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rfl
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PostPosted: Thu Aug 16, 2007 10:52 am    Post subject: Fed up with customer no service. Reply with quote Back to top

Vonage is out I have no phone. I call customer service from pay phone miles from home. Response is the same just go to your pc & do this???? Hello I am on a pay phone miles from home. They don't listen because they don't speak English well enough to perform the job. So what do I do have no phone no Response from web page???? I guess it is time to dump Vonage.
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PostPosted: Thu Aug 16, 2007 1:53 pm    Post subject: Reply with quote Back to top

If you still have an internet connection at home, then I would suggest signing up for Free World Dialup (fwd.com) and using a PC soft phone. You can call US toll free numbers for that for free - so you can get in tough with Vonage customer service at least. You could also get an IPKall phone number in Washington state to go with the FWD number so that customer service could at least call you back. That way you would be home to do what they suggest that you do to get the Vonage service going again.
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PostPosted: Fri Aug 17, 2007 10:26 am    Post subject: Reply with quote Back to top

howiewifi wrote:
If you still have an internet connection at home, then I would suggest signing up for Free World Dialup (fwd.com) and using a PC soft phone. You can call US toll free numbers for that for free - so you can get in tough with Vonage customer service at least. You could also get an IPKall phone number in Washington state to go with the FWD number so that customer service could at least call you back. That way you would be home to do what they suggest that you do to get the Vonage service going again.
Can't get that to work either why should I have to chase down a new way to make a call when Vonage has pc help line why not e-mail me back ???? oh yes customer no service.
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howiewifi
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PostPosted: Fri Aug 17, 2007 10:33 am    Post subject: Reply with quote Back to top

Is your ISP blocking Voip? That could be your problem - in which case Vonage won't work, nor will any other Voip carrier. Try out testyourvoip and see if the ports are blocked - if so, and if new - call (or e-mail, I suppose) your ISP and complain about it. If that is the trouble, it is not clear that Vonage customer service (or not) could do anything else for you.
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PostPosted: Fri Aug 17, 2007 6:40 pm    Post subject: Reply with quote Back to top

I think we all agree that Vonage customer service is often lousy. Now that that's out of the way, why don't you re-post this in the Voip forum. Include all the technical details listed in the sticky at the top of the forum. Maybe we can help you.

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