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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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bg4
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Thu Aug 23, 2007 12:59 pm    Post subject: Reply with quote Back to top

unplug everything (from AC power) for 30 seconds to a minute.

1-connect modem to VT2442 LAN port.
2- power up SB5120 -wait for all lights.
3-plus computer into a port of the VT2442 - no wifi (for now)
4-plug telephone into phone1
5-Plug Belkin into a port of the VT2442.


Possible causes. - Bad VT2442 - Issue with SB5120 - something with Belkin but this one is unlikely.

Run testmyvoip.com but with computer plugged in to VT2442 - no wifi and post results.

Than VT2442 reburb is the likely cause.

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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klong1991
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Joined: Aug 22, 2007
Posts: 12

PostPosted: Thu Aug 23, 2007 1:03 pm    Post subject: Reply with quote Back to top

Vonage is terrible. I urge anyone to stay way from it.

I just called their tech support, the lady said it would be fixed in another 24 hours. I demanded to talk with her supervisor so I could talk with someone to solve it immediately since they had blank promise time from time since last thursday. She said she was going to transfer to her supervisor and immediately placed me on the tech support queue.

I was so disapointed that I want to return the package, but they want me to pay the shipping for both in and out. I have wasted more than 20 hours on this, and now I have to pay it? What is that?
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klong1991
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Joined: Aug 22, 2007
Posts: 12

PostPosted: Thu Aug 23, 2007 1:54 pm    Post subject: Reply with quote Back to top

Hi bg4. I just did the procedure you suggested. It is the same. I run the test to call San Jose (I am around Los Angeles area), came back with a score 2.9.

The problem is no longer I am NOT able to place any outgoing calls. The problem now is that I was NOT able to access my voice mail from the Vonage line. If I dial *123, it asks me for password, however it does not recognize anything I have keyed in. It thinks I am not pressing any keys.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Aug 23, 2007 2:37 pm    Post subject: Reply with quote Back to top

They say right in the advertisement that they don't refund the shipping charges.

The friend who referred you, do they live near by? If they do, I suggest they bring their adapter to your place or you take yours to them.

Usually hooking up a Vonage is a 5 minute task at the most.
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klong1991
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Joined: Aug 22, 2007
Posts: 12

PostPosted: Thu Aug 23, 2007 2:52 pm    Post subject: Reply with quote Back to top

My friend lives far away.

This is precisely the reason not to order Vonage service: if things do not work, you waste your time and pay round-trip shipping. What a rip-off!
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Aug 23, 2007 2:57 pm    Post subject: Reply with quote Back to top

The thing is Vonage does work, if I read your latest post that you can now make calls, but just don't have access to your voice mail. Can you receive voice mail notifications in emails?

"I have called *123 dozens of time since yesterday, but the problem is that when I keyed in the "1234", it kept on asking for password. It looks like it did not detect that I have entered anything. I knew if I keyed in *, it supposed to ask me for anothter voicemail, but it did not recognized that I have pressed * either. "

The actual passcode is 1,2,3,4,5 unless you have changed it.

I have sent you a PM
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klong1991
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Joined: Aug 22, 2007
Posts: 12

PostPosted: Thu Aug 23, 2007 3:36 pm    Post subject: Reply with quote Back to top

The passcode is 1234 as printed on my shipping order receipt.

I had my land line and my cell phone working right off the box. I have never called my land line or cell phone provider for any tech issues. For this Vonage thing, I have been calling every day since last Thursday. You tell me Vonage works.

Yes, I can place outgoing call now after they dramatically changed the adapter. But I can not access my voice mail. As for the sound qualtiy, it is good. I have talked over the Vonage phone with Vonage tech support for hours, they did not complain the sound quality.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Aug 23, 2007 3:47 pm    Post subject: Reply with quote Back to top

Maybe try and change your pin number. I must have changed mine already, guess I should change it again.

Can anyone leave a voice mail? Also do you receive an email notification that you have voice mail? Have you tried calling one of the voice mail numbers to check for voice mail?

http://www.vonage.ca/features.php?feature=voicemail&refer_id=C_JUNCTION&promo_id=VC_Promo_4&vc_lp_id=cj_rev&link_id=vonage

choose your country and area code. There has to be a fix for this problem. If you get your voice mail to work, will you be staying with Vonage?
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klong1991
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Joined: Aug 22, 2007
Posts: 12

PostPosted: Thu Aug 23, 2007 4:19 pm    Post subject: Reply with quote Back to top

I used my landline to call a number outlined in the page you mentioned in my area yesterday and today a couple of times and was able to access the voice mail after keying passcode. I tried same number with Vonage phone, but it did not recognize that I have pressed any keypad.

I can leave voice message and got email notification.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Aug 23, 2007 4:27 pm    Post subject: Reply with quote Back to top

Well I don't what to tell you about that, at least you have your Vonage up and running.

Myself I usually don't use the phone to check the voice mail because of all the buttons you need to press just to get the messages.
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