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canthearu
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Joined: Aug 12, 2007
Posts: 4

PostPosted: Sun Aug 12, 2007 2:37 pm    Post subject: incoming audio dropped Reply with quote Back to top

My service has not worked since June 22, 2007. Vonage has sent me two new modems and run a bazillion tests. When making or receiving a call, within 2 or 3 minutes I lose incoming audio completely. Any new calls made or received still have no incoming audio. If I power off the modem and turn it back on, I get incoming audio again for the 2 to 3 minute range and then back again to square one. Vonage headquarters has been on it intermittently, but with no positive results. I have Verizon DSL and no changes were made prior to the loss of service. Verizon did send me a new modem, but the end results were the same. HELP PLEASE...Steve
1. Woodstock, NY
2. Verizon DSL
3. 1479 download/ 379 upload
4. Verizon GT703WG wireless modem
5. Vonage adapter Motorola VT-2542-VD
6. phone line DSL to Verizon modem to Vonage modem
7. see above
8. Voip test just ran and ran with no result or end of test

Voip test statistics
--------------------
Jitter: you --> server: 2.2 ms
Jitter: server --> you: 8.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.9

Speed test statistics
---------------------
Download speed: 950584 bps
Upload speed: 382232 bps
Quality of service: 43 %
Download test type: socket
Upload test type: socket
Maximum download pause: 279 ms
Average download pause: 14 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 72 ms

another packet test I ran said about a 6% packet loss
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Aug 13, 2007 7:17 pm    Post subject: Reply with quote Back to top

You have two wireless components? Try disabling the wireless function in one of them. Also, if you're using a 2.4 GHz cordless phone, set it aside for a bit and run your tests with a simple corded phone.

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Steve Gray
Orlando, FL
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canthearu
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Joined: Aug 12, 2007
Posts: 4

PostPosted: Tue Aug 14, 2007 12:33 pm    Post subject: doesn't work anywhere Reply with quote Back to top

I have brought my Vonage unit to another DSL source and I get the same result... loss of incoming audio after a minute or two. Vonage does not seem to be able to fix the issue. Note: this is my third Vonage device and all three have the same issue
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Aug 14, 2007 3:47 pm    Post subject: Re: incoming audio dropped Reply with quote Back to top

canthearu wrote:

Quality of service: 43 %
Maximum download pause: 279 ms
another packet test I ran said about a 6% packet loss


At first guess, I'd say your DSL connection isn't consistent enough for Voip. Qos of 43% tells me that there is a lot of variance, a measured max download pause of over 1/4 second tells me that within the short period of the test you already had a pretty serious delay, and a 6% packet loss, while not usually fatal, can easily become so if the data varies enough to get a low Qos score like that.

I think this is a Verizon issue, personally, and it may be at the trunk (which means you and the other DSL connection may have the same issue). Do you know anyone with Cable Internet, to bypass Verizon completely in your tests?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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