Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Garryfirea Posted:
There are a
sprinkling
singular reasons
why someone may
hand-picked to
clean
...

In The Forum:
Vonage
Topic:
letting malowanie dachu krakow
On Jun 24, 2017 at 23:48:53

Garryfirea Posted:
...
In The Forum:
Vonage
Topic:
take control of czyszczenie dachow slask
On Jun 24, 2017 at 23:47:47

Sobfrody Posted:
The lawsuit says
West’s lawyers
acknowledged the
sampling happened
when they
...

In The Forum:
Vonage
Topic:
Kanye West Joins Huge Sean At Powerhouse 2016, Performs &quo
On Jun 24, 2017 at 11:05:31

RobertBag Posted:
http://www.gagprin
cess.com/this-sass
y-dog-doesnt-waste
-time-this-summer/
...

In The Forum:
Vonage
Topic:
Evolutions Of Famous Actors And Characters
On Jun 24, 2017 at 06:40:00

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Sobfrody Posted:
The fancy footwear
additional a touch
of glamour to the
laid back outfit,
consisting
...

In The Forum:
Hard Wiring - Installation
Topic:
Kylie Jenner Ditches Bra in Oversized T-Shirt Look, Rocks Co
On Jun 24, 2017 at 03:10:25

Sobfrody Posted:
In addition, she
snapped her
outfit, which was
dark, brooding and
plain spooky
...

In The Forum:
Hard Wiring - Installation
Topic:
Kris Jenner Once Referred to as Marcia Clark About Seei
On Jun 23, 2017 at 23:12:38

Sobfrody Posted:
Just weeks after
she was held up at
gunpoint in her
Paris hotel area,
Kim Kardashian
...

In The Forum:
Vonage
Topic:
Every outfit Kylie Jenner wore at New York Fashion Week 2016
On Jun 23, 2017 at 17:49:05

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Mon Jul 23, 2007 12:51 pm    Post subject: Reply with quote Back to top

Do you think your $200 is really going to help a company like Vonage stay afloat?

Multiply that $200 by the monthly churn rate and you tell me.

i think all the legal crap that verizon put them through scared a bunch of Vonage customers into jumping ship. that may have shook them up a bit but if the company were in that much financial trouble as you describe, they'd fold. there would be no end in sight to ever coming out ahead and they're in way to deep to be able to "take the money and run".

That's probably the point of why Verizon did it, and why Sprint is doing it, but in the end, if your front-facing customer service is crap, and you have more outages than other companies, customers will start to raise eyebrows.

you can file a complaint with the BBB or you can take them to small claims court.

The BBB is worthless. Did you know that companies can pay to get themselves listed as a pretty, rosy-colored company. They can even have complaints listed as resolved. Companies are pressured by the BBB to join, because people think the BBB is a customer advocate.

you can also file with your state's attorney general. if enough people that were having these kinds of problems filed these complaints with them, then the state would step in.

This has already been done in many states. Some of the recent rumblings in Congress and the FCC, specifically over 911 compliance, were probably fueled by Vonage's growth/issues.

The bottom line is that until they fix customer service, add features to better align with competitors, and fix the legal issues, they are doomed to a slow death. It may take a few years, but if it doesn't change, it will happen.

Take a peek at what the stock is doing today.

_________________
http://www.thejeffriestube.com
View user's profile Send private message Visit poster's website
sgtp111
New Forum Member
New Forum Member


Joined: Jul 08, 2007
Posts: 9

PostPosted: Mon Jul 23, 2007 3:21 pm    Post subject: Reply with quote Back to top

hwhankins wrote:

They issued a credit to my CLOSED Vonage account when they received the equipment back but can't explain why the $200 they credited me hasn't been credited back to my credit card.


Did they charge you 200$ while disconnection or you have deposited that amount?
View user's profile Send private message
hwhankins
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 10, 2007
Posts: 14

PostPosted: Mon Jul 23, 2007 4:05 pm    Post subject: Reply with quote Back to top

sgtp111 wrote:
Did they charge you 200$ while disconnection or you have deposited that amount?


No, they charged $39.99 when I called to disconnect. The rest was the original activation fees and a WiFi phone that I returned.
View user's profile Send private message
rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Mon Jul 23, 2007 7:50 pm    Post subject: Re: Is Vonage going too? Reply with quote Back to top

danill wrote:
I have Vonage at home and although have never noticed an outage with Vonage.

Probably because Vonage's outages usually happen during the workday.... at least that's been my experience. We have multiple Vonage lines at work, so we notice very quickly when an outage happens.

Because they happen usually in the daytime, I've often wondered if Vonage chooses to deploy new systems, or upgrades, during the workday rather than between midnight and 6:00 a.m. like most other major NSPs. (which is the responsible thing to do)
 
View user's profile Send private message
melodywhr
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 19, 2007
Posts: 18

PostPosted: Mon Jul 23, 2007 8:08 pm    Post subject: Reply with quote Back to top

Vonage deploys website upgrades during the business day. not sure about network.
View user's profile Send private message
rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Jul 24, 2007 3:11 pm    Post subject: Reply with quote Back to top

melodywhr wrote:
Vonage deploys website upgrades during the business day.

Grrr.... that probably explains why the control panel is inaccessible at least once or twice each month. IMO, very irresponsible to do service-disrupting maintenance during peak traffic hours.

If I did (non-emergency) network or server maintenance during the day which knocked any of our services offline, my head would roll.
 
View user's profile Send private message
hwhankins
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 10, 2007
Posts: 14

PostPosted: Tue Jul 24, 2007 3:20 pm    Post subject: Reply with quote Back to top

rebus wrote:
If I did (non-emergency) network or server maintenance during the day which knocked any of our services offline, my head would roll.


You're thinking about companies that care about their customers. Remember, this is Vonage we're talking about. They couldn't care less about their customers.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New lucilefs2
New Today 9
Yesterday 6
Total 100937

Who Is On Site
Visitors 162
Members 0
Total 162


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.64
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 3.61 Seconds and 259 Pages In The Last 60 Seconds
The Vonage VoIP Forum