Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ardent_guy
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 01, 2007
Posts: 11

PostPosted: Wed Aug 01, 2007 6:48 pm    Post subject: Choppy audio with T1 line...!!!! Reply with quote Back to top

Hi,

I am a new Vonage user and am getting choppy/dropped audio both incoming and outgoing....Please help!! Here are some details:

1. Location - Jersey City, NJ
2. ISP Name: Newport Telecommunications (T1 line)
3. Upload Speed: 9,303,248 bps
Download Speed: 9,262,560 bps
4. No modem as this is a T1 line from the wall socket.
5. Vonage adapter: Motorola VT2142-VD
6. Setup: Wall socket (T1) ---> Linksys wireless router ---> Vonage router ---> Corded/Cordless phone.
7. Choppy audio and regular pauses in all calls.
8. Please see below:

Speed test statistics
---------------------
Download speed: 9262560 bps
Upload speed: 9303248 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 172 ms
Average download pause: 4 ms
Minimum round trip time to server: 11 ms
Average round trip time to server: 15 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.4 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 63.2 %
Packet loss: server --> you: 66.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 157
Estimated MOS score: 3.4

Please help and advise...!!!!!

Thanks
Naren.
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Wed Aug 01, 2007 7:33 pm    Post subject: Reply with quote Back to top

The problem is your packet loss. You are losing almost 3/4 of your packets. That amount of packet loss would make Voip almost unusable. It would make just web browsing painful too. So the next step is to figure out why. Can you remove all of your networking equipment and just test your T1 connection? That would be the place to start. If your results improve a great deal, you know it is somewhere in your network, probably your router. If they don't improve, you need to call your service provider to get something done with your connection.
View user's profile Send private message
ardent_guy
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 01, 2007
Posts: 11

PostPosted: Wed Aug 01, 2007 7:37 pm    Post subject: Internet speed seems to be fine.. Reply with quote Back to top

Thanks tglea!! My internet works great and i have no problems browsing or downloading...yet, what should I do to rectify this problem? Please advise. Thanks!
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Aug 01, 2007 7:40 pm    Post subject: Reply with quote Back to top

Do what he said. Disconnect your router and plug your computer directly into the modem. Re-run the test and see if that packet loss improves dramatically.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Wed Aug 01, 2007 7:41 pm    Post subject: Reply with quote Back to top

I gave you some first steps in my first post. Test just your T1 line without any networking equipment in between the connection and your computer. Based on those results, you can determine if it is your T1 line or your networking equipment.
View user's profile Send private message
ardent_guy
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 01, 2007
Posts: 11

PostPosted: Wed Aug 01, 2007 8:32 pm    Post subject: VoIP speed test done with T1 line. Reply with quote Back to top

Thanks tglea & steve...I did as you said and got the following results. Please advise on the next steps....

Speed test statistics
---------------------
Download speed: 9353048 bps
Upload speed: 8886880 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 31 ms
Average download pause: 1 ms
Minimum round trip time to server: 11 ms
Average round trip time to server: 11 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.7 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 151
Estimated MOS score: 4.1
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Aug 01, 2007 8:42 pm    Post subject: Reply with quote Back to top

I'm going to go with the crowd here. Plug a single computer directly into your T1 and re-run the Voip tests, please. 66% packet loss is going to make for an absolutely horrid Voip experience.

Other than that, you seem to have a good connection. But that's a HUGE "other than that", on the order of "Other than that, Mrs. Lincoln, how was the play?"... Smile

The reason that it may not be affecting your web browsing is simple... Web browsing is done with a protocol called TCP/IP, which includes provisions for "resend requests". If your browser sees it is missing a packet, it asks for it again. Sure, it may have to ask three times before the request makes it, and sure, for each three average successful request (9 actual tries, on average) you only get 1 successful reply, but... who cares? You have 9Mbit speeds. Even at your current waste of eight ninths of your bandwidth, you have enough bandwidth to make a smooth web browsing experience. 1Mbit of effective bandwidth makes for some nice smooth Web sailing.

