Linksys RT31P2 port disconnects

Posts: 170 · Vonage Forum Master Joined: Dec 05, 2004 Posts: 170

Just an update. After somewhat of a hassle, I managed to get Vonage to send me the 1.26.01 firmware update. My router has been running for 2 days straight with absolutely no unexpected resets/disconnects. I even look at my event viewer in Windows to make sure that there were no network problems (previously, it was logging at least 10 or 15 network cable unplugged events a day). The 1.24.XX firmware was obviously very problematic as it caused the router to reset itself whenever it felt like.

I still have somewhat of a background noise issue though. I don't know if I really want to replace the router right now though as I don't want to go through the same thing again. It's just a small annoyance and is not affecting my ability for either party to hear each other on the phone. If I didn't have a landline to compare it to, it probably wouldn't have bothered me at all.

Maaz

Posts: 22 · Vonage Forum Associate Joined: Nov 29, 2004 Posts: 22

Maaz wrote:

JScott,

I appreciate your response. However, the problem has nothing to do with how my router is connected. The problem is that the router is a piece of trash. I am a network engineer and am well aware of what can create an IP address conflict.

markwi wrote:

This issue exists period and its the router itself and your service. This blame it on the customer stance has been going on for weeks. I have the wireless version and it does the exact same thing. Furthermore I am not stupid and know how to properly set up my router. Furthermore there is nothing wrong with my ISP. So you tell me Vonage who's problem this is.

Not that this is my place to say, and I'll probably get flamed for it, but I would suggest we should just stick to the facts. JScott has stepped into this forum recently, and I find all of his comments helpful. Besides he is only trying to be just that: helpful. Take it or leave it. Let's not scare him off.

With regards to "stupid." Come on. We're all somewhat technical here, but support reps have to go down the troubleshooting checklist. Geez, even I have called a vendor support line claiming faulty service or hardware, only to find out that the phrase "check the physical" isn't an old phrase for nothing.

We're trying to help each other in these threads, so let's keep it to that. If there are issues with Vonage or their staff, there are threads for that.

Anyway, I'd like to thank JScott for his contributions thus far, and I hope to see many more comments from him. It's good to see this forum is read by Vonage; it can only help us consumers.

Posts: 170 · Vonage Forum Master Joined: Dec 05, 2004 Posts: 170

Blademan wrote:

Not that this is my place to say, and I'll probably get flamed for it, but I would suggest we should just stick to the facts. JScott has stepped into this forum recently, and I find all of his comments helpful. Besides he is only trying to be just that: helpful. Take it or leave it. Let's not

I was just making a point is all so that the rep is clear that it is not an issue on my end. For what it's worth, this issue was resolved with a firmware update so you can clearly see that I wasn't doing something wrong. Yes, we are all here to help each other, and I think it's great that a Vonage rep has decided to be part of these boards. However, I have to agree with markwi that it is a very common problem for the customer to be blamed for a problem when it is often not the customer's fault.

Remember that most technical support people don't have a lot of technical knowledge. They simply research solutions for customers from a database. This will often answer questions that are of result of the customer doing something wrong, but not when there is an actual problem. I was at a loss with tech support on my situation so I turned to these boards for help because I know a lot of times, other customers who experience a problem and have fixed it can answer a question. Each person I talked to at Vonage told me something different. One of them insisted on hooking it up behind another router. You know what the rep on here said about IP conflicts. A third rep sent me the firmware after I requested it.

Some reps at Vonage don't even know what firmware is. Unfortunately, their technical support department is not very organized, and as you can see from other threads on this board, answers between various reps are not consistant. This needs to change if Vonage wants to succeed.

I have to admit that I don't like talking to other tech support people, considering part of my own job is tech support and there are often disagreements on where a particular problem lies. However, most other tech support people I've talked to are at least consistant on their answers if I have to talk to more than 1 rep.

