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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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angryguy
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PostPosted: Tue Jul 03, 2007 8:51 am    Post subject: local toll-free number problem won't work Reply with quote Back to top

From reading these forums, it looks like this has been a problem for years.
You can't dial local 1-800 or toll-free numbers from a Vonage phone.
Good luck finding this information anywhere, or a solution to the problem.
I spoke to a support rep (couldn't understand his name or half of what he said) and was promised this problem would be corrected in a month.
That's what a rep said in a Jan 05, 2005 post. http://www.vonage-forum.com/ftopic2265.html
Sounds like the run-around to me. No chance fixing this one.
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PhotoJim
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Joined: Mar 04, 2005
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Location: Regina, SK, Canada

PostPosted: Tue Jul 03, 2007 11:29 am    Post subject: Reply with quote Back to top

310 numbers (as in 310-xxxx not the Los Angeles area code, which works fine) seem to be problematic. Canada-only toll-free numbers are a problem too because Vonage calls appear to be from the US, even for Canadian subscribers.

Vonage has been doing exception routing if you request them to do so. They did this for a couple of numbers I couldn't call.

It's possible that if the 800 number you're calling doesn't permit calls from New Jersey, where ANI (Automatic Number Identification) seems to identify all Vonage calls as being from, you could have the same problem as Canadians do. It should also be correctible.

Ideally Vonage would correct ANI for its subscribers to show their Vonage number (normal call display works fine obviously), but it's probably very untrivial to correct.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Tue Jul 03, 2007 3:23 pm    Post subject: Reply with quote Back to top

I guess it all depends on the toll free number you are calling some work and some don't especially here in Canada.

What I have to do sometimes is call Vonage and ask for non toll free number and they usually find one for me. I get the same problem when I try it with Skype, some work some don't.
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strongj
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Joined: Jan 18, 2005
Posts: 67
Location: San Diego, CA

PostPosted: Tue Jul 03, 2007 5:04 pm    Post subject: Reply with quote Back to top

I had that problem with calling Kaiser in Southern California on a local 800 number. It wasn't easy, but we did convince Kaiser to give us a local phone number to dial that wasn't toll-free that connected into the same 800 switchboard.
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racerboy69
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Joined: Jan 03, 2007
Posts: 18

PostPosted: Tue Jul 03, 2007 9:17 pm    Post subject: Reply with quote Back to top

The toll free number that you are trying to dial is a regional toll free number and not a national number. Companies who use regional toll free numbers are paying the toll charges for this call and may restrict calls from outside of a specific region.

Since calls are routed via the Internet all calls placed from Vonage customers originate from our outbound toll free gateway in NY. Due to this fact, the number that the customer is calling from may be recognized as a long distance number and the call may not be completed.

Here is one solution - call Ameritech Resporg line for toll free lookup: 800-337-4194. It isautomated system that will tell you the name and contact number of the responsible party for that toll free number. You can then call the responsible party and ask them if there are any regional restrictions on the toll free number.
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