I had a problem calling an 800 number over the Vonage network yesterday. I could call the same 800 number over a regular telco line. I'm in Michigan. So, I emailed customer care. Here's their response.
-- Dear William,
When a call is completed from your Vonage line, the call is routed to another gateway in another state and then to it's destination. This would make your call to that 800 number seem as if it is outside the calling region. Also since you can have your Cisco ATA in any physical location, it is hard to determine what the actual physical location is. What we would suggest is to request a direct number from the office for that 800. We are sorry for any inconvenience this may have caused you. --
I'm in the DataCommunications business, and I understand 800 number theory. 800 numbers are inbound calls based on regional calling plans. There are instate 800 numbers, bands 1, 2, 3, 4 , and 5 region numbers. Basically bands cover several states up to the entire US market.
My original problem was that I called an InState Michigan 800 number. That means any call from outside of the State of Michigan is not allowed. Therefore, my call could not complete because the Vonage network has routed it nationally. Maybe one in ten attemps might make it, but why bother. If I am making a local InState call, my Vonage calling plan covers it.. So, I can just make it a regular in plan regional Vonage call .....
Hopefully, this can help others understand the technology of Data/Telecommunications.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New SerDahb New Today 15 Yesterday 16 Total 63328 Who Is On Site Visitors 164 Members 0 Total 164
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.38 Seconds and 277 Pages In The Last 60 Seconds The Vonage VoIP Forum
..... 
Members
New 
New Today 15
Yesterday 16
Total 63328
Who Is On Site
Visitors 164
Members 0
Total 164
-0.03