Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Wickyvum Posted:
blocking viagra
viagra emails
viagra without a
doctor
prescription
ed treatments
...

In The Forum:
Hard Wiring - Installation
Topic:
Set-up tight-fisted generics no medicine
On Dec 05, 2016 at 17:40:46

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jborn
New Forum Member
New Forum Member


Joined: Jul 11, 2007
Posts: 4

PostPosted: Thu Jul 12, 2007 6:48 pm    Post subject: Outbound Call Quality has degraded - Inbound calls fine Reply with quote Back to top

Recently my outbound call quality has gone downhill. It is so bad now I use my cell to make calls and only accept inbound calls which have been unaffected.

Here is a list of information requested to help diagnose my problem (Note I do not believe anything in this setup has changed):

1. Roswell, GA (Has not changed)
2. Charter Cable (Has not changed)
3. Well it is advertised as Charter High Speed 3m Service
4. Motorola Surfboard SB5100 (Has not changed)
5. Vonage adapter Motorola VT1005 (Has not changed)
6. Setup of Network: SB Modem --> Linksys BEFSR41 V2 --> Linksys WRT54G -->Vonage Adapter-->Home phone line --> 2 Cordless phone systems (Has not changed)
7. Calls placed from my location are very choppy on other end. I can hear the person I am calling fine on the other end. Inbound calls sound fine in both directions.
8. Voip Test output:

Speed test statistics
---------------------
Download speed: 1139688 bps
Upload speed: 197856 bps
Quality of service: 54 %
Download test type: socket
Upload test type: socket
Maximum download pause: 235 ms
Average download pause: 24 ms
Minimum round trip time to server: 33 ms
Average round trip time to server: 605 ms

Voip test statistics
--------------------
Jitter: you --> server: 73.1 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.3 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.5

If I forgot anything please let me know
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jul 12, 2007 10:02 pm    Post subject: Reply with quote Back to top

Your download pause and round trip times are too high. Let's start troubleshooting by re-running the test and seeing if you get similar results. Then plug your computer directly into the modem and do it again. We want to see if your network equipment is causing this issue.

What frequency are your cordless phones?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
jborn
New Forum Member
New Forum Member


Joined: Jul 11, 2007
Posts: 4

PostPosted: Wed Jul 25, 2007 9:33 pm    Post subject: Reply with quote Back to top

Rerunning the test gives the following:

Speed test statistics
---------------------
Download speed: 2384024 bps
Upload speed: 192760 bps
Quality of service: 82 %
Download test type: socket
Upload test type: socket
Maximum download pause: 196 ms
Average download pause: 14 ms
Minimum round trip time to server: 149 ms
Average round trip time to server: 572 ms

Voip test statistics
--------------------
Jitter: you --> server: 71.5 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.3 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.6

I'm assuming by directly plugging into my computer you mean have cable modem plugged into VT1005 and from VT1005 plug into my computer? If so here is the result of that speed test:

Speed test statistics
---------------------
Download speed: 2504952 bps
Upload speed: 192976 bps
Quality of service: 84 %
Download test type: socket
Upload test type: socket
Maximum download pause: 144 ms
Average download pause: 12 ms
Minimum round trip time to server: 248 ms
Average round trip time to server: 531 ms

Voip test statistics
--------------------
Jitter: you --> server: 17.0 ms
Jitter: server --> you: 20.7 ms
Packet loss: you --> server: 0.4 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.6

I have 1 900Mhz and 1 2Ghz phone. Both have the same problem.
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Jul 26, 2007 9:49 am    Post subject: Reply with quote Back to top

jborn wrote:
6. Setup of Network: SB Modem --> Linksys BEFSR41 V2 --> Linksys WRT54G -->Vonage Adapter-->Home phone line --> 2 Cordless phone systems (Has not changed)


According to your setup, you have 2 routers before your Vonage adapter. any reason for having so many routers before your Vonage device? It could be part of the problem.

Normally, most users would have either the Vonage device as the main router or one other. Your jitters from you to the server is still very poor and this is probably the reason why others are having difficulty hearing you.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
jborn
New Forum Member
New Forum Member


Joined: Jul 11, 2007
Posts: 4

PostPosted: Thu Jul 26, 2007 11:24 am    Post subject: Reply with quote Back to top

No particular reason for the setup. My home network is big enough that I need both routers to handle all the devices that I hook up. I will however switch the Vonage adapter to be plugged into the first router.

Since I'll have the jitter issue either way what is my next step?
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Jul 26, 2007 11:34 pm    Post subject: Reply with quote Back to top

jborn wrote:
I'm assuming by directly plugging into my computer you mean have cable modem plugged into VT1005 and from VT1005 plug into my computer?

No, Steve48 was trying to tell you to just plug your cable modem into your computer to eliminate all of your network equipment and run the test again. This way, you can see if the problem is with your modem or perhaps the line coming from your cable co. If your results are still bad, most likely it is your modem or line. If the results improve a great deal, the problem is somewhere in your network set up.
View user's profile Send private message
jborn
New Forum Member
New Forum Member


Joined: Jul 11, 2007
Posts: 4

PostPosted: Sun Jul 29, 2007 6:54 pm    Post subject: Reply with quote Back to top

OK, So if I'm reading this right the problem is not in my network setup, which leaves the line coming into the house or the Cable Modem itself.

What are my options at the point? Do I call the cable company and have them check my line? What type of questions should I ask them to make sure they fix the issue?

Should I call Vonage and walk through the issue with them?
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Jul 29, 2007 7:35 pm    Post subject: Reply with quote Back to top

Would you please post the results of the Voip speed test using only the modem plugged directly into your computer without any of your routers including the Vonage router.

If the test results are still poor, then we have eliminated your network as the problem. At this point, you cannot make any definitive conclusions because you have not isolated your network.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New leonaxr3
New Today 1
Yesterday 7
Total 99017

Who Is On Site
Visitors 114
Members 0
Total 114


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.90
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.84 Seconds and 194 Pages In The Last 60 Seconds
The Vonage VoIP Forum