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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
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Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
...

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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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Hard Wiring - Installation
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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a W52p with two
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...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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should offer
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On Jul 17, 2016 at 23:42:46


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oldguy
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Joined: Jul 20, 2006
Posts: 66

PostPosted: Tue Jul 10, 2007 7:44 am    Post subject: Anyone speak English? Reply with quote Back to top

I had to reset my Vonage router to factory defaults the other day so I lost all changes that Vonage has made to it remotely.

I have spent 3 days calling support to have them restore the settings (which I have done before).

Problem is: I can't understand anyone I talk to and they can't understand me either.

Anyone know the New Jersey support number?
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stardust
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Posts: 143

PostPosted: Tue Jul 10, 2007 8:22 am    Post subject: Reply with quote Back to top

restore your settings? there is no possible way for them to restore your settings; only you can do that and that could be the reason why they can't understand you
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Steve48
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PostPosted: Tue Jul 10, 2007 6:44 pm    Post subject: Reply with quote Back to top

I don't believe that doing a reset changes the firmware updates that Vonage has sent. It only resets the user settings to the factory defaults.

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oldguy
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PostPosted: Tue Jul 10, 2007 7:56 pm    Post subject: Reply with quote Back to top

stardust wrote:
restore your settings? there is no possible way for them to restore your settings; only you can do that and that could be the reason why they can't understand you

Wrong.
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oldguy
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PostPosted: Tue Jul 10, 2007 7:59 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
I don't believe that doing a reset changes the firmware updates that Vonage has sent. It only resets the user settings to the factory defaults.


Twice I have had to call them after resetting theMotorola 2442 to factory defaults and they restored their changes.

Must have, It works now.
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xcrunxc
Vonage Forum Evangelist
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Wed Jul 11, 2007 12:13 am    Post subject: Reply with quote Back to top

oldguy wrote:

Wrong.


Wrong.

Let me elaborate on what stardust posted earlier, since you don't seem to believe this.

1. Resetting a VT2442 most definitely does not do anything to the firmware version that is currently on the router. I have a VT2442 sitting in-front of me right now that I have used for quite some time and factory resets do not touch the firmware version, they simply reset the USER CONFIGURABLE settings in the VT2442. If you want proof log into the VT2442 and look at the version number, do a factory reset and look at the version number, it will be the same.

2. Remote administration is disabled in the VT2442 by default, and since you told us that you reset the device we can surmise that remote admin is disabled. The only way for Vonage to remotely get into your device would be if one of them had you log into the VT2442 from the LAN side and set up remote admin for them. This is also contingent upon your VT2442 being directly connected to your ISP's modem and not natted or there would be other steps needed to configure remote admin(port forwarding, firewall, etc).

3. You don't provide enough info for us to determine what the problem might actually be, but "restored their changes" is impossible based on the limitations of the internet and the VT2442. Unless you have a magic VT2442 they are not making any changes to your device, and most likely what ever else they have you do on the phone with them is what resolves the issue. The most likely cause of Vonage not working is your VT2442 not being able to connect to their servers due to your internet being down or not configured correctly(most likely here). If your device cannot even connect to the internet, then how is Vonage going to make changes to it?

4. Finally, any settings they would make on the server side would not take effect until your device was communicating with their tftp server. These settings are on Vonage's server and not on your device so you can factory reset all you like without changing a single thing in these settings. So, if they were working before your factory reset, they are not the problem now.

You can really believe whatever you want, but what you are claiming is physically impossible. So, if they really told you this then Vonage is lying to you just to get you off the phone, since it seems like you wouldn't take anything but this for an answer this is pretty likely.
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