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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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TeriM
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Joined: Sep 11, 2007
Posts: 1

PostPosted: Tue Sep 11, 2007 1:07 pm    Post subject: Fustrated with Cust Svc Need Advice Reply with quote Back to top

This is a letter I wrote to the Board:

I have been a loyal customer from Oct of ’06, the reason I chose Vonage was that we have family in Spain and we are able to talk to them on daily basis. I not only had 1 account I had 2 accounts. Always paid my bill on time, never called for problems, and just enjoyed the hassle free savings and convenience of your service.

On July 1st, I moved into a new home. In my new home cable is not available (span replacement), to my dismay I could not use my Vonage, Cable TV or High Speed Internet. Just so you understand my husband works for Comcast, so we don’t pay for Cable TV, we don’t pay for High Speed Internet and now we can get their Voip service as well. Now I find my self, paying for Bellsouth/ATT phone line, paying for DirecTV and paying for the slower than molasses in the wintertime DSL.

On July 10th I called Vonage to sadly disconnect my service. They noted my account of my intent but never disconnect my account. I called on 3 different occasions, 1st time I called from my cell (didn’t have home line) and was on hold for 45 min., hung up. 2nd time called again later in the evening so I won’t get charged minutes on my cell, was on hold for over an hour, someone picked up and disconnected the call. On the 3rd try I called from my office and had my assistant hold, that’s when I disco’d the account.

On Aug 30th, I get a call collecting a delinquent balance I had from Vonage. I explained that I paid June 21 thru July 20th and had disco’d the account on July 10th. The representative was very nice and advised that there was a note on the account but that I had to call account management. Again the process of being on hold started all over again. Today 9/11/07, I spoke to a very nice rep that was unable to credit my account, but was willing to give me a free month of service. Quite funny! I asked to speak to a supervisor (Bell agt # 11340), this rep stated that there was nothing she could do, I had to pay up. Not her problem I should have disconnected my account. I asked to speak to her supervisor, she said this is as high as it gets (CEO maybe). I need this resolved, I don’t want anything free, I just want the right thing done. Now it’s a matter of principle.

Evil or Very Mad Twisted Evil I NEED ASSISTANCE
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momwootton
New Forum Member
New Forum Member


Joined: Aug 02, 2008
Posts: 1

PostPosted: Sat Aug 02, 2008 4:54 pm    Post subject: Their Customer Service Has Major Issues Reply with quote Back to top

Really feel for you. I've tried to discounect several times. Every time I call I get a different answer to when I can discounect. Please let me explain.

I got tricked into switching to a cable company and was going to switch back as soon as I could (6 months). That was up until I started getting terrible service from customer service. It started off that I had to wait a couple of months or pay a couple hundred dollars. Never mind the fact that I'm not even hooked up to their modem. A couple of months went by and I called again, this time they told me that I couldn't cancel until Feb. or pay the fee (it went down to about $140). Finally, Feb came, called again, this time they told me I had to wait another year! Asked to talk to supervisor, put me on hold and didn't come back. Called again, talked to supervisor, and they said yes had to wait until Feb. of 09. They said my term was for 2 years (not orginally it was for 1). Called again today, agent got VERY rude and would not transfer me to supervisor. Finally hung up on her and called back. This time the agent was very nice and I spoke to a supervisor. She told me that had I been a customer before 2/1/07, it would have been a year contract. So I went back to check my records and of course probobly signed up before the 1 but it didn't go through until the 3rd. So now I'm stuck with an account that I can't use until Feb and each month have to pay or have a termention fee.

So I can really feel where you are coming from. Where is the CUSTOMER SERVICE? I will never go back to Vontage or recommend it to anyone. Mad
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