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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45


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hwhankins
Vonage Forum Associate
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Joined: Jun 10, 2007
Posts: 14

PostPosted: Wed Jul 18, 2007 10:29 am    Post subject: Vonage won't refund money under 30 day guarantee Reply with quote Back to top

If you cancel under the "30 day money back guarantee" Vonage doesn't refund the money to your credit card, they only refund it to your closed account with Vonage. I've contacted Vonage but all I got was vague excuses about it taking 10 business days after they issue the internal credit for them to refund the money. It's been well over that.

With the news about Sun Rocket folding this makes me wonder how close Vonage is to folding also. Legitimate companies in good financial health don't refuse to return money they admit is owed to ex-customers.

When I mentioned my problems getting the money back on a RV related forum others chimed in saying they'd been unable to get their money back under the "guarantee".
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nicegurl
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Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Wed Jul 18, 2007 12:00 pm    Post subject: Reply with quote Back to top

Quote:
If you cancel under the "30 day money back guarantee" Vonage doesn't refund the money to your credit card, they only refund it to your closed account with Vonage


as far as i know the refund will be pushed back to your card 7 to 10 business days after they receive the device back from you.
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hwhankins
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 10, 2007
Posts: 14

PostPosted: Thu Jul 19, 2007 9:53 am    Post subject: Reply with quote Back to top

nicegurl,

They quote 10 business days if you call. At this point it's been 13 business days (17 calendar) since they received the equipment back and issued the credit to my CLOSED Vonage account and they can't explain why it hasn't been refunded to the credit card or when it will. When I contact them they just quote the 10 business day number.

Another indication that it's deliberate fraud is the fact that when you close an account under the 30 day guarantee they charge your credit card another $39.99 "Disconnect Charge".

I think Vonage is so broke that they can't afford to issue the credit card refunds. Legitimate companies refund the charge immediately.

-Hank
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hwhankins
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 10, 2007
Posts: 14

PostPosted: Tue Aug 07, 2007 1:53 pm    Post subject: Reply with quote Back to top

I FINALLY got the money back. It took 35 days after they received the equipment back and issued the internal credit to get the money credited back to my credit card.

I don't think I'd have ever gotten the money back if it hadn't been enough money ($200.00) that I was annoyed enough to keep after them week after week. They count on you giving up since most people are only owed small amounts like $40.00.

In all it took 4 phone calls and 30 emails to get the money they credited my closed Vonage account credited back to my credit card. It wasn't as if they were denying they owed me the money, they just kept claiming their billing computers are so messed up they couldn't return the money.

The last 2 weeks I searched the web for every email address I could find @vonage.com and started sending the refund demands to all of them. I even emailed their reps at two public relations firms that work for Vonage. That may be the only way to get them to do anything.
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packetloss
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Joined: Aug 26, 2006
Posts: 6

PostPosted: Wed Aug 08, 2007 7:14 pm    Post subject: Reply with quote Back to top

You could always call up your credit card company and tell them that they credited your account but haven't posted the refund and dispute the original charge.
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