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xmeyer
Vonage Forum Associate
Joined: May 31, 2006
Posts: 20
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A month ago I figured out that the complete Comcast bundle would be cheaper than Comcast tv and internet plus Vonage phone. So I set about to switch the phone from Vonage to Comcast. Despite all the horror stories posted here, this went off with out a hitch. The steps:
1. Called Comcast, got a bundle rate (given my specific tv selections) and requested they set up phone. They said they would install 7/16.
2. 7/16 Comcast came in and set me up with a different modem. Tested the phone, it works fine. Actually, the line quality seems a little better. Of course my car seems faster after it's been washed, so I dunno.
3. Called Vonage, worked through the phone tree and sat on hold 15 minutes before getting an "account management rep." After some verification steps, some we-could-do-this-we-could-do-that attempts to get me to change my mind, the rep deactivated my account, said I need not return any hardware, noted I would get no refund for my previous payment for service through 8/2, and said I would get an email confirmation.
4. Email showed up saying my account has been deactivated.
Easy-peasy. |
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