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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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jshorr
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PostPosted: Wed Jul 04, 2007 10:22 am    Post subject: Unable to get Motorola VT2542 for existing account ?!?!? Reply with quote Back to top

So, I just got off the phone with Vonage Customer care. I have an RT31P2 device that's going flaky, it freezes, DHCP stops working, etc. I want to upgrade to the new Motorola wireless adapter for my existing account. I am willing to pay full retail price and I understand I wouldn't be eligible for a rebate. Should be no problem right? Wrong. According to the CSR, Vonage won't ship me the device without activating a new line on it. I would be responsible for an activation charge and then a deactivation charge in order to port my other line over and cancel the new one. My only option is to buy it in a retail store, but as far as I can tell the device isn't in stores yet. My request to speak to a supervisor was refused.

I've been a Vonage customer for several years but this is ridiculous and may be the end. I'm not going to wait around for the device to show up in stores while my current router dies. If I can't get my hands on it I'm going to switch to my cable companies voice service.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Wed Jul 04, 2007 10:51 am    Post subject: Reply with quote Back to top

Just one more stupid policy that alienates longtime, loyal customers. I've had my cable company's service for about a year now and not one outage, clear call quality, good-enough features, and pricing around $40. I'm willing to pay extra for some quality customer service. You have to decide what you'd rather want. Cheap service and no customer service, or a little more expensive service with great customer service.

For all those wondering about canceling, yes, it's a pain in the rear. I did it from work in my office, and put it on speakerphone, went and took a pee, had a smoke outside, bought a soda, and talked to a buddy, and when I got back in 30 minutes, still waited 15 more.

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jshorr
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New Forum Member


Joined: Jul 04, 2007
Posts: 3

PostPosted: Wed Jul 04, 2007 9:55 pm    Post subject: Reply with quote Back to top

Thank you for your reply. I'm currently looking into Optimum Voice as an alternative to Vonage. It's a shame that Vonage doesn't want to take my money, sell me the device I want and keep me as a customer.
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orient_guy
Vonage Forum Junior
Vonage Forum Junior


Joined: May 27, 2007
Posts: 35

PostPosted: Thu Jul 05, 2007 12:59 am    Post subject: Reply with quote Back to top

customer care does not have the necessary tools/authority to send you a new device. you should have tried reaching tech support. they can replace your device. your existing device will be assumed to be defective and they will issue a replacement order. they will always say that it is easier to get a new device from retail but insist on getting one from them. it's possible.
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jshorr
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Joined: Jul 04, 2007
Posts: 3

PostPosted: Thu Jul 05, 2007 5:34 am    Post subject: Reply with quote Back to top

orient_guy wrote:
customer care does not have the necessary tools/authority to send you a new device. you should have tried reaching tech support. they can replace your device. your existing device will be assumed to be defective and they will issue a replacement order. they will always say that it is easier to get a new device from retail but insist on getting one from them. it's possible.


They will replace an out of warranty device?
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