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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

Do you have trouble with the simul ring feature?
No, works perfectly
25%
 25%  [ 7 ]
Yes, can't dial home
74%
 74%  [ 20 ]
Yes, different problem
0%
 0%  [ 0 ]
Total Votes : 27

Author Message
wesslvm
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PostPosted: Mon Dec 27, 2004 10:48 pm    Post subject: Reply with quote Back to top

robgscl wrote:

Noone is demanding Vonage implement a change. We're just pointing out a deficiency that they could and should fix. Their competition has.


I had Lingo setup for about two weeks and found the same thing would occur when I tried simultaneous ringing to my cell phone (Verizon) and would call my home number. The call would simultaneous ring as it should, but would immediately activate my cell voice mail. I tried *67 when calling home but it made no difference.

I have not tried this yet with Vonage but I'm sure the same will occur.

My point being, from my experience LINGO has not solved this problem either. In fact, their tech support answer to my request for help was basically, "our service is working as advertised". Sad

Vince
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SuperDave
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PostPosted: Tue Dec 28, 2004 12:05 pm    Post subject: Reply with quote Back to top

I didn't give this any thought until I read this post. I have VZW, and since I'm on a layoff I was just leaving the forward activated to my cell, since most of the time we do go out together. In the instance that my wife stays home and I'm out I cannot call my home and talk to her because of this feature. Also if I were to shut off my cell we wouldn't receive any calls while we we are home. The only way around this is to turn it off.

I'm not complaining about this feature, it is doing what it is told. And my cell phone goes into VM when it calls itself because that is what it is supposed to do. The only issue I see here is that Voange should make this information available on the activation page so that the customer is aware of it. It is better to inform the customer of this conflict, then if something serious occured and as a result a lawsuit developed. In today's litigious society it is always the best policy to CYA.

This is the area I have found Vonage to be seriuosly lacking in, they do not communicate information well. If they were to advise on issues such as this where the person has to go to activate the feature they would save themselves some CS calls and clear the lines for real issues.
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strongj
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PostPosted: Mon Mar 28, 2005 1:23 pm    Post subject: Reply with quote Back to top

wrote:

The call would simultaneous ring as it should, but would immediately activate my cell voice mail. I tried *67 when calling home but it made no difference.

I have not tried this yet with Vonage but I'm sure the same will occur.

Vince


Does the *67 before calling home solve the problem on the Verizon network? I also have this happening when I call home from the cell phone and it goes immediately to cell voice-mail.
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mbhn5204
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Posts: 492
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PostPosted: Mon Mar 28, 2005 1:54 pm    Post subject: Reply with quote Back to top

If I may interrupt this lengthy thread. Has anyone considered that an inability to dial out on a forwarded phone may be normal? The idea of forwarding is to transfer all incoming and outgoing calls to the control of another phone. The forwarded phone will not work because all control has been given over to another phone.

My phone won't work if forwarded, my friends and familys' phones won't work if forwarded. If you want to use a phone that has been forwarded, why did you forward it in the first place? Use the phone that you have transferred control to for your use.

This is normal operation of the forward feature and not a bug in the system. You can't have two phones with two different phone numbers on the same circuit at the same time without contention.

The term simultaneous refers to the ringing of the phones. The forwarded phone will ring at the same time as the phone with forwarded control. That does not imply that the two phones will operate in a simultaneous manner.

Calling to home, the forwarding phone, from the forwarded phone presents a similar problem. You call the forwarding phone that then forwards the phone call back to you, the forwarded phone. At best you will get a busy signal. What you've actually done is call yourself. If you manage to get you're own Verizon Voicemail, that seems perfectly normal to me as you've dialed yourself, received a busy signal, and the cell phone goes to Voicemail. Where is the mystery here? I fail to see any cause for a bug in the call forwarding feature. There is nothing tangible here that presents a bug in the system.

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thraawn
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PostPosted: Mon Mar 28, 2005 3:59 pm    Post subject: Reply with quote Back to top

I had the same problem with SimulRing that you did. Everytime I dialed from my Sprint phone to the Vonage line it would go directly to my Sprint Voicemail.

So I just turned off SimulRing and set the Call Forwarding to 12 seconds instead. It's not exactly what I wanted but in the end I can call home, and still receive calls on my cell phone when I'm not at home.
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robgscl
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Joined: Nov 29, 2004
Posts: 15
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PostPosted: Tue Mar 29, 2005 12:12 am    Post subject: Reply with quote Back to top

mbhn5204 wrote:
If I may interrupt this lengthy thread. Has anyone considered that an inability to dial out on a forwarded phone may be normal? The idea of forwarding is to transfer all incoming and outgoing calls to the control of another phone. The forwarded phone will not work because all control has been given over to another phone.

My phone won't work if forwarded, my friends and familys' phones won't work if forwarded. If you want to use a phone that has been forwarded, why did you forward it in the first place? Use the phone that you have transferred control to for your use.

This is normal operation of the forward feature and not a bug in the system. You can't have two phones with two different phone numbers on the same circuit at the same time without contention.

The term simultaneous refers to the ringing of the phones. The forwarded phone will ring at the same time as the phone with forwarded control. That does not imply that the two phones will operate in a simultaneous manner.

