On incoming calls, I cannot hear the caller

Posts: 17 · Vonage Forum Associate Joined: Mar 26, 2007 Posts: 17

I think that we should keep calling their support, till they do something about it or we get fed up and cancel.

Posts: 13 · Vonage Forum Associate Joined: May 23, 2005 Posts: 13

Our line is working fine this morning. Hopefully they fixed their server issue.

PS We are also in the 760 area.

Posts: 7 · New Forum Member Joined: Aug 19, 2007 Posts: 7

You got lucky then, still having the same problem here. I was on with support last night, they couldn't help. Calling again this morning, hopefully I'll get a better support person (laughs out loud at own statement).

Posts: 7 · New Forum Member Joined: Aug 19, 2007 Posts: 7

Wow, finally got a pretty knowledgeable and proficiently-english speaking person on the support line. They changed my "Listening Ports" and that seems to have fixed the problem for the time being, I'll post back if the issue returns.

Posts: 11 · Vonage Forum Associate Joined: Aug 19, 2007 Posts: 11

Problem is still presenting itself here. But I am going out of town till thursday and will be forwarding calls to the cell phone until I get back, so It's a non-issue for the next few days for me. I hope they get their act straight soon, though.

Posts: 7 · New Forum Member Joined: Aug 19, 2007 Posts: 7

Nevermind, problem has returned. Calling support again.

Posts: 187 · Vonage Forum Master Joined: Feb 14, 2007 Posts: 187

Sure sounds like a problem with one/some of Vonage's gateways to/from the pstn.

Mark

Posts: 7 · New Forum Member Joined: Aug 19, 2007 Posts: 7

I was treated to a lovely 8:30am wakeup call from our friends at Vonage this morning, testing my line. I'm actually a little stunned by the ludicrous nature of Vonage at this point, I never thought they would be THIS bad. I guess you get what you pay for.

Posts: 33 · Vonage Forum Junior Joined: Apr 25, 2005 Posts: 33

I'm having the same trouble, located in north San Diego county, using a Vonage line with a 619 area code.

Surprisingly, I called Vonage and the first person I spoke to was a 2nd tier tech support person, rather than the front line folks in Asia. Whether coincidence or not, testing with him showed that everything seemed to work fine if I put the Vonage adapter (Motorola VT1005) in front of my router (Linksys WRT54G). My router configuration hasn't changed in months, but this problem cropped up in the last couple of hours.

Given the other complaints here, I still don't think it's a problem on my end, but given that two rounds of testing showed that calls worked fine with the Vonage adapter in front of the router, it wasn't going to be easy to convince the tech support representative that my router wasn't to blame.

I guess I'll leave the adapter in front of the router for the time being and try switching it back tomorrow or Thursday, or will see about complaining to Vonage again if the problem persists with the router out of the picture.

Posts: 2 · New Forum Member Joined: May 04, 2007 Posts: 2

760 area code (Carlsbad) - same one way audio issue on incoming calls all day Twisted Evil

ISP Is Road Runner (Time Warner)

MODEM--->ROUTER---->PAP2---->PHONE

Download speed is:

5519 kbps

Upload Speed is:

969 kbps

Voip Test Stats:

Round-Trip Latency 103 ms
Packet Discards 0.9%
Packet Loss 0.1%

Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms

Jitter
Min: 0 ms
Avg: 2 ms
Max: 18 ms

Signaling Quality
Post-Dial Delay 72 ms
Call Setup Time 82 ms
Media Delay 171 ms

Called India - they say it's a state-wide issue in CA, and they are 'working on a resolution'.

Total PIA - Vonage has been stunning for 52 months - get it fixed Vonage!!! Mad