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tplink Posted:
Im trying to add
my HT802 vonage
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network. I
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DWSupport Posted:
After recent
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took place on the
4th and 5th of
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peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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Hard Wiring - Installation
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

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Topic:
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
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Canada. they
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...

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choifoto
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Posts: 9

PostPosted: Thu Aug 09, 2007 7:21 am    Post subject: Dropped audio-totally stumped. Reply with quote Back to top

I get intermittent dropped incoming audio. I have tried every troubleshooting configuration and my connection seems fine. Dropped audio occurs with both corded and cordless phone. Any suggestions would be very appreciated. Here are the particulars:
I have cable TWC with Earthlink provider. I have the Vonage box directly downstream from cable modem. This has been replaced once, but problem persists. From there the connection goes onto a wireless router, then to my computer.

Download: 9.6 mbps
Upload: .486 mbps
QOS: 98%
Jitter: you-->server 2.8ms
Jitter: server-->you 8.2ms
Max pause 3ms
Packet loss/discards/out-of-order: 0%

The only idea the Vonage tech had was perhaps the voltage on my cable was somehow low. He recommended I get TWC to test it.
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mundy5
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PostPosted: Thu Aug 09, 2007 2:16 pm    Post subject: Reply with quote Back to top

For the sake of evaluation, please run the full test at this website and also the testyourvoip.com site and post the details here. From your limited details, there is no explanation.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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choifoto
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PostPosted: Thu Aug 09, 2007 2:46 pm    Post subject: QOS seems to vary... Reply with quote Back to top

CableModem: RCA DCM425
Cable service: Time Warner
Location: NYC
ISP: Earthlink
Vonage box: Motorola VT1005RB

Speed test statistics

---------------------

Download speed: 7844192 bps

Upload speed: 483872 bps

Quality of service: 61 %

Download test type: socket

Upload test type: socket

Maximum download pause: 114 ms

Average download pause: 1 ms

Minimum round trip time to server: 36 ms

Average round trip time to server: 36 ms



Voip test statistics

--------------------

Jitter: you --> server: 4.7 ms

Jitter: server --> you: off

Packet loss: you --> server: 0.0 %

Packet loss: server --> you: off

Packet discards: 0.0 %

Packets out of order: 0.0 %

Number of supported Voip lines: 8

Estimated MOS score: 4.0
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Aug 09, 2007 3:54 pm    Post subject: Reply with quote Back to top

Your scores look very good, but the download (which would be inbound audio) does have a tad of jitter and max pauses, which could account for some minor "chop" in the conversation.

I'm also confused as to what this means:
Packet loss: server --> you: off

How bad is the dropped audio? Are you missing entire words, or syllables, or parts of syllables? How often is it?

I'd also do the test on www.testyourvoip.com and pay careful attention to the "server to you" data, which is what is significant for inbound audio.

It's probably worthwhile to have TWC do a line test, which they should be able to do right from their offices. A weak signal could account for it, or some other issue. Many (but not all) cable modems have a stats site you can log into, usually at http://192.168.100.1/ - but that depends on the brand of modem and whether your ISP has left that stats page enabled or not.

It is also possible that something is wrong on the Vonage end, but the one statistic for the server->you looks like potential, if minor, trouble - and the other statistic is missing. So, while very inconclusive, I'd say the evidence so far points to some sort of connection problem.

I assume you've tried pulling power to your cable modem AND Vonage adapter for at least 5 minutes, to see if a complete reset helps?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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choifoto
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PostPosted: Thu Aug 09, 2007 4:46 pm    Post subject: Reply with quote Back to top

Thanks for the info. The testyourvoip link is not working. I tried to do the test on the forums site, but it keeps giving me a message that I've exceeded the number of tests for this time period. I will try and post a complete test later. In any event, if I go to other test sites I can see that my connection is variable in terms of jitter and QOS. What can I do about this?
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choifoto
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PostPosted: Thu Aug 09, 2007 4:46 pm    Post subject: more Reply with quote Back to top

Thanks for the info. The testyourvoip link is not working. I tried to do the test on the forums site, but it keeps giving me a message that I've exceeded the number of tests for this time period. I will try and post a complete test later. In any event, if I go to other test sites I can see that my connection is variable in terms of jitter and QOS. What can I do about this?
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Aug 10, 2007 7:13 am    Post subject: Re: more Reply with quote Back to top

choifoto wrote:
Thanks for the info. The testyourvoip link is not working. I tried to do the test on the forums site, but it keeps giving me a message that I've exceeded the number of tests for this time period. I will try and post a complete test later. In any event, if I go to other test sites I can see that my connection is variable in terms of jitter and QOS. What can I do about this?


Call your cable company and tell them you are having some jitter problems when trying to use Voip. Have them do a line test, and ask them to focus on the download portion of the test (them to you). In all likelihood, it is some minor problem they can adjust for.

One other thing to try is to plug just a single computer into the Cable modem and see if you can do the line test that way. If things improve, then it is your Vonage device and/or router that is causing the problem.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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habarama
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PostPosted: Sat Aug 11, 2007 2:15 am    Post subject: Reply with quote Back to top

I think you might also want to check your cable modem. Sounds like it works fine but it runs DOCSIS 1.0. In order for you to use Vonage properly you need to upgrade to a modem that runs docsis 1.1 or higher ( I think we're coming up to docsis 3.0 soon so upgrading to 1.1 at least is reasonable 2.0 if you wanna make sure that 5 years from now you might still be using it!)
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choifoto
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PostPosted: Sat Aug 11, 2007 7:22 am    Post subject: Docsis Reply with quote Back to top

Thanks. For those pf us who are uninformed, what is Docsis, how can I tell what version is used by the modem, how do I use a higher version, by getting a new modem or upgrading? how is the higher version better?
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Blackjack
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Joined: Aug 07, 2007
Posts: 46

PostPosted: Sat Aug 11, 2007 8:41 am    Post subject: Reply with quote Back to top

DCM425's are Docsis 2.0 certified.
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