How to get reduce the noise in the line ( from Australia)

Posts: 5 · New Forum Member Joined: Aug 10, 2007 Posts: 5

hi
I installed Vonage today with linksys WRT54GP2, off course I changed the adapter because I bought it from Canada, I bought the right adapter.
now the problem that the line is so moody some time there is no noise or some and other times it is unbelievable.
I have one point in the house, and my connection is cable and the connection is from the wall jack to the motorola cable modem provided by optus my ISP provider and then to linksys. I can't connect the linksys directly as they use in Australia a thick wire like the one for cable TV.
thanks in advance.
NA

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

NA wrote:

hi
I installed Vonage today with linksys WRT54GP2, off course I changed the adapter because I bought it from Canada, I bought the right adapter.
now the problem that the line is so moody some time there is no noise or some and other times it is unbelievable.
I have one point in the house, and my connection is cable and the connection is from the wall jack to the motorola cable modem provided by optus my ISP provider and then to linksys. I can't connect the linksys directly as they use in Australia a thick wire like the one for cable TV.

You can't connect the Linksys directly to what?

Are you using house wiring for the telephone? Is there any difference in the setup at all from the times that you're having all the noise to the times you aren't? Are you using a cordless telephone? If so, what frequency is it?

Posts: 5 · New Forum Member Joined: Aug 10, 2007 Posts: 5

hi
thanks for your replay, i can't connect to linksys to the wall socket , it has to be thru the ISP modem.
the whole thing is new, new house I rented , new Vonage account and new device, as I just moved to australia.
so any advice

NA

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

OK, it's normal that the Linksys needs to be connected to the cable through a modem. It's a router and a Voip telephone adapter, but it needs a modem to function with the cable.

How about the rest of my questions?

Posts: 5 · New Forum Member Joined: Aug 10, 2007 Posts: 5

hi
I'm using cordless telephone 1.8, and I'm using the normal home wiring.
about if it new noise, as I told you ever thing the house the device the cable subscription and Vonage subscription all are new.
by the way I tried to use another telephone 2.4, and change the place, but no use.
also the thing is really moody for example it has a little noise now but an hour ago it was too much.
I even change the voice quality from the Vonage site to the lowest 30k.... as this is their solution in the FAQ.
NA

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

OK, it sounds as if you've eliminated the phone as the source of the problem. It would be best to stick with the 1.8; the 2.4 GHz can interfere with the wireless router and cause assorted mysteries.

During one of its moody, noisy periods, can you make the noise go away by plugging your phone directly into the Vonage box, eliminating the house wiring completely? If you haven't tried this, please do.

Also, please run the forum Voip speed test (on the drop down menu). Post the detailed results here. If you can run the test during a "moody" period and during a quiet period, that would be useful.

I assume your complete setup is wall cable -> modem -> Linksys -> computer and phone. Is this correct, or are there extras or variants? Is the computer wired or wireless?

Posts: 5 · New Forum Member Joined: Aug 10, 2007 Posts: 5

Hi

"During one of its moody, noisy periods, can you make the noise go away by plugging your phone directly into the Vonage box, eliminating the house wiring completely? If you haven't tried this, please do." if I understood this right ... my telephone is always connected to the Vonage box.

Speed test statistics
---------------------
Download speed: 1374680 bps
Upload speed: 122824 bps
Quality of service: 38 %
Download test type: socket
Upload test type: socket
Maximum download pause: 255 ms
Average download pause: 23 ms
Minimum round trip time to server: 256 ms
Average round trip time to server: 440 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.3 ms
Jitter: server --> you: 8.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.9

Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 1 simultaneous high quality Vonage® Voip connections.

complete setup is wall cable -> modem -> Linksys -> computer and phone. as you assumed.

Thanks again

NA

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Based on your average round trip time to the server, I'm guessing that the problem is with your internet service. Was this test run during a good period or a moody period? Try to get test data for both (keeping in mind that the system won't let you run the test too often). If you run out of test time for the day, you might want to try www.testyourvoip.com .

To eliminate your Vonage box as a source of trouble, it would be a good idea to also re-run the test with the Vonage box removed.

Posts: 5 · New Forum Member Joined: Aug 10, 2007 Posts: 5

hi all
finally I fixed the problem ....... I changed the Vonage adapter
here is the test result after that

Speed test statistics
---------------------
Download speed: 661960 bps
Upload speed: 123064 bps
Quality of service: 83 %
Download test type: socket
Upload test type: socket
Maximum download pause: 270 ms
Average download pause: 52 ms
Minimum round trip time to server: 258 ms
Average round trip time to server: 532 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.4 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.9

thanks a lot

NA

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

That's great. Looks like my diagnosis was wrong, but alls well that ends well.