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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » The Cafeteria - Any Non Vonage Topic
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TeriM
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Joined: Sep 11, 2007
Posts: 1

PostPosted: Tue Sep 11, 2007 1:07 pm    Post subject: Fustrated with Cust Svc Need Advice Reply with quote Back to top

This is a letter I wrote to the Board:

I have been a loyal customer from Oct of ’06, the reason I chose Vonage was that we have family in Spain and we are able to talk to them on daily basis. I not only had 1 account I had 2 accounts. Always paid my bill on time, never called for problems, and just enjoyed the hassle free savings and convenience of your service.

On July 1st, I moved into a new home. In my new home cable is not available (span replacement), to my dismay I could not use my Vonage, Cable TV or High Speed Internet. Just so you understand my husband works for Comcast, so we don’t pay for Cable TV, we don’t pay for High Speed Internet and now we can get their Voip service as well. Now I find my self, paying for Bellsouth/ATT phone line, paying for DirecTV and paying for the slower than molasses in the wintertime DSL.

On July 10th I called Vonage to sadly disconnect my service. They noted my account of my intent but never disconnect my account. I called on 3 different occasions, 1st time I called from my cell (didn’t have home line) and was on hold for 45 min., hung up. 2nd time called again later in the evening so I won’t get charged minutes on my cell, was on hold for over an hour, someone picked up and disconnected the call. On the 3rd try I called from my office and had my assistant hold, that’s when I disco’d the account.

On Aug 30th, I get a call collecting a delinquent balance I had from Vonage. I explained that I paid June 21 thru July 20th and had disco’d the account on July 10th. The representative was very nice and advised that there was a note on the account but that I had to call account management. Again the process of being on hold started all over again. Today 9/11/07, I spoke to a very nice rep that was unable to credit my account, but was willing to give me a free month of service. Quite funny! I asked to speak to a supervisor (Bell agt # 11340), this rep stated that there was nothing she could do, I had to pay up. Not her problem I should have disconnected my account. I asked to speak to her supervisor, she said this is as high as it gets (CEO maybe). I need this resolved, I don’t want anything free, I just want the right thing done. Now it’s a matter of principle.

Evil or Very Mad Twisted Evil I NEED ASSISTANCE
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momwootton
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New Forum Member


Joined: Aug 02, 2008
Posts: 1

PostPosted: Sat Aug 02, 2008 4:54 pm    Post subject: Their Customer Service Has Major Issues Reply with quote Back to top

Really feel for you. I've tried to discounect several times. Every time I call I get a different answer to when I can discounect. Please let me explain.

I got tricked into switching to a cable company and was going to switch back as soon as I could (6 months). That was up until I started getting terrible service from customer service. It started off that I had to wait a couple of months or pay a couple hundred dollars. Never mind the fact that I'm not even hooked up to their modem. A couple of months went by and I called again, this time they told me that I couldn't cancel until Feb. or pay the fee (it went down to about $140). Finally, Feb came, called again, this time they told me I had to wait another year! Asked to talk to supervisor, put me on hold and didn't come back. Called again, talked to supervisor, and they said yes had to wait until Feb. of 09. They said my term was for 2 years (not orginally it was for 1). Called again today, agent got VERY rude and would not transfer me to supervisor. Finally hung up on her and called back. This time the agent was very nice and I spoke to a supervisor. She told me that had I been a customer before 2/1/07, it would have been a year contract. So I went back to check my records and of course probobly signed up before the 1 but it didn't go through until the 3rd. So now I'm stuck with an account that I can't use until Feb and each month have to pay or have a termention fee.

So I can really feel where you are coming from. Where is the CUSTOMER SERVICE? I will never go back to Vontage or recommend it to anyone. Mad
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