Wireless Internet Cuts Out When on Vonage Call

Posts: 2 · New Forum Member Joined: Oct 20, 2004 Posts: 2

When I talk on my Vonage line, my internet cuts out. I have a AirPort Express wireless router connected to my phone adaptor (the new Linksys one). My computer loses the wireless signal when talking, and regains it when I hang up.

It's rather annoying for my internet to stop when the phone rings. My IM program disconnects, and I have to reconnect when I hang up.

I don't understand what the issue could be. I wouldn't think it's my cordless phone (a new GE 2.4Ghz), but I never know. I would like to be able to surf while talking.

Any ideas?

Posts: 2 · New Forum Member Joined: Nov 30, 2004 Posts: 2

Try a corded phone - I bet the problem goes away.

Wireless network and wireless phone both operate at 2.4GHz. The phone is most likely interfering with the wireless network. A switch to a corded phone for a test can validate this.

-Z

Posts: 2 · New Forum Member Joined: Oct 20, 2004 Posts: 2

That worked! Why did they make wireless networking mess with cordless phones?! Next phone I get I'll get a different frequency band.

Posts: 6 · Posted: Mon Nov 29, 2004 9:45 pm Post subject:

I have a GE 2.4Ghz Wireless phone working with my Vonage Linksys and D-Link Wireless Router. At first there was some interference because I had them located next to each other (about 6 inches apart) but now they are 4 feet apart there is no problem. Both transmitters work at 2.4 Ghz which seems to cause interference when their antennas are too close together.

Posts: 15 · Posted: Tue Nov 30, 2004 6:01 pm Post subject:

This is specifically a problem when the phone base and AP/Router are co-located AND the mobile unit (wireless PC) and handset are also co-located. What happens is that the propagation path between the phone and the base and the PC and the AP/Router are too close.

A good analogy would be tossing two pebbles into a pond at the same spot. You'd have a tough time distinguishing which ripple came from which pebble and the troughs and peaks from each could either combine or cancel. The more you separate the two the less they will combine.

So as far as separating the phone base from the AP/Router, the more the better. Also, if possible, you'll get more benefit if the line between the two is perpendicular to the path to where you frequently use the wireless. If they are far enough apart you should be able to use your laptop and the cell phone at the same time.