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mindtakerr
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Joined: Jul 07, 2007
Posts: 3

PostPosted: Fri Jul 06, 2007 11:24 pm    Post subject: d-link router dropping internet connection during calls Reply with quote Back to top

Hello all, I will begin by posting the answers to the questions asked in the sticky:

1. Your location: Durham, NC

2. Your ISP name and type (cable, DSL, wireless etc): Road Runner Cable

3. Upload and download speeds: Download: 5 mbps, Up: 365kbps

4. Modem make and model: Motorola Surfboard SB5101

5. Type of Vonage adapter used: D-Dlink VTA

6. Setup of Network: Modem -> D-Link WBR-1310 Wireless Router -> 2 computers and the Vonage Device

7. Issue you are experiencing: My router is dropping the internet connection during calls so my calls drop. If I plug my Vonage device directly into my cable modem, I can use it just fine. I have been on the line several times with Vonage and D-Link tech support, and D-Link says it is because I have not opened all the necessary ports. I have looked at the Vonage website and opened the ports, but still, no luck.

8. *** Voip Test Results ***
Speed test statistics
---------------------
Download speed: 4856224 bps
Upload speed: 365200 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 104 ms
Average download pause: 3 ms
Minimum round trip time to server: 24 ms
Average round trip time to server: 36 ms

Voip test statistics
--------------------
Jitter: you --> server: 15.7 ms
Jitter: server --> you: 15.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.8

EDIT: Oh, I should add that I just moved and I never had any problems with this before the move. I didn't even have to forward any ports before. I have the same ISP, the same router, the same Vonage device, and the same phone.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Sat Jul 07, 2007 7:37 am    Post subject: Reply with quote Back to top

Do you have MAC Address Cloning turned on in the Vonage VTA? That's the most common cause of this type of issue - if the VTA has the same MAC address as anything else in the network, it's going to cause a lot of confusion in your network.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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mindtakerr
New Forum Member
New Forum Member


Joined: Jul 07, 2007
Posts: 3

PostPosted: Sat Jul 07, 2007 9:07 am    Post subject: Reply with quote Back to top

NateHoy wrote:
Do you have MAC Address Cloning turned on in the Vonage VTA? That's the most common cause of this type of issue - if the VTA has the same MAC address as anything else in the network, it's going to cause a lot of confusion in your network.


No, none of the devices on my network have the same MAC Address. I am using Network Magic and it says they are all different. Although, when I got here, I did have to click a Clone MAC Address button on my router's webpage to get my connection to work at all.

Any other info that could help?
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Sat Jul 07, 2007 11:14 am    Post subject: Reply with quote Back to top

The only other thing I can think of is some sort of issue with the router, but if it worked where you were before, I can't see how that could be a factor.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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mindtakerr
New Forum Member
New Forum Member


Joined: Jul 07, 2007
Posts: 3

PostPosted: Sat Jul 07, 2007 6:17 pm    Post subject: Reply with quote Back to top

Well, I just decided to bite the bullet and buy a new router. D-Links are pretty terrible anyway, and they would not tell me what I could do to fix it.

I bought a Linksys WRT54G and it works fine now, even without any port forwarding. I just wish I hadn't thrown my money away on that D-Link router.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Sat Jul 07, 2007 8:09 pm    Post subject: Reply with quote Back to top

D-Link is one of the brands I've developed a lot of distaste for over the years, but I try to restrain my opinions of them on the boards, since a lot of people do actually use them and they seem to work. I suppose duct tape can even hold ducts in place occasionally, too.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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