Calling to home, the forwarding phone, from the forwarded phone presents a similar problem. You call the forwarding phone that then forwards the phone call back to you, the forwarded phone. At best you will get a busy signal. What you've actually done is call yourself. If you manage to get you're own Verizon Voicemail, that seems perfectly normal to me as you've dialed yourself, received a busy signal, and the cell phone goes to Voicemail. Where is the mystery here? I fail to see any cause for a bug in the call forwarding feature. There is nothing tangible here that presents a bug in the system.


The rules for POTS systems don't apply here. The simul-ring feature is not the same as forwarding. Under simul-ring a call is placed to two lines at the same time. Whichever line answers first is connected and the other is dropped. This entire feature is handled by software. It would be easy to compare the number of the incoming call to those of the outgoing numbers and not make the connection if they match.

I'm not saying that there is a bug. Just that there is a situation that the programmers didn't anticipate in the first release. Bugs are typically caught in design and QC, but most feature mods are from customer suggestions.
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kenn10
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PostPosted: Tue Mar 29, 2005 8:42 am    Post subject: Reply with quote Back to top

strongj wrote:
wrote:

The call would simultaneous ring as it should, but would immediately activate my cell voice mail. I tried *67 when calling home but it made no difference.

I have not tried this yet with Vonage but I'm sure the same will occur.

Vince


Does the *67 before calling home solve the problem on the Verizon network? I also have this happening when I call home from the cell phone and it goes immediately to cell voice-mail.


The reason you get voice mail when you call your home phone from the cell is that your cell phone is in an active state but not yet answered when you ring your Vonage number. The network sees this not as "busy" (if you were busy, it would send the calls-waiting tone) but as "unavailable." Apparently, the Vonage network uses an either/or algorithm so that if either line is unavailable, the call shoots to voice mail.

The best solution is to set up a ring/no answer forward scenario so it rings a time or two at home before kicking over to the cell phone.

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mbkerk
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PostPosted: Sat Apr 16, 2005 2:15 am    Post subject: Reply with quote Back to top

Some who have posted here do not understand the problem.

I do, and I am glad to see that I am not the only one asking this!

We get spoiled with these features and sometimes expect more than we get!

I would hope that Vonage could write it into their software to have the system look at the number calling, and IF it is the number that "Simulring" is set to, then ignore the Simulring command for that call and ring the Vonage phone only.

I am no programmer, but I would think this could be done somehow. Would it involve both the Vonage server and the my RT31P2? This could make it a little more confusing!

We all understand that this is not a bug, but rather a unanticipated effect that perhaps could be addressed by the Vonage engineers!

I spent 15 minutes on the phone with a Vonage tech support guy (Very nice guy) and I could not make him understand what I was even asking about! Probably was my problem... but read through some of these replys and it becomes evident that not even everyone who has posted here understands what the thread starter was asking about!

BTW... My cell service is Cellular One.

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von2man
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Posts: 26

PostPosted: Mon Apr 18, 2005 4:11 pm    Post subject: Here's a twist.... Reply with quote Back to top

I have Vonage softphone service. I want both my cell phone to ring and my softphone so wherever I happen to be I can get the call. But...I have found out that when I am not connected to Vonage online with softphone....Vonage will only ring my cell phone if I have Network Availability turned on and forwarded to my cell phone. Call-forwarding doesn't seem to work when the softphone isn't logged into Vonage's network.

So the problem I'd like to solve is how to get Vonage to take a voicemail instead of my cell phone when Vonage uses the Network Availability option to call my cell phone. I just don't want to depend on checking messages on both my cell phone and Vonage's service. I'd rather Vonage always take the message even if my cell phone rings (and I did get my cell phone voicemail turned off)..

Confusing stuff....maybe Vonage releases the call once Network Availability service is activated so my cell phone has to take the message. Seems dumb to not let my cell phone take the message but I hate cell phones and only use the pay-as-you-go service which charges me to access my voicemail with the cell phone. And BTW, I found a great cell service called Beyond Wireless. The minutes don't expire...ever...they say. I have no contract, used an old AT&T phone.

Anyone know how to get Vonage to always take a message no matter what?

JJ
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robgscl
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PostPosted: Mon Apr 18, 2005 10:30 pm    Post subject: Re: Here's a twist.... Reply with quote Back to top

Not sure if the softphone works the same way, but for the regular service, there is a feature that always forwards calls if it cannot detect your adapter's SIP connection. This overrides any of the other forwarding features. I'd guess the softphone uses SIP too, so try disabling the network availability number feature.

Rob

von2man wrote:
I have Vonage softphone service. I want both my cell phone to ring and my softphone so wherever I happen to be I can get the call. But...I have found out that when I am not connected to Vonage online with softphone....Vonage will only ring my cell phone if I have Network Availability turned on and forwarded to my cell phone. Call-forwarding doesn't seem to work when the softphone isn't logged into Vonage's network.

So the problem I'd like to solve is how to get Vonage to take a voicemail instead of my cell phone when Vonage uses the Network Availability option to call my cell phone. I just don't want to depend on checking messages on both my cell phone and Vonage's service. I'd rather Vonage always take the message even if my cell phone rings (and I did get my cell phone voicemail turned off)..

Confusing stuff....maybe Vonage releases the call once Network Availability service is activated so my cell phone has to take the message. Seems dumb to not let my cell phone take the message but I hate cell phones and only use the pay-as-you-go service which charges me to access my voicemail with the cell phone. And BTW, I found a great cell service called Beyond Wireless. The minutes don't expire...ever...they say. I have no contract, used an old AT&T phone.

Anyone know how to get Vonage to always take a message no matter what?

JJ
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