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joliett
Vonage Forum Junior
Vonage Forum Junior


Joined: May 10, 2005
Posts: 29

PostPosted: Mon Aug 13, 2007 11:56 am    Post subject: Pauses happen to incoming voice Reply with quote Back to top

Pauses started happening to my listening about 3 weeks ago. Upstream voice is ok - downstream voice drops out every 1 minute or so for 5 seconds.

My Location is middletown, ny
Earthlink Cable
RCA Modem
Vonage adapter LINKSYS WRT54GPT


Speed test statistics
---------------------
Download speed: 6880200 bps
Upload speed: 491088 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 10 ms
Average download pause: 2 ms
Minimum round trip time to server: 22 ms
Average round trip time to server: 23 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.4 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.9
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Mon Aug 13, 2007 2:03 pm    Post subject: Reply with quote Back to top

There's nothing obvious that can be discerned from those results, your test results are close to perfect. I don't recognize that Vonage adapter. Did you mean WRTP54G? I would first suggest moving your phone line to the second phone port to see if that may solve your problem. If that doesn't solve your problem, I would then look at your cable modem. Have you noticed any drops with your cable modem and internet connection? What exact model number is your cable modem and how long has it been in service?
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joliett
Vonage Forum Junior
Vonage Forum Junior


Joined: May 10, 2005
Posts: 29

PostPosted: Mon Aug 13, 2007 2:17 pm    Post subject: Reply with quote Back to top

yes i have noticed drops while downloading - every 15 sec or so, I get pauses while downloading.

Cable modem has been in service for a few years - model DCM305.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Aug 13, 2007 2:56 pm    Post subject: Reply with quote Back to top

Pauses while downloading means it is almost certainly a problem with your internet connection. Pauses downloading the voice packets from Vonage would cause intermittent dropped audio.

You're at least the third person in New York on Earthlink to report the exact same problem recently. See the thread entitled "Dropped audio-totally stumped". That's one VERY odd coincidence.... or some larger problem with Earthlink in New York.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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joliett
Vonage Forum Junior
Vonage Forum Junior


Joined: May 10, 2005
Posts: 29

PostPosted: Mon Aug 13, 2007 3:14 pm    Post subject: Reply with quote Back to top

Earthlink said it's with Time Warner cable. TW us coming to check it out at my office friday.

Coincidence? I know ANOTHER Earthlink friend in NY with dropped audio too.

We'll see on friday!
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Kabanos
New Forum Member
New Forum Member


Joined: Sep 12, 2005
Posts: 8

PostPosted: Mon Aug 13, 2007 3:20 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
...
You're at least the third person in New York on Earthlink to report the exact same problem recently. See the thread entitled "Dropped audio-totally stumped". That's one VERY odd coincidence.... or some larger problem with Earthlink in New York.


Like this one?
h t t p : //www.dslreports.com/shownews/Time-Warner-Cable-Vs-The-Horde-86509


NateHoy wrote:
...
I just tried it on my WRTP54G, running the "new" 5.01.04 firmware, and "user"/"tivonpw" doesn't work for syslogd. I did see a LOT more options on what to log, though - it used to just prompt for an IP address and nothing more.

Sadly, it also doesn't appear to work for the upgrade any more, either. So I guess my self-help guide on upgrading/downgrading firmware manually is rather useless until and unless the new password is released.


QoS is also gone (in RTP300)
h t t p : //linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/prnt_adp.php?p_faqid=4646&p_created=1166089571&p_sid=EJm2gkIi

Sad

_________________
non nova, sed nove
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Aug 13, 2007 4:16 pm    Post subject: Reply with quote Back to top

Kabanos wrote:

QoS is also gone (in RTP300)
h t t p : //linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/prnt_adp.php?p_faqid=4646&p_created=1166089571&p_sid=EJm2gkIi

Sad


QoS was never really there. They had the screens for it, sure, but as far as it actually WORKING, forget about it! I have a WRTP54G, and never had ANY success making the QoS engine do anything at all.

More detailed explanation of why: http://vonage.nmhoy.net/qos.html

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Mon Aug 13, 2007 8:13 pm    Post subject: Reply with quote Back to top

joliett wrote:
yes i have noticed drops while downloading - every 15 sec or so, I get pauses while downloading.

Cable modem has been in service for a few years - model DCM305.


Is your modem conected by usb or ethernet? Ethernet would be the preferred connection. Being that you have an older model RCA cable modem, you might want to consider purchasing a new modem (that may solve your problem) in the interim until TW checks your connections. Drops like you're experiencing are usually associated with an outdated or malfunctioning cable modem if it's not a line issue.
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joliett
Vonage Forum Junior
Vonage Forum Junior


Joined: May 10, 2005
Posts: 29

PostPosted: Tue Aug 14, 2007 4:55 am    Post subject: Reply with quote Back to top

Hi - yes my cable modem is ethernet!
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cryptmagic
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 19, 2006
Posts: 16

PostPosted: Tue Aug 14, 2007 8:18 am    Post subject: Reply with quote Back to top

I also have the drop in incoming voice, question for you guys, do you have Time Warner Cable? There is currently a problem with the network, where we get lots of lag spikes. This isn't just for Vonage, but also online games.
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