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seattleusa
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PostPosted: Fri Jul 06, 2007 5:45 am    Post subject: V-Phone MAC Address Lost Reply with quote Back to top

I have the V-phone using a Vista laptop. I registered the V-phone MAC address with Vonage and used it a few times. I then bought a Vista computer, but I was able to do the "workaround" posted here. It worked well, but then when I logged in yesterday the Vonage screen said the V-phone is unregistered and I need to input the MAC address. I am overseas and don't have the paperwork that came with the V-phone. The MAC address doesn't show up anywhere on my computer or on the USB memory on the V-Phone device.

Because the V-phone is my only way of calling customer service I can only send out emails. I sent a couple emails (granted the first was only yesterday) but haven't heard back.

Does anyone know whether Vonage will have a record of the MAC address that was initially inputted? Anyone know how I can get them to respond by email? Thanks for any help you can provide.
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seattleusa
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PostPosted: Wed Jul 11, 2007 9:03 am    Post subject: Had to cancel service Reply with quote Back to top

Just a follow-up on my lost MAC address story. Terrible Vonage support continued. I couldn't call up because they had done a good job of making that impossible so I had to use email. They would respond with some cut and paste generic response after two, three or four days. I finally found www.mobivox.com and tried them out. At least I can get through on them from overseas. Lots of local country connections. I told Vonage to cancel my account and they told me I had to call their 800 number!!!! They had already asked me everything down to my blood type to get email support so they knew it was me. Needless to say I will just contest this on my next credit card statement and be done with this company forever. Good riddance. Jez what a relief.
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an_il1000
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PostPosted: Thu Sep 27, 2007 6:17 pm    Post subject: Reg:Vphone MAC Reply with quote Back to top

hi,
as i understand you are not able to see the mac of vphone on windows vista. i have a suggestion it may help.
Connect the v phone to a windows xp system if can find one may in an internet parlor or in a library and go to "my computer" on the desktop where you can see a V icon. just below this icon it will display the mac.It's a 12 digit alphanumeric number(it consist of numbers 0 to 9 and alphabets A to E).
Give it a try may be you can get an access to windows Xp system from your neighbor or your friend.
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