However, Voip uses a protocol called UDP/IP, which does not have provisions for resending packets unless the application handles it, and Voip does not. So, each packet you lose in Voip is lost. For good. So, in essence, you are successfully sending and receiving about one third of the voice your Vonage device wants to.

You have a serious problem somewhere. It's in the service itself, or in your Vonage router/adapter. I'm going to bet it's in your service, but in order to tell that you need to eliminate the Vonage router from the mix.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Aug 01, 2007 8:49 pm    Post subject: Re: VoIP speed test done with T1 line. Reply with quote Back to top

ardent_guy wrote:

Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Estimated MOS score: 4.1


Now, THAT is beautiful. Brings tears to me eyes, it does.

So, that means your Vonage adapter has a serious problem. First, I'm not sure if a Vonage adapter/router is even capable of managing a 9mbit connection. But, assuming it is, you have a bad one.

EDIT: Sorry! Missed the fact that you have a Linksys router in the mix. Add the Linksys router in, with one PC, and try the tests again. If they do as poorly as the original test, then Linksys router may simply not be powerful enough. Which model is it, and what firmware revision are you running?


There are a few things you can try to bring the router up to snuff.

1. Factory reset it. Press and hold the reset button for at least 30 seconds. Try the speed test again.

If that doesn't help...

2. Log into the router and turn off every feature you don't need. QoS, if it can be disabled, is an ideal candidate. you have a 9Mbit river, what do you need QoS for? Smile

Whatever you don't need, turn it off. You need every ounce of power out of that little processor to manage the kind of Big Kahuna bandwidth you are throwing at it.

If that doesn't help...

3. Check the Linksys site. Not much else to say there. Maybe they have a firmware update that can help. Maybe you simply have a defective router.


But, frankly, with a 9mbit pipe, you are very close to the theoretical download speed of a consumer router, and probably about an order of magnitude above the upload. It could be that the poor little dear just can't handle the load.

The Linksys WRT54GL is a Linux based router that can be paired with aftermarket firmware. That's a decent alternative, but with your kinds of speeds you may want to take an old PC and build a Smoothwall or m0n0wall-based routing powerhouse. 9Mbit is a LOT of bandwidth.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net

Last edited by NateHoy on Wed Aug 01, 2007 8:54 pm; edited 2 times in total
View user's profile Send private message
Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Wed Aug 01, 2007 8:49 pm    Post subject: Reply with quote Back to top

From the looks of your last results, it is safe to say that your T1 line is NOT the issue. Either your linksys router or the Vonage adapter is the cause of the packet loss you were experiencing. Reconnect the Linksys router to the T1 line and run the test again.
View user's profile Send private message
ardent_guy
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 01, 2007
Posts: 11

PostPosted: Wed Aug 01, 2007 10:02 pm    Post subject: Test results with Linksys Router. Reply with quote Back to top

Thanks a lot...these are the results with the Linksys router between the T1 line and the laptops. I spoke to my roomate who installed the router and he said that the data loss was obvious due to 64bit encryption and firewall settings; he says it would compromise the security to reduce the encryption rate to 32bits or lower...

I've always got eally fast internet...it shows as T2 instead....whats the best way to accomodate the Vonage router/reduce data loss and also maintain the same security for the router/network.

Speed test statistics
---------------------
Download speed: 9404704 bps
Upload speed: 9412704 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 32 ms
Average download pause: 3 ms
Minimum round trip time to server: 10 ms
Average round trip time to server: 12 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.3 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 63.0 %
Packet loss: server --> you: 64.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 159
Estimated MOS score: 3.4

Linksys router details:

Model #: WRT54GX2.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New alfredodz2
New Today 1
Yesterday 3
Total 99048

Who Is On Site
Visitors 131
Members 0
Total 131


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 672 Pages In The Last 60 Seconds
The Vonage VoIP Forum