3 yr old VT1000 repeatedly losing connection

Posts: 2 · New Forum Member Joined: Jul 18, 2007 Posts: 2

Hi all, have lurked on the forum and been a Vonage customer for over 3 years, since May of 2004. I have the original VT1000 telephone adapter and recently have been having trouble with it. It repeatedly loses connection. Usually in this case we still have internet connectivity, so the MTA is still passing thru the connection. When this happens, the LED is doing the "4 blink" sequence. Usually a single reboot of the MTA will fix the problem, but as it is happening with increasing frequency - multiple times per week, sometimes per day - this is not a good solution. THe problem started about 3-4 weeks ago. I have no other problems with the service.

Suggestions? Do we need a new TA?
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1. Piedmont Triad, NC
2. Time Warner Cable, RoadRunner
3. See below
4. RCA DCM 425
5. VT1000
6. Modem---->Vonage Adapter-->Linksys Wireless Router
8. Speed test statistics
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Download speed: 4900168 bps
Upload speed: 367680 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 16 ms
Average download pause: 3 ms
Minimum round trip time to server: 26 ms
Average round trip time to server: 170 ms

Voip test statistics
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Jitter: you --> server: 4.7 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.9

Posts: 3 · Posted: Wed Jul 18, 2007 9:48 am Post subject:

I have the same problem.

I'm with Bell Sympatico here in Ontario.

I've been with Vonage since Oct. 2004.

About 1 month ago, my original VT1002 started losing connection. Rebooting the MTA seems to help... but the connection repeatly starts to go down.

My internet is still ok during this time.

After 1 call to my internet provider and 2nd call to Vonage they agreed to send me a new adapter.

I will let you know once i get the new adapter whether it fixes the problem.

Posts: 2 · New Forum Member Joined: Jul 18, 2007 Posts: 2

Interesting; I wonder if us both experiencing problems starting at the same time is coincidence or not. Was there a firmware update recently? What did you have to say to Vonage to get them to send you a new adapter?

Posts: 1 · New Forum Member Joined: Jul 22, 2007 Posts: 1

I've been having a similar issue since Tuesday night. I thought it was my ISP at first but I bypassed my router for a day, which is the RTP300, and had no problems. With it plugged it I'm losing my internet connection about every 3-4 hours or so.

I was going to upgrade the firmware but of course that function is locked out by Vonage. I haven't had any problems in the past.