We are having problems with Vonage Service on our VTECH IP 8100-2 and would greatly appreciate any insight you can offer. Here is the story:
- We have DSL service in our home. For several months this has worked fine, with the DSL line attached to the modem (there is a filter between the wall outlet and the line), the modem attached to the VTECH IP 8100-2, and then the VTECH IP 8100-2 attached to an Apple Wireless Device (airport).
- On Friday, we lost phone service (and DSL) for several hours. When the phone service returned, our DSL still did not work. We later discovered that our modem was broken.
- We purchased a new modem and were able to get it to work fine. It also works fine when we set up our wireless device. But, when we tried to set up our VTECH IP 8100-2 exactly the way it had worked for months, it still doesn’t work. It gives us a solid red light.
- We spoke with Vonage Tech Support last night and they suggested “resetting” the VTECH IP 8100-2, but that did not fix the problem.
So, my questions for the Vonage experts out there are:
1) Is it possible that a surge of electricity might have been sent through the telephone/DSL line might have fried both the modem and the VTECH IP 8100-2?
2) After re-setting the VTECH IP 8100-2, do we need to reprogram it? The customer service technician said we did not, but that was surprising to us. If we do, where are instructions to do so?
3) Do you have any other suggestions to figure out what is wrong?
4) We live on a small island in the Caribbean, so buying a replacement Voip phone may be pricey and take a while. If we do need to purchase a replacement, do you all have any suggestions? In particular, we would like a phone that has a strong “signal”. Our home has concrete walls!
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