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Review: My First Day With Vonage, Excellent!
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jph
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Joined: Aug 17, 2007
Posts: 1

PostPosted: Fri Aug 17, 2007 7:10 pm    Post subject: voicemail outage and response disturbung Reply with quote Back to top

Forum questions: Is Vonage usually more responsive to major problems than they have been this week? Are features like voicemail usually reliable?

This morning I sent the following as an email, and received no response:

I am disappointed with your customer service relating to technical issues.

I had to spend over 15 minutes on the phone and waste the time of your technician to find out that voicemail has been down completely or partially for almost the whole business week (so far). On-line access and email notification is still down. The downtime is distressing enough, but the lack of information is unforgivable.

You have my email address and when I log on to my account I see that you have a space for "service announcements". Why would you not use at least one of those methods to let me know the status of the problem and your awareness of it? I have to assume that all is working correctly while I am possibly missing critical messages, and then I have to try over and over to "fix" my settings and access my voicemeail online, when all along you know it is a system-wide problem.

This is my first month with Vonage, and I am scared to death.
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houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Fri Aug 17, 2007 8:58 pm    Post subject: Reply with quote Back to top

Do not be scared. As with any growing concern, some service issues do occur.

The voicemail issue has been on-going for a few weeks now, off and on, but the problem should be correct shortly (as I was told).

The service as a whole is great, and the best I have experienced.
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