Linksys RT31P2 port disconnects

Posts: 5 · New Forum Member Joined: Jan 21, 2005 Posts: 5

spud69g wrote:

. . . its the IP address getting reset by the router constantly.

It's not totally clear from your post which IP address is getting "reset," but I'm assuming you are referring to the internal IP address of your PC(s). If you believe that is the cause of your problem I'd suggest you turn off DHCP in the router and give each PC a fixed IP address. Make sure you check your IP settings (ipconfig /all) BEFORE you make the change and write down the default gateway and DNS server IP's. You'll need to specify those when you set the Fixed IP on each machine. If the problem is as you suspect this should resolve it as it divorces he router from the local IP settings, thus eliminating any re-set.

Posts: 6 · New Forum Member Joined: Jun 17, 2005 Posts: 6

Greetings board members and onlookers. I have had Vonage service for about 2 months now. I have Comcast internet service with the premium upgrade (supposed to be 6MBdown and 768Kup) I usually get 2.5MB down and around 700K up. I pay extra obviously for the premium edition but I thought it would be better for my new Voip service. I work from home and do lots of online meetings and demonstrations etc while doing this and being on conference calls I have had huge issues. Sometimes the pc connectivity just drops sometimes just the phone and sometimes both. Voice quality is OK but nothing to get excited about. That would be acceptable if I did not have to start to use a landline now to do con calls. I have the RT31P2 with firmware 1.28. This is connected directly to the cable modem and internet. After this i have a Linksys wireless access point that most of my computers connect to. I do have a couple computers connected to the prots on the back of the RT31 device but have not noticed a difference in quality or problems on those. I have been reading on this that I should possibly get rid of the RT31 device and get a different internet router and then plug in the Vonage adapter to improve performance, can people attest that this works. I did call Vonage this morning to ask to get one and they do not ship them even if you threaten to cancel. (Bummer) I am very close to canceling and trying another service but I might be willing to try a couple more things first. I have tried adjusting the QOS and the bandwidth saver pieces on the Vonage side. Does anyone have a recommended setting combination for these 2? If so I would love to hear it. Is trying the Vonage adapter worth the trouble?

Let me know

Posts: 7 · New Forum Member Joined: Jun 15, 2005 Posts: 7

itmhq wrote:

spud69g wrote:

. . . its the IP address getting reset by the router constantly.

It's not totally clear from your post which IP address is getting "reset," but I'm assuming you are referring to the internal IP address of your PC(s). If you believe that is the cause of your problem I'd suggest you turn off DHCP in the router and give each PC a fixed IP address. Make sure you check your IP settings (ipconfig /all) BEFORE you make the change and write down the default gateway and DNS server IP's. You'll need to specify those when you set the Fixed IP on each machine. If the problem is as you suspect this should resolve it as it divorces he router from the local IP settings, thus eliminating any re-set.

I run a teamspeak server that shows my IP addresses when it is active. This server shows me my PC's IP as well as my ISP provided IP. My friends would connect to the ISP provided IP. When this router would disconnect, that IP would be changed. I had called and talked to my ISP (Roadrunner) numerous times to see if they were the ones doing the resets, but they were not. I also ran my DLink DI-604 and never once got disconnected like that. I ran the same server for teamspeak and never has an IP change unless i left the PC powered off for a long time and the IP renew lease came due.

We recently called Vonage and they told us that the settings for our line were really jacked up, so they changed them supposedly, but no joy on fixing anything. They also sent us out a new router, go figure it was the same doggone one. I recall asking for the motorola...... but got sent the linksys again.

This is getting really frustrating, as we are dropped from phone calls (alot when on the line with customer service from Vonage themselves) cant run anything we use that requires a constant internet connection, and alot of times are unable to make calls period.

Here are the things ive tried to do to get it to stop.
Disable QoS
Set QoS to different settings, IE: 60, 90, 128, 256, 512
Set MTU to different settings, :IE: 1300, 1400, 1500
Disabling MTU
Set client lease time to MAX to see if the internal IP renewal was causing problems
Set one computer to DMZ (testing firewall to see if that was a problem)

Here is how i have the setup.

Roadrunner -> Motorola SB4200 -> Linksys RT31P2 -> #1PC,#2 PC, Xbox, Phone in jack 1.

I tired running the linksys behind my dlink, but since we also play MMORPG games (World of Warcraft) doing that for some odd reason made my latency skyrocket. I went from 42ms average to 5000-10000ms latency with the linksys behind the dlink.

