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houuser
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PostPosted: Thu Dec 09, 2004 9:57 pm    Post subject: Reply with quote Back to top

Wish you luck, the noise can be a real "killer"
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mml7
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Joined: Dec 10, 2004
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PostPosted: Fri Dec 10, 2004 1:09 pm    Post subject: Reply with quote Back to top

schmidtj wrote:
houuser wrote:
Rumor has it, the noise is from the Vonage ATA. The Motorola and the Cisco did not have the problem. The Linksys and the RP do.

MAYBE it's with SOME Linksys' ATAs.
I finally got a Vonage rep to admit they are getting noise reports. He claims it affects only(?) a few hundred Linksys ATAs.
He is overnighting me a replacement.
Maybe it will fix my instance but to be serious I am not confident it will but will be objective.
J


FWIW, I tried and returned 3 Linksys PAP2 adapters due to noise POTs. I finally gave up and bought a Motorola TA. Haven't had a single issue since. You can do a search on the broadbandreports forums for issue and you'll see that the PAP2 device did have (and may still have) noisy POTs

It should also be noted that many newer phone have some sort of noise reduction circuitry that can help to alleviate noisy lines.
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adamwsh
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Joined: Nov 30, 2004
Posts: 20

PostPosted: Fri Dec 10, 2004 1:14 pm    Post subject: Reply with quote Back to top

mml7 wrote:

FWIW, I tried and returned 3 Linksys PAP2 adapters due to noise POTs. I finally gave up and bought a Motorola TA. Haven't had a single issue since. You can do a search on the broadbandreports forums for issue and you'll see that the PAP2 device did have (and may still have) noisy POTs

It should also be noted that many newer phone have some sort of noise reduction circuitry that can help to alleviate noisy lines.


A) How much did you pay for the Motorola? And where did you get it?

B) Did you buy the original LinkSys retail or through Vonage?

C) Did Vonage give you any kind of credit for the returned Linksys?

D) Why doesn't Vonage start giving out the Motorola instead?
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Blademan
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Joined: Nov 29, 2004
Posts: 22

PostPosted: Fri Dec 10, 2004 6:13 pm    Post subject: Reply with quote Back to top

I just got my RT31P2 ATA. Plugged it in and 5 minutes os so later, I got a dial tone.

I picked up the trusty AT&T landline and the line was seemingly queit on the dial tone. But as soon as I press a digit, any digit, I get the rushing air noise. After some testing/waiting, I noticed the noise is there even during the dial tone, the dial tone just drowns it out.

I'm in the queue with tech support. If this is the best Vonage gets with noise on the line, this service is going to be cancelled by New Year's.
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schmidtj
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PostPosted: Fri Dec 10, 2004 6:24 pm    Post subject: Reply with quote Back to top

Blademan wrote:
I just got my RT31P2 ATA. Plugged it in and 5 minutes os so later, I got a dial tone.

I picked up the trusty AT&T landline and the line was seemingly queit on the dial tone. But as soon as I press a digit, any digit, I get the rushing air noise. After some testing/waiting, I noticed the noise is there even during the dial tone, the dial tone just drowns it out.

I'm in the queue with tech support. If this is the best Vonage gets with noise on the line, this service is going to be cancelled by New Year's.
The noise exists with the RT312P2 standalone.
Just take it out of the box, plug in the power brick, plug in a phone and pick up the receiver. You get dialtone+noise.Press a button and you get the noise.
You do not need to be plugged into your broadband connection or PC.
I HAVE to believe Vonage is being deluged with complaints but isn't admitting it.
J
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carrelc
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PostPosted: Fri Dec 10, 2004 7:24 pm    Post subject: Reply with quote Back to top

Experiencing the same issue and on my second Router.
As an early adopter, I have a 4 year old Linksys Voip router that works with Net2Phone. No noise on the line with that device.

This is clearly a router issue as the noise can be heard without anything other than a phone plugged into the router.

Vonage needs to pressure Linksys to resolve this. Ever since Cisco purchased Linksys, product quality has gone way down. I replaced every piece of Linksys gear I own after repeated problems with their wireless access points. I have switched to Netgear.

If Vonage monitors this forum, can you please recomend an alternate router that will work with Vonage?

I was told by a first line support rep that Vonage controls service pirating by mapping service to the MAC address of the routers, and they will not support non-Vonage provided devices.

Is this true?
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Blademan
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PostPosted: Fri Dec 10, 2004 7:37 pm    Post subject: Reply with quote Back to top

After a very long hold time >30 mins, I told the tech about the issue and we ran down a number of possible trouble points looking for a solution. I would suggest everybody having this noise problem try the following before calling Vonage. Some are pretty common sense, but in our rush, we may forget:

1. Use a landline (not a cordless), directly connected (not through a splitter, or using your home wiring) into the router. I used my AT&Ts (3 different ones), but any brand other than some CheapTek should work.

2. The rep asked me to plug the power brick directly into the wall, and bypass any power strip (and UPS in my case). This would reduce the chance of some powerline noise creeping in to the situation.

3. I tried moving the RT31P2 away from other electronic components (switches, servers, wireless, etc), to see if the interference was RFI and reduce it.

4. He sent down a firmware update:
Firmware Version: 1.26.01, Dec 1 2004
Voice Version: 2.0.12(LI)

5. He made some parameter adjustments on his side, and had me try Line 2. Still didn't make any change, in fact it seemed worse.

6. He RMAed me another unit. Very nice, calm, and helpful guy, as he could be given my irritation.

It seems that Vonage is aware that some of the RT31 have this issue. I guess the manufacturing plant didn't track their assembly too tightly, since Vonage doesn't know which units are the troublesome units.
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schmidtj
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Posts: 22

PostPosted: Fri Dec 10, 2004 9:14 pm    Post subject: Reply with quote Back to top

Blademan wrote:

It seems that Vonage is aware that some of the RT31 have this issue. I guess the manufacturing plant didn't track their assembly too tightly, since Vonage doesn't know which units are the troublesome units.
It would be VERY easy for Vonage to test the RT312P2s themselves.
Power on, plug in phone, check for hiss, if yes reject.
Next.
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schmidtj
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PostPosted: Tue Dec 14, 2004 7:13 pm    Post subject: Reply with quote Back to top

OK folks the replacement RT312P2 router came this afternoon.
The noise level is noticeably lower than the original RT312P2 but not gone altogether. I would call it "tolerable".
Interestingly though the new router came with firmware 1.25 and I didn't jot down the voice level but after I put it online to the internet Vonvage pushed down firmware 1.24.xx which downleveled me back to where I was with the old router.
I wonder why they did that?
Not that I had any issues with 1.24.xx.
Oh well.
So now I have a Voip router with a tolerable comfort noise level so I'm basically a happy camper.
Later,
J
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carrelc
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PostPosted: Tue Dec 14, 2004 9:37 pm    Post subject: Resolved to my satisfaction Reply with quote Back to top

I doubt the second RT31P2 had anything to do with it, but I now have quality close enough to conventional phone lines to feel comfortable cancelling SBC all together.

Interesting note for people with this issue.

The tech I worked with moved my phone line to port 2 on the router. (The physical RJ11 plug on the back). That eliminated the modem sounds on the line.

I still have the faintest airy sound in the background, but I only notice it when doing A/B comparison tests with the conventional land line.

I hope that helps.
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