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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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spud69g
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Joined: Jun 15, 2005
Posts: 7

PostPosted: Sat Jul 23, 2005 10:12 am    Post subject: Reply with quote Back to top

paul248 wrote:
spud69g wrote:
methinks that Vonage did something to the router from their end to keep us from makin phone calls.

"Never attribute to malice what can be adequately explained by stupidity."


so either you are saying I am stupid or the company is stupid, but it seems that was directed at me.

If so, im not stupid. no really, im not.

I have been on the phone with Vonage before and they were talking to me about making changes to MY router settings from THEIR end. Hmmmm, seems to me that it is totally possible. Someone saw a disconnect notice and shut it off for a while maybe? Even though the disconnect wasnt for another week or two......

But, yeah i guess i am stupid to speculate........

or I'm just full of malice....... at the company that has screwed me over multiple times.

Now unlike alot of other people i cant afford a cell phone, so this is the only phone we have. I rely on this phone to be available to my wife if she needs to call me at work, or call the doctor or someone else if something happens to our child. Being concerned about that is stupid though.
And filled with hate and malice.

Wow, i tell you what, some people just think everyone else is stupid if they have a problem or maybe an idea about something.

methinks that Vonage did something to the router from their end to keep us from makin phone calls.

see, the methinks is kinda like saying I THINK. Just trying to lighten the mood by talkin a little different. I DIDNT say that it was done on purpose....... now did I?

No I didn't. now before yopu think im filled with hate and malice and even more stupidity, think about the fact that i was telling people what happened to me and to beware that same issue if cancellation of service was needed.

Oh, one last thing, thanks for giving me something to do this morning, i was actually kinda bored.
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 10:31 am    Post subject: Reply with quote Back to top

spud69g wrote:
so either you are saying I am stupid or the company is stupid, but it seems that was directed at me.

I was referring to Vonage. I'm saying you shouldn't assume someone is actively trying to sabotage your box out of revenge, when it's more likely that they just made a stupid mistake somewhere.
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spud69g
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PostPosted: Sat Jul 23, 2005 3:01 pm    Post subject: Reply with quote Back to top

Ok cool, sorry, i was woken early this morning, and kinda took that towards me. I did however kinda say that it was a stupid mistake by Vonage, i think it was a deal where they saw the canellation note but no date and cut me off, then i switched routers and they saw it was back on, so they cut me again. just a fair forewarning if anyone else is going to cancel.

and sorry if i came off harsh towards you paul, nothing personal, i was just confuzzed.
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Arnold
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PostPosted: Sat Aug 13, 2005 1:22 pm    Post subject: The Answer to this problem is--> Reply with quote Back to top

Please read from the bottom up Smile

--------------------------------------------------------------------------------

From: Linksys Support [mailto:linksys@mailca.custhelp.com]
Sent: Saturday, August 13, 2005 9:27 AM
To:
Subject: Random disconnects rt31p2 [Incident: 050706-017827]



We have not heard from you concerning your request for support in the 336 hours since we sent you a response. Consequently, we have changed the status of your question to SOLVED.

To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

[===> Please enter your reply below this line <===]
Actually I took and bought a pap2 phone adapter and threw the rtp31p2 in the closet so I can send it to Vonage if they ask for it. (they require you to send it back or charge you for it when you cancel service). Apparently Vonage doesn’t care for their customers since they refused to do anything except to tell me its my cable providers fault. I switched to my nr041 router and haven’t had a single disconnect in the week since I switched. I am very ticked about the level of customer service I got from Vonage and will switch to whatever service provider offers Voip in my area code as soon as I hear of one. I understand that replacement of Voip routers should come from the Voip provider, and that its not your fault. When I contacted Vonage the last time before buying the pap2 I was told there wasn’t a newer firmware and that it wasn’t my routers problem, it was the cable company that was resetting the router. I am going to post this whole conversation in the forum listed in my previous reply below, and on my homepage, so that other Vonage customers looking for an answer can see how to resolve this problem.Sad I have contacted Linksys support 4 times via email and you have been very prompt and supportive. I have contacted Vonage support via their email 2 times (service@vonage.com) and have never received a single reply and have contacted them via phone regarding this 4 times and have not had my problem fixed. Heck I never once even talked to a person I could understand since all their phone support people I have talked to couldn’t speak English clearly.(My guess is their phone support is thru India)

===> Please enter your reply above this line <===]



Discussion Thread

Response (Michelle T(19072))
07/25/2005 11:17 PM

Dear Mr. ,


Thank you for contacting Linksys Customer Support.

