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deschodt
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PostPosted: Mon Jul 16, 2007 10:02 am    Post subject: Any idea why I must reset the router every day ? (FIOS?) Reply with quote Back to top

I've used Vonage for years now, and was generally happy with the service, only needing a new router once under warranty..

Lately though, I need to unplug/replug my router practically daily to get the phone "light" again ! I think it might have to do with FIOS - I can't say for sure but it did not happen that frequently with cable before... In doubt, I bought a newvonage capable router for $30 and swapped, but it did the same thing that very day...

Do you think it could be a setting on the FIOS modem that triggers disconnections like this ? It's not predictable either, sometimes it goes for a 5 days without a glitch !
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Steve48
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PostPosted: Mon Jul 16, 2007 7:35 pm    Post subject: Reply with quote Back to top

It does sound like some kind of issue with your FIOS service. However, are you sure that you're not getting power glitches? An UPS would take care of that.

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emac
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PostPosted: Mon Jul 16, 2007 7:58 pm    Post subject: Reply with quote Back to top

please tell us what you Network setup is and run the Voip test.. Just because you have FIOS does not mean you have can't have issues

Also please tell us if you have an Actiontec MI424WR that Verizon gave you, they can have issues with Voip but i can give you instructions on how to fix the issues ifyou have on of them
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deschodt
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PostPosted: Tue Jul 17, 2007 9:56 pm    Post subject: Reply with quote Back to top

Steve, no power glitches.... The Fios source has its own built in UPS, the Vonage router is on a regular socket but that has not changed, really....

Emac,
My network setup? Fios router in garage, it's indeed the MI424WR - good guess - I'll happily take instructions Wink
Other than that, one ethernet cable from the actiontek to the Vonage router, and for internet, I use those ethernet over power line adapters... That way phone and internet are not both dependant on the power sockets to function, and troubleshooting is easier....
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trekologer
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PostPosted: Wed Jul 18, 2007 9:26 pm    Post subject: Reply with quote Back to top

The Actiontec MI424WR is an interesting device. It has oodles and oodles of features in it that you typically won't find in a soho router of its class. Unfortunetly it doesn't do most those features very well. It also doesn't play very well with Voip, at least not out of the box. The typical symptoms you will experience are loss of dialtone, one way or no way audio, and/or inbound calls going straight to voicemail. The odd part is that you could experience any or all of these or none at all. Good news is that you can configure the router to not get in the way.

First a couple notes on this. The procedure requires firmware version 4.0.16.1.45.120 or higher. Older firmware has a different UI to the pages and this procedure will probably not work. Verizon tech support will need to upgrade the firmware on the router if it is older.

1. Log into the router. The default IP is http://192.168.1.1 . Username is "admin" and password is "password". At the first login, the router usually ask you to change the username and password. If it does (and you do) remember the password and write it down in a safe place!

2. Click "Firewall Settings"

3. Click "Port Triggering"

4. Click "Add" (do not change "Specify Protocol" in the drop down to the left of Add).

5. Type in a Service Name (such as "Vonage").

6. Under Outgoing Trigger Ports, select "New Trigger Ports"

7. For Protocol, select "UDP".

8. For Source Ports and Destination Ports, select "Range" and type in "10000-20000"

9. Click "Apply".

11. Under Incoming Ports to Open select "New Opened Ports".

12. For Protocol, select "UDP".

13. For both Source Ports and Destination Ports choose "Range" and type in "10000-20000".

14. Click "Apply". You will be taken to another page.

15. You will now see the Vonage settings you have created and it should be checked. Click "Apply".


Power cycle the Vonage device. You may need to power cycle the Actiontec router as well. You should now get dial tone and not lose it. Calls should complete with two way audio.
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deschodt
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PostPosted: Thu Jul 19, 2007 6:11 am    Post subject: Reply with quote Back to top

Thank you very much... I will try this tonight, hopefully my firmware is at this level and I can skip the call to the lovely tech support folks Wink

[Edit] It's now been a whole week without interruptions ! Fantastic ! Thanks a lot !!!
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