Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
ljpm
New Forum Member
New Forum Member


Joined: Jul 12, 2007
Posts: 1

PostPosted: Thu Jul 12, 2007 10:57 am    Post subject: No Rebate, No refund, no customer service after you hang up. Reply with quote Back to top

I have been with Vonage for 9 months. When I purchased my phone adapter I was promised a $100 rebate. After numerous emails and phone calls I still haven't received the rebate.

In March of this year there was a number of calls made on my account (500 minutes/month) that I did not make. One of these calls was actually made before a previous call had ended, which, seems to be impossible. I have contacted Vonage again by email, numerous time, as well as by phone, numerous time. I still haven't received a credit for the erroneous billing.

It seems to me that as soon as you hang up the phone with Vonage, your complaint is deposited directly into the trash.

THIS IS WHAT I TELL EVERYONE WHO ASKS ME ABOUT Vonage.

I am currently in the process of filing a suit in small claims court and am looking for assistance from anyone else who may have had similar experiences, preferably with suggestions on how to resolve the problems.
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Jul 12, 2007 4:32 pm    Post subject: Reply with quote Back to top

I never seen the $100.00 rebate offer from Vonage, why were they offering that? You must have purchased your adapter from a retailer and there was a mail in rebate, those things are the ****! Who was supposed to give the $100.00 Vonage or the adapter company?
View user's profile Send private message
emac
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 26, 2006
Posts: 87

PostPosted: Thu Jul 12, 2007 5:29 pm    Post subject: Reply with quote Back to top

Vonage can not do anything about that rebate really....you would have to go to web-rebates.com/vonage and see what the status is i have heard of them taking up to a 10 months or so


If you call in ask to speak to a supervisor in the US if you think that the agent is not helping your satisfaction
View user's profile Send private message
sproc
New Forum Member
New Forum Member


Joined: Feb 04, 2007
Posts: 3

PostPosted: Fri Jul 13, 2007 6:09 pm    Post subject: Reply with quote Back to top

Yes, Vonage offered a $100 rebate with the purchase of a device made by any of several different adapter manufacturers (plus activation) from several retailers. While it was only valid for devices purchased at a retail store, the rebate was offered by Vonage, not any specific retailer or manufacturer.

I know this because I qualified for this rebate, but Vonage did not honor it. The reason they gave is that I have already received a rebate on this account, which is true, but neither rebate said it was not valid in combination with other rebates or offers. In fact, both rebate forms were printed along with my receipt at the cashier at CompUSA. Of course, of the two rebates (one for $100 and one for $40), guess which one they decided to honor and which they decided to decline. If you guessed they accepted the $40 and declined the $100, you'd be correct. And, no, they wouldn't even send a rebate for the $60 difference. "Our system doesn't allow that." How convenient for them.

I will give the retailer a chance to make this right, but I wouldn't expect them to; it wasn't their obligation in the first place. Failing that, I will likely cancel my Vonage service. While this failure to honor their rebate should prevent them from charging me an early cancellation fee, I'm sure they'll do it anyway. I'd rather pay a fee than continue to do business with a company that fails to honor its commitments in this way.

I hope this ends better for you than it probably will for me.


Last edited by sproc on Fri Jul 13, 2007 6:13 pm; edited 1 time in total
View user's profile Send private message
sproc
New Forum Member
New Forum Member


Joined: Feb 04, 2007
Posts: 3

PostPosted: Fri Jul 13, 2007 6:11 pm    Post subject: Reply with quote Back to top

Here's the announcement here on Vonage-Forum regarding that $100 rebate: http://www.vonage-forum.com/article2452.html
View user's profile Send private message
loggerbomb
New Forum Member
New Forum Member


Joined: Jul 20, 2007
Posts: 4

PostPosted: Fri Jul 20, 2007 2:39 pm    Post subject: Reply with quote Back to top

It has been my experience that you need to bug these people about the 100 dollar rebate.

I got mine last year in September from Future Shop. I signed up right away and waited the 3 months or so they said to wait to verify that I was an actual Vonage subscriber - yadda yadda. So after this time I called up Vonage and they tried giving me the line that I had to go to Future Shop. So I did that and they told me that no, I had to talk to Vonage. Well I called Vonage up again and they tried telling me again that no, I had to talk to Future Shop but after I told them I already had and they said it was a Vonage deal they said they would look into it. I think they gave me some kind of ticket or some email to email if I didn't get a reply. Well after a while and a couple more phone calls asking about the status of my refund, I finally got a refund mailed to me on January 29, 2007!
View user's profile Send private message
IceCold
New Forum Member
New Forum Member


Joined: Nov 06, 2006
Posts: 3

PostPosted: Fri Aug 03, 2007 10:22 pm    Post subject: Reply with quote Back to top

I had the same problem with Vonage Canada and the rebate. I called and bugged the SH*T out of them. The rebate form said 6-8 weeks for your rebate cheque. At 8 weeks on the money I called and the woman, who had a very hard time speaking English, told me they had changed the terms to 8-12 weeks. I asked how they can do that and she hung up on me.

I then called again at 12 weeks on the money and asked again where my refund was. The agent then spewed some BS about how I had 1 month free when I signed up and a 30 day money back guarantee so it was 12 weeks from 60 days after my service began. Luckily this time I was thinking and recorded the call. In Canada you are allow to record a consumer call as long as one party knows (which I did). After much agruing the call was ended again.

So at 12 weeks plus 60 days, I called again. The woman starting telling me another reason why they haven't sent it and I made her listen to the last agent's lies. She immediately connected me with a supervisor and 4 days later I had my refund cheque.

So my suggestion to everyone... Record you calls and make them live up to them. They can't agrue with another agent's voice.

IceCold
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.11
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.25 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum