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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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dserban1
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Vonage Forum Associate


Joined: Mar 26, 2007
Posts: 17

PostPosted: Mon Aug 20, 2007 9:26 am    Post subject: Reply with quote Back to top

I think that we should keep calling their support, till they do something about it or we get fed up and cancel.
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cabledave
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Vonage Forum Associate


Joined: May 23, 2005
Posts: 13

PostPosted: Mon Aug 20, 2007 10:14 am    Post subject: Reply with quote Back to top

Our line is working fine this morning. Hopefully they fixed their server issue.

PS We are also in the 760 area.
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tripjack
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Joined: Aug 19, 2007
Posts: 7

PostPosted: Mon Aug 20, 2007 11:09 am    Post subject: Reply with quote Back to top

You got lucky then, still having the same problem here. I was on with support last night, they couldn't help. Calling again this morning, hopefully I'll get a better support person (laughs out loud at own statement).
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tripjack
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Joined: Aug 19, 2007
Posts: 7

PostPosted: Mon Aug 20, 2007 11:33 am    Post subject: Reply with quote Back to top

Wow, finally got a pretty knowledgeable and proficiently-english speaking person on the support line. They changed my "Listening Ports" and that seems to have fixed the problem for the time being, I'll post back if the issue returns.
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matt314159
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Vonage Forum Associate


Joined: Aug 19, 2007
Posts: 11

PostPosted: Mon Aug 20, 2007 12:42 pm    Post subject: Reply with quote Back to top

Problem is still presenting itself here. But I am going out of town till thursday and will be forwarding calls to the cell phone until I get back, so It's a non-issue for the next few days for me. I hope they get their act straight soon, though.
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tripjack
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Joined: Aug 19, 2007
Posts: 7

PostPosted: Mon Aug 20, 2007 5:18 pm    Post subject: Reply with quote Back to top

Nevermind, problem has returned. Calling support again.
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mjstraw
Vonage Forum Master
Vonage Forum Master


Joined: Feb 14, 2007
Posts: 187

PostPosted: Tue Aug 21, 2007 8:04 am    Post subject: Reply with quote Back to top

Sure sounds like a problem with one/some of Vonage's gateways to/from the pstn.

Mark
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tripjack
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Joined: Aug 19, 2007
Posts: 7

PostPosted: Tue Aug 21, 2007 10:52 am    Post subject: Reply with quote Back to top

I was treated to a lovely 8:30am wakeup call from our friends at Vonage this morning, testing my line. I'm actually a little stunned by the ludicrous nature of Vonage at this point, I never thought they would be THIS bad. I guess you get what you pay for.
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gadgetfan
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 25, 2005
Posts: 33

PostPosted: Tue Aug 21, 2007 6:25 pm    Post subject: Reply with quote Back to top

I'm having the same trouble, located in north San Diego county, using a Vonage line with a 619 area code.

Surprisingly, I called Vonage and the first person I spoke to was a 2nd tier tech support person, rather than the front line folks in Asia. Whether coincidence or not, testing with him showed that everything seemed to work fine if I put the Vonage adapter (Motorola VT1005) in front of my router (Linksys WRT54G). My router configuration hasn't changed in months, but this problem cropped up in the last couple of hours.

Given the other complaints here, I still don't think it's a problem on my end, but given that two rounds of testing showed that calls worked fine with the Vonage adapter in front of the router, it wasn't going to be easy to convince the tech support representative that my router wasn't to blame.

I guess I'll leave the adapter in front of the router for the time being and try switching it back tomorrow or Thursday, or will see about complaining to Vonage again if the problem persists with the router out of the picture.
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cdodkin
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Joined: May 04, 2007
Posts: 2

PostPosted: Tue Aug 21, 2007 10:46 pm    Post subject: Reply with quote Back to top

760 area code (Carlsbad) - same one way audio issue on incoming calls all day Twisted Evil

ISP Is Road Runner (Time Warner)

MODEM--->ROUTER---->PAP2---->PHONE

Download speed is:

5519 kbps

Upload Speed is:

969 kbps

Voip Test Stats:

Round-Trip Latency 103 ms
Packet Discards 0.9%
Packet Loss 0.1%

Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms

Jitter
Min: 0 ms
Avg: 2 ms
Max: 18 ms

Signaling Quality
Post-Dial Delay 72 ms
Call Setup Time 82 ms
Media Delay 171 ms

Called India - they say it's a state-wide issue in CA, and they are 'working on a resolution'.

Total PIA - Vonage has been stunning for 52 months - get it fixed Vonage!!! Mad
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