Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
Author Message
mxdshf
New Forum Member
New Forum Member


Joined: Sep 23, 2006
Posts: 6

PostPosted: Tue Jul 10, 2007 11:15 am    Post subject: Leaving voyage because of unfairness Reply with quote Back to top

I am leaving Vonage on September 2007, because of unfairness to some callers. I normally call Switzerland & Holland and these two countries are not included in the free International destinations £7.99 package.

I will only stay if they include the above two countries in the free list.

Vonage .. Good bye..
max
View user's profile Send private message
stardust
Vonage Forum Senior
Vonage Forum Senior


Joined: May 30, 2006
Posts: 143

PostPosted: Wed Jul 11, 2007 2:24 am    Post subject: Reply with quote Back to top

unfairness to some callers? if Vonage could include all european countries on the world plans just to be "fair" for all the customers, then there isnt going to be any business left for Vonage. leave if you think the plan is not working out for you, and find better deal, but never say you are leaving because of unfairness just because these 2 countries aren't included.

peace. Razz
View user's profile Send private message
mxdshf
New Forum Member
New Forum Member


Joined: Sep 23, 2006
Posts: 6

PostPosted: Thu Jul 12, 2007 7:37 am    Post subject: Reply with quote Back to top

Sorry Stardust

I do not agree with you. Vonage is unfair to me and some may be other customers.

Voipbuster and some others VOIPs all include all EU countries as free in their package.

If you work for Vonage, could you please explain as to why these two countries are not included the list?

max
View user's profile Send private message
stardust
Vonage Forum Senior
Vonage Forum Senior


Joined: May 30, 2006
Posts: 143

PostPosted: Thu Jul 12, 2007 7:45 am    Post subject: Reply with quote Back to top

what would make you think i work for Vonage? not because i talk for Vonage doesnt mean i work for them.
View user's profile Send private message
journy
New Forum Member
New Forum Member


Joined: Jul 11, 2007
Posts: 3

PostPosted: Thu Jul 12, 2007 8:07 am    Post subject: Reply with quote Back to top

I certainly don't work for them but have to also agree with Stardust. I can see that it must be frustrating from your point of view but I think it is more of a "shame" that they do not offer it but not "unfair".

How is it "unfair" for them not to include it, every company has differences, this is vonages business strategy. It is like saying "I think it is unfair that Burgerking don't offer Strawberry Milkshake but McDonalds do"?? If you want the Strawberry Milkshake then as a person you have the freedom to go grab one from McDonalds.

I think with so many things I have, if only they had 'this or that' it would be great. But I never think of it as unfair, I could say that when I first signed up to Vonage French calls were not free - was that unfair? No just that they couldn't offer it at that stage.
View user's profile Send private message
michael100
New Forum Member
New Forum Member


Joined: Jun 17, 2007
Posts: 2

PostPosted: Sat Jul 21, 2007 2:50 am    Post subject: Reply with quote Back to top

I also think the above posters are correct about Vonage. They are not unfair in the slightest in this situation, they simply just do not meet the needs of that individual. There are many analogies we could draw up referring to the unfairness but most people will see that companies cannot keep everyone happy all of the time, they would not be in business if they did so. So to call them "unfair" is I think unfair on your part, they never claimed to do what you want, they never suggested they would do what you want and further to it, if you read the details of their service, you would know they didn't reach the countries in question. I hope you see that you are the one that is unfair. Hope you find a telecom thats fairer, i.e. free calls free line rental and they pay you to call your friends. Oh some people.
View user's profile Send private message
rtaylor
New Forum Member
New Forum Member


Joined: Nov 03, 2005
Posts: 6

PostPosted: Tue Jul 24, 2007 3:12 am    Post subject: Reply with quote Back to top

Whilst I would agree that on the face of it Vonage are not being unfair, I do wonder whether people calling countries that aren't free are subsidizing the free ones. For example, it now costs 5p/minute to call Switzerland. When I signed up in Nov 2005 it was 3p/minute, and even that is more than the 2p/minute it costs on, e.g., TalkTalk (and has done for years).
View user's profile Send private message
howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Tue Jul 24, 2007 9:00 am    Post subject: Reply with quote Back to top

It is more likely that Vonage just does not have good terminating rates in some countries. I expect that they get better rates based on how much traffic they send and for places that have lower traffic, the rates are higher. For other Voip providers, who have more business to those places, the rates are probably lower.

Also - these posts refer to "free" calls to certain countries. They are not "free". They are just "included" in the base price. If Vonage gets low enough rates, then it makes sense for their business to simplify things and include the cheap countries. If their rates are higher, they probably can't afford to do that.

So long as they tell you the cost before you call, it seems fair - even if not optimum for a particular caller.
View user's profile Send private message
araknight
New Forum Member
New Forum Member


Joined: Aug 10, 2007
Posts: 2

PostPosted: Fri Aug 10, 2007 8:53 am    Post subject: leaving because of unfairness? Reply with quote Back to top

Vonage is in the process of upgrading its system of offering lesser international rates to other EU countries.

how long have you been with Vonage? have you considerd of the disconnection charges that you will have to shoulder if you cancel the service?

patience is still a virtue. don't you think you should wait a little bit more or give their 800 number a call for updates?

Smile
View user's profile Send private message
mxdshf
New Forum Member
New Forum Member


Joined: Sep 23, 2006
Posts: 6

PostPosted: Sat Oct 06, 2007 6:52 am    Post subject: Reply with quote Back to top

Contacted Vonage and everything is sorted out. Initially signed 1 year contract in August 07 plan 2 for £75/Year, which did not include Switzerland & Holland at that time. Then I recently saw £7.99 V-Plan 2 on their website and contacted Vonage again to change my plan to V-Plan 2 which includes Switzerland & Holland for free. The customer service person was very helpful and changed my plan without any extra charges. So I am only paying £6.25/month and I am happy again.

Thanks Vonage
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Aasingox
New Today 1
Yesterday 9
Total 99036

Who Is On Site
Visitors 94
Members 1
Total 95


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.68 Seconds and 450 Pages In The Last 60 Seconds
The Vonage VoIP Forum