Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
richie
New Forum Member
New Forum Member


Joined: Aug 11, 2007
Posts: 4

PostPosted: Sat Aug 11, 2007 11:43 am    Post subject: Vtech 8100-1 just stopped working Reply with quote Back to top

Been using the Vonage service for over a year with no real problems.
All of a sudden, yesterday morning I woke up and there were no leds lit up on the Vtech 8100-1 adapter. I removed the power cord and plugged it back in and the ready light went red, blinked yellow several times and then just went off again.

I tried different outlets and different power supplies (before customer service even replied to the message I sent and came back with just those ideas), but there's only brief flashes on the leds before it dies again.

Here's the info that the "what to post when having issues" post asked for.....though I doubt any of it is really relevant to my issue:

Location: Riverside, (southern) California
ISP: Time Warner Cable
Upload/Download speeds: See speed test data below
Modem make/model: Ambit U10C018
Vonage adapter: Vtech IP8100-1
Network setup: PC and Vonage both go into router
Issue: Stated above
Results of speed test: Pasted below


Speed test statistics
---------------------
Download speed: 1432080 bps
Upload speed: 368400 bps
Quality of service: 86 %
Download test type: socket
Upload test type: socket
Maximum download pause: 189 ms
Average download pause: 8 ms
Minimum round trip time to server: 109 ms
Average round trip time to server: 116 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.4 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.9

Anyone else have an issue like this before?

:edit:

Just tried the reboot method from the Vonage website, but that didn't help. Also, when I plug the device into a new outlet with a different adapter (which has a 12v output rather than the 5.1v output of the adapter that came with the IP8100), the message waiting light starts blinking and the Ready light goes red, then flashes yellow several times, then goes green for a second and shuts off again (but the message waiting light continues to blink).

Hope that extra information might help.
View user's profile Send private message
jz4u2nv
New Forum Member
New Forum Member


Joined: Mar 18, 2007
Posts: 4

PostPosted: Sat Aug 11, 2007 4:51 pm    Post subject: Reply with quote Back to top

if LED lights wont lit have to tried to press the PAge button? will it ring the handsets? if yes, you need to call Vonage help to have a replacemetn of the power adapter. or you can purchase a new power adapter but it is best to call their tech support. they will also have to create a ticket on that coz it is a known issue for vtech phones. hope this helpp
View user's profile Send private message
richie
New Forum Member
New Forum Member


Joined: Aug 11, 2007
Posts: 4

PostPosted: Sat Aug 11, 2007 5:08 pm    Post subject: Reply with quote Back to top

Thanks, I've been playing email tag with their support and that was the last thing they asked me.

Sure enough, leds aren't on, but the page thing works.

Hope they send replacements pretty quick. I'm looking for a job and can't be without a phone long! lol
View user's profile Send private message
miket
New Forum Member
New Forum Member


Joined: Aug 13, 2007
Posts: 3

PostPosted: Mon Aug 13, 2007 7:53 pm    Post subject: vtech 8100 problems Reply with quote Back to top

I had the exact same problem with my Vtech 8100 this week. I called Vonage Customer service, and was told that my device was no longer functioning and that I would have to purchase a new one. When I balked at purchasing a new one (i've had this about a year), they said that they would replace it at no charge. The new unit arrived today (took about 3 business days) and I am back in service now.
View user's profile Send private message
richie
New Forum Member
New Forum Member


Joined: Aug 11, 2007
Posts: 4

PostPosted: Tue Aug 14, 2007 10:45 am    Post subject: Reply with quote Back to top

Yeah, they didn't initially say they were gonna charge me for a replacement. They said that even though it was past warranty, they'd replace it this one time as a courtesy (but really, I'd probably cancel the service if they tried to charge me, so in my eyes, it wasn't so much a courtesy as a "let's keep a customer" :p)

Replacement order has been placed though. Hopefully I'm home when it arrives (i hate missing package deliveries lol)
View user's profile Send private message
Blackjack
Full Forum Member
Full Forum Member


Joined: Aug 07, 2007
Posts: 46

PostPosted: Wed Aug 15, 2007 8:52 am    Post subject: Reply with quote Back to top

Hey, a friend of mine had a similar issue with a VTech not lighting up but the handset remained pageable, before asking for a replacement he tried a different power adapter and that got him working. Worth a try.
View user's profile Send private message
richie
New Forum Member
New Forum Member


Joined: Aug 11, 2007
Posts: 4

PostPosted: Thu Aug 16, 2007 1:19 am    Post subject: Reply with quote Back to top

Yeah, I tried a different adapter (and actually received a replacement adapter from Vonage today), but it didn't work. They're sending me a replacement for the base station though, so hopefully that fixes the problem....by Friday.
View user's profile Send private message
docdc75
New Forum Member
New Forum Member


Joined: Sep 30, 2007
Posts: 1

PostPosted: Sun Sep 30, 2007 12:15 am    Post subject: Reply with quote Back to top

hey people i had my vtech 8100 for 14 months and when i got home today from work i noticed that none of the lights were on Sad i started to unplug my router and vtech device to try and get it back to working but no luck i even held the reset button down for a bit and also nothing Evil or Very Mad
here's the problem i get no lights in the front. i get a quick blink from the message light when i unplug then plug it back in. i get no light in the back of the unit were the wan cable goes into. i can press page and the head set beeps but no dial tone. Question
i called Vonage up spoke to some dude that i couldn't even really understand i must have been on the phone asking him to repeat himself like 3 times. he had me doing the same crap that i did when i got home from work then he claims that he diagnosed the issue and it was the power adapter. hum i hope he's right. Twisted Evil
i'll keep you guy and gals updated on this check back in a couple of days. Idea
View user's profile Send private message
Brawndo
New Forum Member
New Forum Member


Joined: Oct 06, 2007
Posts: 3

PostPosted: Sat Oct 06, 2007 12:18 pm    Post subject: Reply with quote Back to top

A similar thing happened to me. My IP8100 just stopped working one day, no lights, page didn't work, nothing. And I could hear something rattling around inside when I picked it up, so I think the cat might have had something to do with it, and one of my roommates just put it back in its place.

They sent me a replacement for free on the condition that I send back the broken one. I totally blew it by

1) Not changing my address after I moved... the new one showed up at my old apartment. Luckily my former neighbor saw my name on it and picked it up off the doorstep and held it for me.

2) Waiting too long to send back the old one. I got charged for it, and had to be without that money until I sent back the new one.

It all worked out okay, and they let me keep the handset from the original one. Now if I can just figure out how to get it assigned to the base unit...
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Imovane
New Today 9
Yesterday 7
Total 99025

Who Is On Site
Visitors 114
Members 0
Total 114


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.69
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.79 Seconds and 437 Pages In The Last 60 Seconds
The Vonage VoIP Forum