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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
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Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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Darrell_G
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Posts: 881

PostPosted: Wed Sep 05, 2007 4:54 pm    Post subject: Reply with quote Back to top

That's what's making this so hard to pin-point now...your test results fluctuate from one test to the other. First, lets look at the modem. How long have you had it and are you renting the modem from TW? Do you know if it's a recent model from Toshiba?
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Toot4fun
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Joined: Aug 02, 2005
Posts: 11

PostPosted: Wed Sep 05, 2007 4:59 pm    Post subject: Reply with quote Back to top

I've had the modem for about 2 years now and yes, it is from TWC. I believe that I have a Linksys modem in my closet that I'd be happy to hook up if it might help.
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Darrell_G
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PostPosted: Wed Sep 05, 2007 5:10 pm    Post subject: Reply with quote Back to top

The ping test is another useful diagnostic tool. It estimates the round-trip time, generally in milliseconds, and records any packet loss. You can run the ping test just like you run the tracert from the command prompt. You can ping a website (ping www.yahoo.com), you can ping your modem (ping 192.168.100.1 applies to the motorla modem that I have) I don't know the address for your Toshiba modem and you can also ping your router (ping 192.168.1.1).

If you can, yes plug up your Linksys cable modem and run the test.
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Darrell_G
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PostPosted: Wed Sep 05, 2007 5:11 pm    Post subject: Reply with quote Back to top

The ping test is another useful diagnostic tool. It estimates the round-trip time, generally in milliseconds, and records any packet loss. You can run the ping test just like you run the tracert from the command prompt. You can ping a website (ping www.yahoo.com), you can ping your modem (ping 192.168.100.1 applies to the motorla cable modem that I have) I don't know the address for your Toshiba modem and you can also ping your router (ping 192.168.1.1).

If you can, yes plug up your Linksys cable modem and run the test.
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Toot4fun
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Joined: Aug 02, 2005
Posts: 11

PostPosted: Thu Sep 06, 2007 5:04 pm    Post subject: Reply with quote Back to top

Well, I hooked up the Linksys cable modem and thought for a little while that there was hope. Right after hooking it up and getting it activated with TWC, there was no delayed dial tone or any of the other issues that I had noticed. However, a few hours later, the delay was back and as of 2 minutes ago, it's still there and I'm right where I left off with the Toshiba cable modem. The tests still show that my packet loss from the server to me is in the 20-30% range, so I guess my next step will be to push the issue with TWC.

Any other suggestions are more than welcome!
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Darrell_G
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PostPosted: Thu Sep 06, 2007 8:03 pm    Post subject: Reply with quote Back to top

Run the Voip test from the link and see if the results are similar. http://myvoipspeed.visualware.com/
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Toot4fun
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Joined: Aug 02, 2005
Posts: 11

PostPosted: Thu Sep 06, 2007 8:58 pm    Post subject: Reply with quote Back to top

I went back to the Toshiba because my download speeds with the Linksys were only 2-3, while they're 7-9 with the Toshiba. Here are the results of the test right after getting the Toshiba up and running:


Speed test statistics
---------------------
Download speed: 7369624 bps
Upload speed: 974856 bps
Quality of service: 92 %
Download test type: socket
Upload test type: socket
Maximum download pause: 27 ms
Average download pause: 5 ms
Minimum round trip time to server: 52 ms
Average round trip time to server: 87 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.0 ms
Jitter: server --> you: 4.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 17.3 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 16
Estimated MOS score: 3.5
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Darrell_G
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PostPosted: Fri Sep 07, 2007 7:30 am    Post subject: Reply with quote Back to top

You're getting the same amount of packetloss with and without the WRTP54G connected to your cable modem correct? If you haven't already, I would set up an appointment with a TW tech and have them check your connection. While he's there, run the Voip test from http://myvoipspeed.visualware.com/ so he can see the resulting packetloss you are experiencing. You may also want to remove your Vonage device before he shows up so he doesn't dismiss this as a Vonage issue. He may not even notice your WRTP54G as a Vonage device, but I'm certain that he will remove it anyway and check the connection directly from your cable modem to your PC.

Did you have a chance to check with any of your neighbors to see if their connections are experiencing the same type of packetloss?
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Toot4fun
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Joined: Aug 02, 2005
Posts: 11

PostPosted: Fri Sep 07, 2007 7:44 am    Post subject: Reply with quote Back to top

You are correct - I was seeing the same packet loss with and without the router connected. I'll try to set up an appointment so that I can show them what I'm seeing.

I have not had a chance to talk to any of my neighbors. Most of them are older, so I'm not really sure what the computer availability is, but I will investigate this further and post any new information.

Thank you for your help!!
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