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Sobfrody Posted:
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Hello, I think
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it with the Expert
they can surely
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The fancy footwear
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laid back outfit,
consisting
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In addition, she
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Kris Jenner Once Referred to as Marcia Clark About Seei
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Haniltery Posted:
For wipe call
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of the offline, in
gengral , it
usually apply to
...

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You have to use
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What is the main
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On Apr 27, 2017 at 13:52:02

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angryguy
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PostPosted: Tue Jul 03, 2007 8:51 am    Post subject: local toll-free number problem won't work Reply with quote Back to top

From reading these forums, it looks like this has been a problem for years.
You can't dial local 1-800 or toll-free numbers from a Vonage phone.
Good luck finding this information anywhere, or a solution to the problem.
I spoke to a support rep (couldn't understand his name or half of what he said) and was promised this problem would be corrected in a month.
That's what a rep said in a Jan 05, 2005 post. http://www.vonage-forum.com/ftopic2265.html
Sounds like the run-around to me. No chance fixing this one.
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PhotoJim
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PostPosted: Tue Jul 03, 2007 11:29 am    Post subject: Reply with quote Back to top

310 numbers (as in 310-xxxx not the Los Angeles area code, which works fine) seem to be problematic. Canada-only toll-free numbers are a problem too because Vonage calls appear to be from the US, even for Canadian subscribers.

Vonage has been doing exception routing if you request them to do so. They did this for a couple of numbers I couldn't call.

It's possible that if the 800 number you're calling doesn't permit calls from New Jersey, where ANI (Automatic Number Identification) seems to identify all Vonage calls as being from, you could have the same problem as Canadians do. It should also be correctible.

Ideally Vonage would correct ANI for its subscribers to show their Vonage number (normal call display works fine obviously), but it's probably very untrivial to correct.
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roscopco
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PostPosted: Tue Jul 03, 2007 3:23 pm    Post subject: Reply with quote Back to top

I guess it all depends on the toll free number you are calling some work and some don't especially here in Canada.

What I have to do sometimes is call Vonage and ask for non toll free number and they usually find one for me. I get the same problem when I try it with Skype, some work some don't.
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strongj
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Location: San Diego, CA

PostPosted: Tue Jul 03, 2007 5:04 pm    Post subject: Reply with quote Back to top

I had that problem with calling Kaiser in Southern California on a local 800 number. It wasn't easy, but we did convince Kaiser to give us a local phone number to dial that wasn't toll-free that connected into the same 800 switchboard.
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racerboy69
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PostPosted: Tue Jul 03, 2007 9:17 pm    Post subject: Reply with quote Back to top

The toll free number that you are trying to dial is a regional toll free number and not a national number. Companies who use regional toll free numbers are paying the toll charges for this call and may restrict calls from outside of a specific region.

Since calls are routed via the Internet all calls placed from Vonage customers originate from our outbound toll free gateway in NY. Due to this fact, the number that the customer is calling from may be recognized as a long distance number and the call may not be completed.

Here is one solution - call Ameritech Resporg line for toll free lookup: 800-337-4194. It isautomated system that will tell you the name and contact number of the responsible party for that toll free number. You can then call the responsible party and ask them if there are any regional restrictions on the toll free number.
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