On incoming calls, I cannot hear the caller

Posts: 15 · Vonage Forum Associate Joined: Mar 26, 2007 Posts: 15

This is happening intermittently. I cannot hear the callers but they hear me just fine.

I called customer support and they had me switch some connections and it did work for a while but now is doing it again.

Any ideas?

Posts: 414 · Posted: Sat Aug 18, 2007 8:13 pm Post subject:

vonage-forum.com/ftopic7191.html" rel="nofollow" target="_blank" class="postlink">Sticky: What to post when having technical trouble with Vonage....

Without that info anything anyone would recommend would be a wild guess at best, you need to give us something to work with.

Posts: 15 · Vonage Forum Associate Joined: Mar 26, 2007 Posts: 15

1. Your location San Diego, CA
2. Your ISP name and type (cable, DSL, wireless etc) Cable Earthlink
3. Upload and download speeds 5262 and 447
4. Modem make and model Motorola Surfboard 4100 this is the cable modem
5. Type of Vonage adapter used ie RT31P2 or PAP2 ?? Motorola vt2142
6. Setup of Network ie Modem---->Vonage Adapter-->Wireless router

Hope this helps.
Thank you.

Posts: 414 · Posted: Sat Aug 18, 2007 8:41 pm Post subject:

dserban1 wrote:

Hope this helps.

It certainly doesn't help when you skip over the most important part of that sticky, the VoIP test.

The Sticky wrote:

8. Run this vonage-forum.com/voip-speed-test.html" rel="nofollow" target="_blank" class="postlink">VoIP Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

Posts: 15 · Vonage Forum Associate Joined: Mar 26, 2007 Posts: 15

Speed test statistics
---------------------
Download speed: 4838304 bps
Upload speed: 302080 bps
Quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum download pause: 49 ms
Average download pause: 2 ms
Minimum round trip time to server: 101 ms
Average round trip time to server: 104 ms

VoIP test statistics
--------------------
Jitter: you --> server: 5.4 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 5
Estimated MOS score: 3.9

Posts: 429 · Posted: Sun Aug 19, 2007 1:40 pm Post subject:

Log into your online acct and change the call quality setting to 50 or 30kbps. See if this helps. I use 30kbps all the time and I think the quality is great.

Posts: 13 · Vonage Forum Associate Joined: May 23, 2005 Posts: 13

Have Cox cable and we are having the exact same problem.

Let's put the blame on Vonage where it belongs.

Posts: 15 · Vonage Forum Associate Joined: Mar 26, 2007 Posts: 15

tglea wrote:

Log into your online acct and change the call quality setting to 50 or 30kbps. See if this helps. I use 30kbps all the time and I think the quality is great.

It was at 50 and I change it to 30. We will see.

Posts: 15 · Vonage Forum Associate Joined: Mar 26, 2007 Posts: 15

cabledave wrote:

Have Cox cable and we are having the exact same problem.

Let's put the blame on Vonage where it belongs.

Did any changes help? They also suggested a new cable router, claiming that mine is old.

Posts: 13 · Vonage Forum Associate Joined: May 23, 2005 Posts: 13

That is nonsense to suggest to a customer that they need a new router when their service was perfectly fine the day before and they aren't having any other Internet issues.

The problem is something on Vonage's end as so far two people in the same general area are having the exact same problem with 2 different ISPs.