Vonage VTA - No Dial Tone

Posts: 1 · New Forum Member Joined: Jul 12, 2007 Posts: 1

My VTA has suddenly stopped working. The power and internet lights are solid but the "Phone 1" light is blinking twice. There is no dial tone and no error messages when plugged into Line 1 but the normal message when plugged into Line 2.

Logging onto the VTA shows;

Connection Status

Description Type IP Address State Online Disconnect Reason
WAN dhcpc 192.168.1.2 No Server(BackupIP) 0hr 0min 0sec NA

Voice CID Phone Number Provisioning Status
01282505033 441282505033 Provisioned
2 Provisioned

GR909 Test Line 1 Line 2
FEMF Failed Unknown
HAZVOLT Passed Unknown
RENLD Unknown Unknown

There is also a new "System" button since I hard reset the device which I'm sure was not there before.

Has anybody experienced this before? Has my VTA lost it's config file or something?

Posts: 1 · New Forum Member Joined: Jun 10, 2009 Posts: 1

Honestly, my problem is EXACTLY like yours is... I have noticed that my device will not save any of the settings that I give it also. I've gone through 3 routers in the last week trying to fix this problem, Vonage keeps sending me this piece of crap D-Link device which has problems... Vonage knows about these issues and even admitted it to me on the phone, however they just don't care. I'm going to be canceling my Vonage service tomorrow morning because I'm just completely fed up with having nothing but non-stop problems with their service and extremely poor customer service/support...