Maaz

Posts: 1 · New Forum Member Joined: Dec 30, 2004 Posts: 1

I just bought the WRT54GP2 and it keeps resetting my wireless connection and the signal strength is horrible. Yes I unplugged all of my cordless phones and no I do not have the microwave on. It looks like I need this firmware, but where can I download it from? I have never heard of firmware being top secret. I have been on hold with customer support for an hour and of course they have not returned my email. I am about to return all of this and recommend not using the service.

Posts: 2252 · Posted: Wed Dec 29, 2004 7:49 pm Post subject:

PM jscott. He can send it to your box.

Smile

Posts: 12 · Vonage Forum Associate Joined: Dec 31, 2004 Posts: 12

I just got the some BS about the same problem, I was told the port disconnects were because my ISP has issues. They told me because I pinged 20ms average to www.yahoo.com that that was why I would lose internet connectivity and get the network cable unplugged message. He said that he gets around 8ms and if I did it would work. Good luck, if the customers needed an 8ms ping to yahoo.com then Vonage would be out of business. When the RT31P2 is disconnecting the ports (first the phone, then the others) and after like a minute starts flashing the power light, then all port lights go black, then the Lan ports come on, then a few seconds later the phone light comes on, I doubt that is caused by a 20 ms ping to yahoo.com. It keeps doing this every 10 minutes or so. They flashed to the 1.26.01 firmware and it still does it.

I called back a couple hours later and they told me a different story about how my Toshiba PCX2600 Cable modem is a piece of crap and it is bad and I need a new one and how they normally don't do it but would sell me a motorola that works great and how it would stop my router from rebooting all the time.

I called my cable company and they did diagnostics on the cable modem and checked my signals and my connections quality and it all checks out.

Yeah this is cheaper, but when you have to call on your cell phone because this doesn't work, it kinda defeats the purpose when I have to pay my cell phone charges too.

And PLEEEEAAASE, would someone get the tech support guys some speach therapy, damn!!! Where is the support contracted to, India!?!?

Posts: 12 · Vonage Forum Associate Joined: Dec 31, 2004 Posts: 12

I couldn't figure out how to edit my last post but anyway.. the service has been great since I signed up a month ago, the disconnects started a week ago and were about once a day, now they are every 10 minutes.

Posts: 18 · Posted: Mon Jan 24, 2005 4:53 am Post subject:

terry2776 wrote:

I couldn't figure out how to edit my last post but anyway.. the service has been great since I signed up a month ago, the disconnects started a week ago and were about once a day, now they are every 10 minutes.

Same here - I had disconnects every 5 to 10 minutes. Called Vonage - the rep told me to set up my two routers differently and downgraded my firmware from 2.xx to 1.xx.

Now I only get disconnects when I download large files (which IMHO is still unacceptable) and almost EVERY time I make a friggin phonecall...not so good when that's the reason you got the stuff in the first place.

Posts: 170 · Vonage Forum Master Joined: Dec 05, 2004 Posts: 170

maiknycc wrote:

Same here - I had disconnects every 5 to 10 minutes. Called Vonage - the rep told me to set up my two routers differently and downgraded my firmware from 2.xx to 1.xx.

Now I only get disconnects when I download large files (which IMHO is still unacceptable) and almost EVERY time I make a friggin phonecall...not so good when that's the reason you got the stuff in the first place.

Is your firmware now 1.26.01? I didn't realize they even had a 2.xx available. Are you using the RT31P2?

Since going to 1.26.01 firmware about 6 weeks ago, I've only had 2 disconnects and one of them was the day they were handling the LNP transfer. With the 1.24.xx firmware, I had at least a couple of disconnects everyday, sometimes more.

Maaz

Posts: 86 · Posted: Mon Jan 24, 2005 9:58 pm Post subject:

I have never heard of that and I have worked Vonage installation for months. I find it hard to believe it is the adapter.

Do you have a Vonage ticket number I can work off of?

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