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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26


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jshorr
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Joined: Jul 04, 2007
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PostPosted: Wed Jul 04, 2007 10:22 am    Post subject: Unable to get Motorola VT2542 for existing account ?!?!? Reply with quote Back to top

So, I just got off the phone with Vonage Customer care. I have an RT31P2 device that's going flaky, it freezes, DHCP stops working, etc. I want to upgrade to the new Motorola wireless adapter for my existing account. I am willing to pay full retail price and I understand I wouldn't be eligible for a rebate. Should be no problem right? Wrong. According to the CSR, Vonage won't ship me the device without activating a new line on it. I would be responsible for an activation charge and then a deactivation charge in order to port my other line over and cancel the new one. My only option is to buy it in a retail store, but as far as I can tell the device isn't in stores yet. My request to speak to a supervisor was refused.

I've been a Vonage customer for several years but this is ridiculous and may be the end. I'm not going to wait around for the device to show up in stores while my current router dies. If I can't get my hands on it I'm going to switch to my cable companies voice service.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Wed Jul 04, 2007 10:51 am    Post subject: Reply with quote Back to top

Just one more stupid policy that alienates longtime, loyal customers. I've had my cable company's service for about a year now and not one outage, clear call quality, good-enough features, and pricing around $40. I'm willing to pay extra for some quality customer service. You have to decide what you'd rather want. Cheap service and no customer service, or a little more expensive service with great customer service.

For all those wondering about canceling, yes, it's a pain in the rear. I did it from work in my office, and put it on speakerphone, went and took a pee, had a smoke outside, bought a soda, and talked to a buddy, and when I got back in 30 minutes, still waited 15 more.

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jshorr
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New Forum Member


Joined: Jul 04, 2007
Posts: 3

PostPosted: Wed Jul 04, 2007 9:55 pm    Post subject: Reply with quote Back to top

Thank you for your reply. I'm currently looking into Optimum Voice as an alternative to Vonage. It's a shame that Vonage doesn't want to take my money, sell me the device I want and keep me as a customer.
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orient_guy
Vonage Forum Junior
Vonage Forum Junior


Joined: May 27, 2007
Posts: 35

PostPosted: Thu Jul 05, 2007 12:59 am    Post subject: Reply with quote Back to top

customer care does not have the necessary tools/authority to send you a new device. you should have tried reaching tech support. they can replace your device. your existing device will be assumed to be defective and they will issue a replacement order. they will always say that it is easier to get a new device from retail but insist on getting one from them. it's possible.
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jshorr
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Joined: Jul 04, 2007
Posts: 3

PostPosted: Thu Jul 05, 2007 5:34 am    Post subject: Reply with quote Back to top

orient_guy wrote:
customer care does not have the necessary tools/authority to send you a new device. you should have tried reaching tech support. they can replace your device. your existing device will be assumed to be defective and they will issue a replacement order. they will always say that it is easier to get a new device from retail but insist on getting one from them. it's possible.


They will replace an out of warranty device?
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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