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eyendall
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Joined: Jan 28, 2005
Posts: 24

PostPosted: Wed Jul 11, 2007 4:13 pm    Post subject: Two Adapters, One Account Reply with quote Back to top

I have a Vonage account. I want to have a second telephone adapter to take with me when travelling using the same Vonage account and telephone number. Can I do this?

Related question; I want to set up in Egypt. Would it be best to buy a Vonage adapter in the UK (220v)? Would this adapter work with a US/Canada-based account?

Thanks.
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roscopco
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PostPosted: Wed Jul 11, 2007 5:32 pm    Post subject: Reply with quote Back to top

You can only use one adapter per account, so if there is no need for the adapter at home you might as well take that with you. You can buy a converter at Radio Shack and other places to convert the power to 220. The plug for the U.K is probably different than the one for Egypt.
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emac
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Joined: Oct 26, 2006
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PostPosted: Wed Jul 11, 2007 6:59 pm    Post subject: Reply with quote Back to top

a couple of things that may need to be clarified:

1 You can have more than one Vonage device on your account but only one will work at a time if you only have one phone number. Many people do this so that they can just carry a Vphone or a phone adapter rather than one of the Vonage router/ata

2. You can not use a device bought in another country on a US account (this includes one bought in Canada). This has nothing to do with the voltage issue it is due to a system restriction that is built in to the Vonage network.

3. If you get another device and do not want to add a line to your acct i would get one at a retail store and add it to your account on the Vonage website. Then in your web account there is a move a line section that allows you to move your phone number between the devices at your leisure and you do not have to call Vonage to move the device. Just one note that moving the number between device takes up to 30 minutes to update in the Vonage Network
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roscopco
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PostPosted: Wed Jul 11, 2007 7:49 pm    Post subject: Reply with quote Back to top

Sorry, I meant you can only use on adapter at a time.
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eyendall
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PostPosted: Thu Jul 12, 2007 9:17 am    Post subject: Reply with quote Back to top

Thanks guys, that clarifies things. The reason I want to try a second adapter is because of my home security alarm. I wont be at home to use that telephone but it must be active for the alarm. I could handle brief outages while I used the other adapter in Egypt (assuming it will work there).
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Jul 12, 2007 3:46 pm    Post subject: Reply with quote Back to top

I think you have to transfer the line back and forth between devices on the Vonage web site. So it's not quite as easy as picking up a line on one device and simply using it, then when you hang up the line goes back to the other device. But it's not THAT bad. Smile

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My Vonage Self-Help Guides: http://vonage.nmhoy.net
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roscopco
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PostPosted: Thu Jul 12, 2007 4:27 pm    Post subject: Reply with quote Back to top

That is correct you can only have one adapter active at a time. I have 2 adapters here, just in case one goes bad.
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