Sent Fax, Now Telephone Line Cannot Register

Posts: 409

Good Morning,

I had just finished sending a fax, then went to place a call and I have an automated message saying " This telephone line cannot register to the vonage network" The Fax did go through but then my line became unregistered.

Any suggestions on how to fix this before I have to call Vonage's Tech Support would be GREATLY appreciated !!

I did reboot my modem and Adapter and Computer, nothing changed.

Ran a Voip test, results are as follows:

Speed test statistics
---------------------
Download speed: 9322112 bps
Upload speed: 2628000 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 32 ms
Average download pause: 3 ms
Minimum round trip time to server: -- ms
Average round trip time to server: -- ms

VoIP test statistics
--------------------
Jitter: you --> server: 3.0 ms
Jitter: server --> you: 9.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 44
Estimated MOS score: 4.0

Posts: 409 · Posted: Tue Sep 11, 2007 10:18 am Post subject:

UPDATE : Called Tech Support, Recieved an Automated Message

" We are experiencing an unusually High Call Volume, please call back at a later time" Rolling Eyes

I will grovel for help I need my phone Cry

Posts: 1 · New Forum Member Joined: Sep 11, 2007 Posts: 1

I am geting the same message "This telephone line cannot register to the vonage network". If you be any chance found a solution let me know.

Thank you

Posts: 409 · Posted: Tue Sep 11, 2007 10:27 am Post subject:

Something Major is going on with our lines.

Just called Exec. Tech Support that answers to the V.P.
Also recieved a message that all the managers are busy at this time and to leave a detailed message and to expect a response within 4 hours..
I will update when I know what is going on.

Posts: 409 · Posted: Tue Sep 11, 2007 10:32 am Post subject:

UPDATE:

My Line is back to normal as of 11:30am Sept. 11, 2007

Whew Wink