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drabina
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Joined: Jul 19, 2007
Posts: 3

PostPosted: Thu Jul 19, 2007 2:40 pm    Post subject: Used 11 minutes without making a single phone call. How? Reply with quote Back to top

I just signed up for Vonage 500 monthly minutes plan. My phone adapter did not even shipped yet and my on-line account shows 11 minutes used. What's going on? Is this standard Vonage practice? 11 minutes will not kill me but loosing this amount every two days without making any calls on my 500 minutes / month plan might result in overage charges.

I sent an e-mail to Vonage asking for explanation but I also wanted to ask forum users if they have encountered anything like that.

Thanks.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Jul 19, 2007 3:11 pm    Post subject: Reply with quote Back to top

Where is the 11 minutes listed.

When I look at my online bill it shows free minutes used and free in-network minutes.

I have no idea what they are, and since I am on the unlimited package it isn't a big deal, but I don't dial anyone on the Vonage network.
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Thu Jul 19, 2007 8:04 pm    Post subject: Reply with quote Back to top

I believe free minutes are to toll-free numbers. As for the in-network minutes, do you use Vonage voicemail?

I can't blame the OP for being concerned. It might not matter on the unlimited plan, but if V's accounting system is buggy, some folks nearing the limit of their 500 plan might get billed for something they didn't do.

BTW, I noticed you changed your photo. I always got a chuckle at the old one. Must have been the hat.....
 
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drabina
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PostPosted: Thu Jul 19, 2007 9:51 pm    Post subject: Reply with quote Back to top

The 11 used minutes are listed under "In-Plan Minutes used" in the Billing tab.

I have the voicemail enabled but like I said previously, I do not have any means of calling thru Vonage yet. I do not have the phone adapter. I just signed up two days ago and I am still using my SR adapter/account.

Do the incoming calls count against the 500 minutes?

Thanks.
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roscopco
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Posts: 1326

PostPosted: Fri Jul 20, 2007 1:13 am    Post subject: Reply with quote Back to top

I do use the voice mail system.

Incoming calls don't count against your 500 minutes, but call transfer and call forwarding do.

My old photo was of a tv character here in Canada called Bubbles from the show The Trailer Park Boys.
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rebus
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Location: Tampa Bay

PostPosted: Fri Jul 20, 2007 9:11 pm    Post subject: Reply with quote Back to top

drabina wrote:
The 11 used minutes are listed under "In-Plan Minutes used" in the Billing tab.

Check your call activity log and see what number was called. That should tell you where the 11 minutes went.
 
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rebus
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PostPosted: Fri Jul 20, 2007 9:12 pm    Post subject: Reply with quote Back to top

roscopco wrote:
My old photo was of a tv character here in Canada called Bubbles from the show The Trailer Park Boys.

I laughed under my breath every time I saw it. Quite amusing.
 
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sat Jul 21, 2007 2:13 pm    Post subject: Reply with quote Back to top

drabina wrote:
The 11 used minutes are listed under "In-Plan Minutes used" in the Billing tab.

I have the voicemail enabled but like I said previously, I do not have any means of calling thru Vonage yet. I do not have the phone adapter. I just signed up two days ago and I am still using my SR adapter/account.

Do the incoming calls count against the 500 minutes?

Thanks.

No. Incoming calls are free, as well as calls to toll free numbers and Vonage and your voicemail. Are you using some sort of call forwarding while they port over your number? I believe you would get charged for any calls that are forwarded to a number outside of the Vonage network.
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drabina
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Joined: Jul 19, 2007
Posts: 3

PostPosted: Sat Jul 21, 2007 8:26 pm    Post subject: Reply with quote Back to top

Thank you all for replying. I think it was the forwarding feature that was using my minutes. I have set this feature up for the number I am currently porting to Vonage. Weird thing is that my activity states that I have received the forwarded calls not on the Vonage's virtual number but on the one I still have with SunRocket.

Anyway, I think my activity log shows correct minutes as there were 11 calls forwarded.
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