Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jimholcomb
Full Forum Member
Full Forum Member


Joined: Jan 02, 2005
Posts: 66
Location: Cary, NC

PostPosted: Sun Mar 13, 2005 11:42 am    Post subject: Re: Vonage and customer service Reply with quote Back to top

Safemaster wrote:
I've had Vonage service for 1 yr and a half. yes they are not top notch with customer service but then what company does have top notch?


LOTS of companies have top notch customer service. I've had a couple dealings with Time-Warner lately (GASP!) and THEY seem to have their act together.

The only people apologizing for poor Vonage customer service should be Vonage itself.
View user's profile Send private message
952guy
New Forum Member
New Forum Member


Joined: Mar 12, 2005
Posts: 2

PostPosted: Sun Mar 13, 2005 12:23 pm    Post subject: Reply with quote Back to top

Quote:
(2) If you think Vonage CS is bad, try AT&T, Broadvoice or Packet8 or any of the Voip services in the same price range. CS **cks on all of them.


And to think that it is acceptable to have poor customer service at all. Maybe there should be a rating system of these companies and they could try to out do one another for horrible customer service. I dropped AT&T Long distance and it was a nightmare. I ended up calling my states attorney general over that.

As for the security deposit on the phone adapter, I would have been fine with that IF the customer service rep hadn't pulled money out of my account before telling me of such. That is just not acceptable and I still am mad as h*ll about it.
View user's profile Send private message
JoeBeets
New Forum Member
New Forum Member


Joined: Feb 15, 2006
Posts: 1

PostPosted: Wed Feb 15, 2006 5:39 pm    Post subject: Re: Vonage and customer service Reply with quote Back to top

Quote:

LOTS of companies have top notch customer service. I've had a couple dealings with Time-Warner lately (GASP!) and THEY seem to have their act together.

The only people apologizing for poor Vonage customer service should be Vonage itself.


I am using Time Warner digital phone right now. I am considering moving to Vonage because I need two phone lines, which TW doesnt have. I just called Vonage to ask them a question and the woman in Customer Service was awful. I tried another Voip company, USADatanet, in the past and their service was horrible. I am reluctant to go to Vonage if service is not good. Phone service is too important.

But I do need another phone line, so I may just go to Verizon and get one wired up.

BTW, my technical question was whether I could connect the Vonage phone adapter into my Time Warner cablemodem, which has a phone jack built-in. Perhaps I could get two lines this way. Not sure I should take the time to find out.
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Wed Feb 15, 2006 5:43 pm    Post subject: Re: Vonage and customer service Reply with quote Back to top

JoeBeets wrote:
BTW, my technical question was whether I could connect the Vonage phone adapter into my Time Warner cablemodem, which has a phone jack built-in.


Yes, via a router. No, not directly to the modem.

I hope this helps.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
wimberle
Full Forum Member
Full Forum Member


Joined: Jan 07, 2006
Posts: 46
Location: Tyler, Texas

PostPosted: Wed Feb 15, 2006 6:35 pm    Post subject: Reply with quote Back to top

kenn10 wrote:
(2) If you think Vonage CS is bad, try AT&T, Broadvoice or Packet8 or any of the Voip services in the same price range. CS **cks on all of them. Number portability seems a nightmare for most except those who's numbers came from Verizon or MCI.


I have Vonage, I don't care how bad AT&T or anyone else is and this is Vonage related forum so this is where complaints about Vonage CS will show up. It's lame to tell a poster here about how bad other companies CS is. We want to get across the fact that Vonage needs to makes their's better.
View user's profile Send private message Yahoo Messenger
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jodinc2
New Today 6
Yesterday 7
Total 99022

Who Is On Site
Visitors 122
Members 0
Total 122


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.69
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.76 Seconds and 435 Pages In The Last 60 Seconds
The Vonage VoIP Forum