It seems to me that this is a hardware issue. Have you already tried contacting Vonage for a firmware upgrade? Just in case that you have already done that and same problem exists, then we have no other option left but to get a replacement of the router. Replacement of Voip routers should come from the Voip provider since they have already provisioned the device. I apologize for the inconvenience.

If you have further questions, please contact us at (800) 326-7114 or send us an E-mail at support@linksys.com so that we may further assist you. Please use this phone number given as reference for future support calls.

Sincerely,

Michelle Torio
Linksys – A Division of Cisco Systems, Inc.
Senior Product Support Specialist
1-800-326-7114
support@linksys.com

Customer ()
07/23/2005 04:25 PM

This forum

See I’m not the only one who has had problems like this. I did slow down the speed of my main computer to 10 half duplex and when the disconnects happened again I changed it back to auto. I talked to a Linksys rep on the phone (case#050723-009451) and they basically told me to do a hard reset but I can’t since I need my phone service to much to risk it. The problem isn’t ("We reduce the network adapter speed because sometimes it does not automatically detect the speed of the port of the
device to which it is connected to. Like with what you are experiencing, the pcs would sometimes say that the network cable is unplugged. For a few seconds/minutes, the pc does not detect that it is connected to the router. We can try this on one pc first.") Why not? Because why would all the pcs and phone get disconnected at the same exact time if it was just one adapter trying to negotiate a connection. I am at my wits end and would trade my rt31p2 for a pap2 adapter instead and use my old nr041 router.
The only problem with that is I got the router thru Vonage, and if I cancel my service they will charge me for it if I can’t send it back to them. In event viewer I have 32 reconnects (code 4201) since the 8th of this month, and that’s only when the computer is on, it’s shut off 65% of the time.

Response (Michelle T(19072))
07/08/2005 11:04 PM

Dear Valued Linksys Customer,


Thank you for contacting Linksys Customer Support.

We reduce the network adapter speed because sometimes it does not automatically detect the speed of the port of the device to which it is connected to. Like with what you are experiencing, the pcs would sometimes say that the network cable is unplugged. For a few seconds/minutes, the pc does not detect that it is connected to the router. We can try this on one pc first. If the same thing will happen, then possible that this problem has something to do with the router hardware.

If you have further questions, please contact us at (800) 326-7114 or send us an E-mail at support@linksys.com so that we may further assist you. Please use this phone number given as reference for future support calls.

Sincerely,

Michelle Torio
Linksys – A Division of Cisco Systems, Inc.
Product Support Specialist
1-800-326-7114
support@linksys.com

Customer ()
07/08/2005 03:13 PM

Wouldn’t that cause the network to slow down to 10mbs instead of 100? I mean c’mon I transfer files between the computers all the time and it’s already way to slow. I don’t think I should have to reduce my speed just to fix a random disconnect problem.

Response (Michelle T(19072))
07/07/2005 11:36 PM

Dear Valued Linksys Customer,


Thank you for once again contacting Linksys Customer Support.

Kindly try this also on the computers getting the "A Network Cable is Unplugged" error:

For WinXP/2000

Go to Control Panel > Network Connections. Right click on Local Area Connection, click Properties. Click on Configure, then Advanced. Look for Link Speed/Duplex Mode, Media Type/Connection Type. Set it to 10 half duplex or 10 baseT. Click OK then Close.

For Win98/ME

Go to Control Panel > Network. Highlight the Ethernet adapter your computer is using (e.g Linksys LNE100TX, Netgear 10/100mbps), click Properties. Go to Advanced and set the Link Speed/Duplex Mode, Media Type/Connection Type to 10 half duplex or 10 baseT. Click OK then Ok again. Restart the pc.


