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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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jeffkyle
New Forum Member
New Forum Member


Joined: Jul 04, 2007
Posts: 2

PostPosted: Wed Jul 04, 2007 9:41 pm    Post subject: Charged International rates for local calls Reply with quote Back to top

For 2 months I have been charged international rates when transferring call from my Vonage number to my cell phone. Both are in area code 904. Problem is that if I had dialed 01904... I would have dialed a number in Turkey... and the number with my cell phone number apparently exists in Turkey. They say they have verified that. 1st put in a Customer Service request (online), got a response that I did make international calls.. if I disagree call Customer Service... Called... Have spent several HOURS on the phone with 4 levels of tech support.. they agree that I did not make the International calls. Then they say I need to go on line and put in a Service Request... with ticket number... Did that... They responded that their research shows there is such a number in Turkey... I told them to dial my cell phone number... in Florida and I would answer... They do.. and say it is being forwarded to higher level.. Got email back that they have found the problem.. it was a programming problem and it had been fixed.. I responded what about the $40 credit for charges... Oh now I need to input a credit request for the erronous charges...

This is ridiculas. Been a Vonage customer for 4 years... but calling getting prices with my cable company getting ready to drop this outfit. They have no customer service, and after you get someone on the phone they have no authority to do anything.

If you are thinking about signing up for Vonage DON'T....
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Wed Jul 04, 2007 10:16 pm    Post subject: Reply with quote Back to top

I've experienced this exact same issue before when transferring a local call within my local area code and then being charged an international rate. The issue was readily cleared up by contacting Vonage billing and they promptly credited my account for the erroneous international billing charge.
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jimz
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 04, 2007
Posts: 10

PostPosted: Thu Jul 05, 2007 12:31 am    Post subject: Reply with quote Back to top

If your calling the tech support team, they are for that service and if your talking about billing, its another thing. they can't process that, you need to be tranferred to another department. The department who have the authority Wink
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Thu Jul 05, 2007 5:06 am    Post subject: Reply with quote Back to top

I had a problem like this when I first got Vonage, I called tech support and they did something at their end and then I was transferred to billing and the charge was removed, mind you it was only something like 14 cents.
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