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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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ansky0007
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New Forum Member


Joined: Sep 03, 2007
Posts: 2

PostPosted: Mon Sep 03, 2007 1:52 pm    Post subject: Motorola VT2442 - No Call Waiting Caller ID Reply with quote Back to top

I just signed up for Vonage and transfered my phone number which took 3 weeks. Now I that my number has been transferred I wish I did not switch. I have optimum voice for a few years and had no issues but since switching my TV service to Dish Network the cost on my phone service went up $5 so I figured I would just switch to Vonage since it would be cheaper.

There in NO Call Waiting w/Caller ID working although I was promised it was included when I signed up. I submitted a ticket and I get the following response:

"I understand you are experiencing issue with your Call Waiting Caller ID service. Currently, it is a known issue with the device model TI Motorola VT2442 and the issue is currently being worked on by the vendor. Please note that the Call Waiting feature is one of the free features available with our service. Vonage does not charge separately for this feature. I apologize for any inconvenience that may have been caused."

I send a reply that the VT2442 is not a new unit and its been around for a while so I want to know when a fix would be available and I get the following response:

"I understand you are unhappy to note Call Waiting Caller ID fails to display on phone. Since vendor is working currently to fix this issue, If possible I would recommend you to purchase a device form any retail outlet. After purchasing the device, you have to register its WAN MAC address with Vonage."

So Vonages solution to my problem is for me to go and buy a different adapter from a retail store? What kind of support is this? Why did they sell me a unit that does not work in the first place?
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oldguy
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Joined: Jul 20, 2006
Posts: 66

PostPosted: Tue Sep 04, 2007 8:09 am    Post subject: Re: Motorola VT2442 - No Call Waiting Caller ID Reply with quote Back to top

ansky0007 wrote:
I just signed up for Vonage and transfered my phone number which took 3 weeks. Now I that my number has been transferred I wish I did not switch. I have optimum voice for a few years and had no issues but since switching my TV service to Dish Network the cost on my phone service went up $5 so I figured I would just switch to Vonage since it would be cheaper.

There in NO Call Waiting w/Caller ID working although I was promised it was included when I signed up. I submitted a ticket and I get the following response:

"I understand you are experiencing issue with your Call Waiting Caller ID service. Currently, it is a known issue with the device model TI Motorola VT2442 and the issue is currently being worked on by the vendor. Please note that the Call Waiting feature is one of the free features available with our service. Vonage does not charge separately for this feature. I apologize for any inconvenience that may have been caused."

I send a reply that the VT2442 is not a new unit and its been around for a while so I want to know when a fix would be available and I get the following response:

"I understand you are unhappy to note Call Waiting Caller ID fails to display on phone. Since vendor is working currently to fix this issue, If possible I would recommend you to purchase a device form any retail outlet. After purchasing the device, you have to register its WAN MAC address with Vonage."

So Vonages solution to my problem is for me to go and buy a different adapter from a retail store? What kind of support is this? Why did they sell me a unit that does not work in the first place?

I don't understand. I have a 2442 and Call Waiting w/Caller ID works fine on my setup.
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ansky0007
New Forum Member
New Forum Member


Joined: Sep 03, 2007
Posts: 2

PostPosted: Tue Sep 04, 2007 9:44 am    Post subject: Reply with quote Back to top

Maybe these techs have no idea whats going on. If they cant fix it in the next few days I am dumping Vonage.
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oldguy
Full Forum Member
Full Forum Member


Joined: Jul 20, 2006
Posts: 66

PostPosted: Tue Sep 04, 2007 9:59 am    Post subject: Re: Motorola VT2442 - No Call Waiting Caller ID Reply with quote Back to top

oldguy wrote:
ansky0007 wrote:
I just signed up for Vonage and transfered my phone number which took 3 weeks. Now I that my number has been transferred I wish I did not switch. I have optimum voice for a few years and had no issues but since switching my TV service to Dish Network the cost on my phone service went up $5 so I figured I would just switch to Vonage since it would be cheaper.

There in NO Call Waiting w/Caller ID working although I was promised it was included when I signed up. I submitted a ticket and I get the following response:

"I understand you are experiencing issue with your Call Waiting Caller ID service. Currently, it is a known issue with the device model TI Motorola VT2442 and the issue is currently being worked on by the vendor. Please note that the Call Waiting feature is one of the free features available with our service. Vonage does not charge separately for this feature. I apologize for any inconvenience that may have been caused."

I send a reply that the VT2442 is not a new unit and its been around for a while so I want to know when a fix would be available and I get the following response:

"I understand you are unhappy to note Call Waiting Caller ID fails to display on phone. Since vendor is working currently to fix this issue, If possible I would recommend you to purchase a device form any retail outlet. After purchasing the device, you have to register its WAN MAC address with Vonage."

So Vonages solution to my problem is for me to go and buy a different adapter from a retail store? What kind of support is this? Why did they sell me a unit that does not work in the first place?

I don't understand. I have a 2442 and Call Waiting w/Caller ID works fine on my setup.

Another thing I don't understand is their statement that, if you purchase another caller ID unit that you have to register its WAN/MAC address with Vonage.

I have two Directv HR20 DVRs with caller ID with name(and call waiting with Caller ID with name) and I never had to register their addresses with Vonage.

Have you asked to be put through to a higher level of support in New Jersey?

The Pakistani/Indian idiots may be reading from an OLD support script that is really outdated.
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