If i cant get a resolution here shortly, I am just going to switch to Roadrunner phone service, granted its 15 bucks more a month, but i wouldnt have crappy customer service who i cant understand and its all in one package so i know they could fix a problem if i had one.

Posts: 1 · New Forum Member Joined: Jun 21, 2005 Posts: 1

Ok. So I've been having all the same problems which people have been describing.
My set up is Comcast HSI -> cable modem -> router -> phone and PC. I have the RT31P2 with a firmware version of 1.28.00.
My router disconnects every 1-2 hrs and I have to restart it to get back my phone and net connection.
I unplugged my router and got back a basic setup of cable modem to PC and monitored the connection with pingplotter for 12 hrs. No disconnects there.
So, I called Vonage. twice. The first time, they pushed some updates to my router, which didn't work. The next time I called, the rep said he'll send me a new router. I got the new router and installed it and you guessed it, the same problem exists.
Now I'm clueless what to do. I have even tried to change the QoS settings as some people recommended, but that doesn't seem to help.
I'm concerned because Vonage is my only phone service for home. So I'm on the verge of getting on the phone with Vonage CS and cancelling service.
If anyone has any suggestions, I'd appreciate it.

Posts: 1 · New Forum Member Joined: Jun 22, 2005 Posts: 1

I have Comca$t 6/768. No problems with speed or disconnects until today when I installed my V0nage. The 18th I was @ 6127/695 now at 3674/683. I have started getting the disconnects others are talking about. Not even 6 hours and I am wondering about sending it back. I have Firmware Version: 1.28.00 and have checked setting after setting with no luck. Mad

Posts: 1 · New Forum Member Joined: Jun 26, 2005 Posts: 1

I too am having this problem. I don't believe a replacement of the same model of router will do any good. Before using Vonage's Linksys RT31P2 router, I had a Linksys BFR41. The same disconnect/reconnect issue happened with that router when I first purchased it. Eventually a Linksys firmware upgrade fixed it and it is and was FLAWLESS for 3 years. I think the firmware needs to be tweaked further for the RT31P2 and eventually (I hope) Linksys will discover the problem and fix it.

Posts: 2 · New Forum Member Joined: Jul 05, 2005 Posts: 2

I have insightbb and an rca dcm325 modem and the rt31p2 with 1.28 firmware.. I have three computers and one phone line connected. In event viewer on a computer that is on full time I see 4 to 20 event code 4201 the device has successfully connected or something like that. When it happens i get disconnected from phone too. please let me know what to do.

Posts: 7 · New Forum Member Joined: Jun 15, 2005 Posts: 7

Got the same doggone router from them when we requested a new one, even asked for the motorola. Still didnt work, same "stuff" different shovel. We called and told them we wanted to cancel service on the 23rd of this month (this was like a week and a half ago) and all of a sudden our phone stopped working. Still active account, still got voicemail, we just couldnt make or receive phone calls. when we picked up the phone it said maybe we have it in the wrong port on the router. Swapped back to the old router (still have it cuz havent been given the shipping label yet) and it started working again. Lasted a day or two till THAT one did the same thing. now it seems kinda fishy to me, methinks that Vonage did something to the router from their end to keep us from makin phone calls.

Just a warning, take it as that. if you need to cancel service, wait until you have other service connected first before telling Vonage. otherwise you will get ganked.

Posts: 646 · Posted: Fri Jul 22, 2005 12:09 am Post subject:

spud69g wrote:

methinks that Vonage did something to the router from their end to keep us from makin phone calls.

"Never attribute to malice what can be adequately explained by stupidity."

Posts: 10 · Posted: Fri Jul 22, 2005 12:25 am Post subject:

I am new to Vonage (so take whatever grains of salt necessary). I was having issues pretty much from the beginning. When I first got my adapter I was able to make 1 phone call successfully but then it stopped working.

When I would make phone calls, I would get dial tone. When I would dial a call, it would ring through. However when the call would connect, I would get one way audio (and no audio) and my RT31P2 was experiencing disconnections requiring power resets in order to get my Phone1 line to activate again.

After many hours of troubleshooting (mods to QoS, call quality changes, etc) and documentation (don't we all need a little of that) I ended up issuing a hard reset on the RT31P2 (hold reset button on back of the unit for 3 seconds). I suspect my issues were probably rooted in my failure to let the RT31P2 fully initialize before I picked up the phone. Issuing the hard reset forced the phone adapter to re-establish with Vonage and wiped out any flaky settings.

Good luck