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smiller
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Posts: 10

PostPosted: Sun Sep 09, 2007 3:45 pm    Post subject: Buying a Back-up Box Reply with quote Back to top

I live in Mexico and do not have easy access to a new VT-2442 should this one suddenly go bad. I'll be in The States soon and was considering buying a second box just in case. I have seen several new ones for sale on eBay.

I know very little about tech type issues, so my question is if I bought a second Vonage box and then for some reason had to use it, how would I get it routed into the Vonage system? Do they do all of that via telephone if and when it is needed, or is there more to it than that?

Thanks much for your help.
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roscopco
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PostPosted: Sun Sep 09, 2007 6:53 pm    Post subject: Reply with quote Back to top

Just go to a store and buy one. I seen one at Target on clearance. I bought a Linksys wireless Vonage box cheap here in Canada.

I called Vonage and had it added to my account and now I can switch boxes via the Vonage page.

I would stay away from a used one.
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smiller
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PostPosted: Sun Sep 09, 2007 7:29 pm    Post subject: Reply with quote Back to top

Thanks very much. My next question was going to be about buying a "new" used box.

So I can have a second box with the same #, correct? What is the charge for that?
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roscopco
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PostPosted: Sun Sep 09, 2007 7:33 pm    Post subject: Reply with quote Back to top

I saw a Vonage box in a target store on the weekend for about $20.00

I would stay away from buying a used one unless you know the person who has it. Call Vonage first to get it set up and then pay for it.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sun Sep 09, 2007 7:35 pm    Post subject: Reply with quote Back to top

You can also add another device from the website, so if you don't have any problems, you can do it without even talking with CS. Then, as roscopco said, you can also switch your number between devices as you wish.

The general rule seems to be it's not a good idea to buy from ebay, specially if the ATA is used. Although, if the seller has good feedback and lists the device as brand new or never used, I don't see the problem with that. The consensus of this forum is that Vonage doesn't like to reactivate used ATAs on new accounts.
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tglea
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Joined: Nov 22, 2006
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PostPosted: Sun Sep 09, 2007 7:49 pm    Post subject: Reply with quote Back to top

smiller wrote:
So I can have a second box with the same #, correct? What is the charge for that?

You can switch your number back and forth between the devices as you wish. However, you can't have the same number active on two devices at the same time. There is no charge to switch the numbers between devices. Smile
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smiller
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PostPosted: Sun Sep 09, 2007 7:57 pm    Post subject: Reply with quote Back to top

tglea wrote:
smiller wrote:
So I can have a second box with the same #, correct? What is the charge for that?

You can switch your number back and forth between the devices as you wish. However, you can't have the same number active on two devices at the same time. There is no charge to switch the numbers between devices. Smile


Understood. Thanks much.

Thanks to everyone for the advice. We'll be back in The States soon. From what I understand you can buy the box at Radio Shack , Circuit City, Best Buy and other various stores?
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smiller
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PostPosted: Mon Sep 10, 2007 6:02 am    Post subject: Reply with quote Back to top

tglea wrote:
You can also add another device from the website, so if you don't have any problems, you can do it without even talking with CS. Then, as roscopco said, you can also switch your number between devices as you wish.


Where on the site would you add the device?
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smiller
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Posts: 10

PostPosted: Mon Sep 10, 2007 9:56 am    Post subject: Reply with quote Back to top

tglea wrote:
You can also add another device from the website, so if you don't have any problems, you can do it without even talking with CS. Then, as roscopco said, you can also switch your number between devices as you wish.

I talked to Vonage about getting another box and explained that I only wanted it in case my current box was to become disabled. I was told that the only way they would send me one would be if I signed up for a new account and paid another $30 a month.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Mon Sep 10, 2007 12:28 pm    Post subject: Reply with quote Back to top

Yes it's sort of funny and ridiculous that Vonage does this now. They don't want to send new boxes to current customers even if you pay full price for the box. I guess they want you to go out and buy one from a retail location to make the retail sales look good. One warning: If you you see rebates offered at a retail location, I'm sure they only apply to new customers activating a new line. On the Vonage home page you will see a link that says: Bought it at a store? Click here to activate. Or follow this link. http://www.vonage.com/retail_subscribe/
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