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rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Thu Jul 26, 2007 10:52 am    Post subject: Best Email for Billing Disputes Reply with quote Back to top

Just discovered that for months, Vonage has been charging our account upwards of $10-20/month extra for international calls to Madrid +3491 which is supposed to be Free (on unlimited plan).

The Vonage website has a form to request a credit, but there have been dozens of calls-- probably over 100 of them-- and I don't have the time for the foolishness of disputing each and every call, on each and every invoice.

Does anyone have an email address that gets to someone *who can actually do something* about this, without going through the Level I drones who only know how to answer with a canned cut/paste total non-answer, until about the 5th reponse?
 
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nicegurl
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Thu Jul 26, 2007 3:22 pm    Post subject: Reply with quote Back to top

Customer Care Billing Department
Vonage
23 Main Street
Holmdel, New Jersey 07733
-or- billing@vonage.com
thats from terms of service..hopefully they will respond to your mail.

yes madrid is free for unlimited plans but thats if you call a landline number though. there is a charge if you call a mobile number there
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rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Thu Jul 26, 2007 3:25 pm    Post subject: Reply with quote Back to top

Yep... got it, thanks.

Madrid calls were to the +3491 prefix, which are non-cellular and supposed to be free on our plan. We'll see how it goes.
 
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