Is anyone else experiancing problems sending faxes? In the year or so I've had Vonage, it's been nothing but trouble.
Their support staff seems to not want to respond to support requests regarding this either, as I've submitted several, and they never respond.
By phone they are no help either.
Sounds like a class action suite against Vonage is in order, because they are offering something that doesn't work, a fax line. They know it doesn't work apparantly, yet still offer it.
I'de be interested to know how many people are having trouble, because if we can get a group together, it would be great to get something done about it.
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2252
Location: The Beach
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
I had a fax problem initially but customer support solved it quickly with a firmware upgrade on my Motorolla box. I am now running version VT20_01.2.d4 and I not need to put any prefixes on my dialing string or do anything else special. I am running Comcast cable. You should also set your call quality to the highest setting on the Vonage dashboard.
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