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jeddaisg Posted:
Hi all We have
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jborn
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Joined: Jul 11, 2007
Posts: 4

PostPosted: Thu Jul 12, 2007 6:48 pm    Post subject: Outbound Call Quality has degraded - Inbound calls fine Reply with quote Back to top

Recently my outbound call quality has gone downhill. It is so bad now I use my cell to make calls and only accept inbound calls which have been unaffected.

Here is a list of information requested to help diagnose my problem (Note I do not believe anything in this setup has changed):

1. Roswell, GA (Has not changed)
2. Charter Cable (Has not changed)
3. Well it is advertised as Charter High Speed 3m Service
4. Motorola Surfboard SB5100 (Has not changed)
5. Vonage adapter Motorola VT1005 (Has not changed)
6. Setup of Network: SB Modem --> Linksys BEFSR41 V2 --> Linksys WRT54G -->Vonage Adapter-->Home phone line --> 2 Cordless phone systems (Has not changed)
7. Calls placed from my location are very choppy on other end. I can hear the person I am calling fine on the other end. Inbound calls sound fine in both directions.
8. Voip Test output:

Speed test statistics
---------------------
Download speed: 1139688 bps
Upload speed: 197856 bps
Quality of service: 54 %
Download test type: socket
Upload test type: socket
Maximum download pause: 235 ms
Average download pause: 24 ms
Minimum round trip time to server: 33 ms
Average round trip time to server: 605 ms

Voip test statistics
--------------------
Jitter: you --> server: 73.1 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.3 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.5

If I forgot anything please let me know
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Steve48
Vonage Forum MVM
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jul 12, 2007 10:02 pm    Post subject: Reply with quote Back to top

Your download pause and round trip times are too high. Let's start troubleshooting by re-running the test and seeing if you get similar results. Then plug your computer directly into the modem and do it again. We want to see if your network equipment is causing this issue.

What frequency are your cordless phones?

_________________
Steve Gray
Orlando, FL
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jborn
New Forum Member
New Forum Member


Joined: Jul 11, 2007
Posts: 4

PostPosted: Wed Jul 25, 2007 9:33 pm    Post subject: Reply with quote Back to top

Rerunning the test gives the following:

Speed test statistics
---------------------
Download speed: 2384024 bps
Upload speed: 192760 bps
Quality of service: 82 %
Download test type: socket
Upload test type: socket
Maximum download pause: 196 ms
Average download pause: 14 ms
Minimum round trip time to server: 149 ms
Average round trip time to server: 572 ms

Voip test statistics
--------------------
Jitter: you --> server: 71.5 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.3 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.6

I'm assuming by directly plugging into my computer you mean have cable modem plugged into VT1005 and from VT1005 plug into my computer? If so here is the result of that speed test:

Speed test statistics
---------------------
Download speed: 2504952 bps
Upload speed: 192976 bps
Quality of service: 84 %
Download test type: socket
Upload test type: socket
Maximum download pause: 144 ms
Average download pause: 12 ms
Minimum round trip time to server: 248 ms
Average round trip time to server: 531 ms

Voip test statistics
--------------------
Jitter: you --> server: 17.0 ms
Jitter: server --> you: 20.7 ms
Packet loss: you --> server: 0.4 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.6

I have 1 900Mhz and 1 2Ghz phone. Both have the same problem.
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Jul 26, 2007 9:49 am    Post subject: Reply with quote Back to top

jborn wrote:
6. Setup of Network: SB Modem --> Linksys BEFSR41 V2 --> Linksys WRT54G -->Vonage Adapter-->Home phone line --> 2 Cordless phone systems (Has not changed)


According to your setup, you have 2 routers before your Vonage adapter. any reason for having so many routers before your Vonage device? It could be part of the problem.

Normally, most users would have either the Vonage device as the main router or one other. Your jitters from you to the server is still very poor and this is probably the reason why others are having difficulty hearing you.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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jborn
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New Forum Member


Joined: Jul 11, 2007
Posts: 4

PostPosted: Thu Jul 26, 2007 11:24 am    Post subject: Reply with quote Back to top

No particular reason for the setup. My home network is big enough that I need both routers to handle all the devices that I hook up. I will however switch the Vonage adapter to be plugged into the first router.

Since I'll have the jitter issue either way what is my next step?
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Jul 26, 2007 11:34 pm    Post subject: Reply with quote Back to top

jborn wrote:
I'm assuming by directly plugging into my computer you mean have cable modem plugged into VT1005 and from VT1005 plug into my computer?

No, Steve48 was trying to tell you to just plug your cable modem into your computer to eliminate all of your network equipment and run the test again. This way, you can see if the problem is with your modem or perhaps the line coming from your cable co. If your results are still bad, most likely it is your modem or line. If the results improve a great deal, the problem is somewhere in your network set up.
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jborn
New Forum Member
New Forum Member


Joined: Jul 11, 2007
Posts: 4

PostPosted: Sun Jul 29, 2007 6:54 pm    Post subject: Reply with quote Back to top

OK, So if I'm reading this right the problem is not in my network setup, which leaves the line coming into the house or the Cable Modem itself.

What are my options at the point? Do I call the cable company and have them check my line? What type of questions should I ask them to make sure they fix the issue?

Should I call Vonage and walk through the issue with them?
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Jul 29, 2007 7:35 pm    Post subject: Reply with quote Back to top

Would you please post the results of the Voip speed test using only the modem plugged directly into your computer without any of your routers including the Vonage router.

If the test results are still poor, then we have eliminated your network as the problem. At this point, you cannot make any definitive conclusions because you have not isolated your network.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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