I’ll be glad if this helps. Thank you.

Please try the following suggestions and if none of them works please feel free to email us again or you may call our technical support toll free hotline (800)-326-7114 open (24/7) so that we could further assist you. Please use this phone number given if you have further questions and as reference for future support calls.

Sincerely,

Michelle Torio
Linksys – A Division of Cisco Systems, Inc.
Product Support Specialist
1-800-326-7114
support@linksys.com

Customer ()
07/07/2005 03:59 PM

1. It’s the same cable modem.

2. I haven’t changed anything on my network except added a computer to the two existing ones back in April. It has happened ever since I got the Vonage service 10 months ago and I have had either two or three computers on it the whole time.

3. What happens is a popup from the network connection icon says a cable has been disconnected then about three seconds later it says local area connection connected. It doesn’t seem to affect the phone when you are on it and that happens on the screen of the computers. (not really sure)

4. & 5. I have had it not give an ip address to my computer from time to time and it gives an error to the effect of little or no connectivity. The only way I have found to restore connectivity to that computer (all the rest stay connected) is to do the reset button thing (as recently as a week ago). I originally used a long cable from the modem to the router and switched it to a really short one (16 inches) and it still does the random disconnects thing.

6. I would give that a try but we need the phone line, its our only phone.

See below for which questions I answered above. Smile

Response (Michelle T(19072))
07/06/2005 11:16 PM

Dear Valued Linksys Customer,


Thank you for contacting Linksys Customer Support.

Are you using the same modem you were using with the old router? Aside from replacing your router, nothing else changed on your network? When you lose internet connection, do you also lose the ability to use the phone? What happens when only one computer connects to the internet, does it still experience intermittent connection?

Try resetting the router by pushing and holding the reset button for 10 seconds. Pusing reset will reset all the settings back to factory default so you will need to reconfigure the router for internet connection.

Replace the cable connecting the modem to the router to make sure this is not a problem.

Bypass the router and connect the pc straight to the modem and monitor the connection for a couple of hours and see if you will experience the frequent disconnect.

If you have further questions, please contact us at (800) 326-7114 or send us an E-mail at support@linksys.com so that we may further assist you. Please use this phone number given as reference for future support calls.

Sincerely,

Michelle Torio
Linksys – A Division of Cisco Systems, Inc.
Product Support Specialist
1-800-326-7114
support@linksys.com

Customer ()
07/06/2005 08:39 PM

I keep getting random disconnects for all three computers hooked up to the rt31p2 Vonage router. I get my internet from insightbb and used to never get random disconnects from old router but new one from Vonage disconnects and reconnects all the time.
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engineer
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Joined: Aug 13, 2005
Posts: 15

PostPosted: Sat Aug 13, 2005 4:56 pm    Post subject: Reply with quote Back to top

I'm even thinking about purchasing the WRT52GS and the PAP2. It's absurd that Vonage won't exchange the crap router they've sent me. I used to be able to get into all of my servers at home, and now simple things like port forwarding don't work. I never had problems like this with my D-Link and now Vonage doesn't want to exchange this router when all standard procedures for port opening/forwarding don't work on it. Defective? You think?

GARBAGE.
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vonageProb
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Posts: 7

PostPosted: Sat Aug 13, 2005 11:37 pm    Post subject: Reply with quote Back to top

my problems are similar, yet different. My router will disconnect, but it won't reconnect. This happens about once a day. If it reconnected I wouldn''t complain at all. The thing is, my instant messenger shuts off and since the router doesn't reconnect, neither does my messenger. Also, if I am not in line of sight with the router, or using my computer, I don't notice when it disconnects. Since it doesn't reconnect on its own I have to reboot manually. This concerns me, because if I am watching a 2 hour movie, I may miss any calls that come during those two hours.

The worst part is, i would gladly use the forward when network unavailable option, but Cingular Wireless drops calls in my appartment. That's really the only reason I have a home phone.
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