RT31P2 issues... time for a new adapter?

Posts: 3 · New Forum Member Joined: Jul 02, 2007 Posts: 3

1. Managua, Nicaragua
2. Cable Webstar DPC2100 modem
3. Setup: Modem-->Vonage Adapter RE31P2---> WRT54G--->PC
4. Strange Static after 2 years of decent/good service.
5. Speed test statistics
---------------------
Download speed: 173312 bps
Upload speed: 94120 bps
Quality of service: 10 %
Download test type: socket
Upload test type: socket
Maximum download pause: 791 ms
Average download pause: 103 ms
Minimum round trip time to server: 83 ms
Average round trip time to server: 220 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.7 ms
Jitter: server --> you: 26.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 1
Estimated MOS score: 3.7

have had this setup for over two years, no problems. i live in nicaragua (read: lots of thunderstorms, have 'em every day it seems) and the other day, i noticed there was considerable static on my Vonage line, to the point that i can no longer use the service (i have a dial tone, it's just overwhelmed by the static)

it doesn't seem to be a technical issue. in other words, no garbled VOIP-related noise. instead, it's good ole fashioned cracklin' static...to the point where i can barely hear the dial tone. anyone else have this issue where everything is great, and one day, poof!

everything else works fine. could i have fried the phone adapter? suggestions??

Posts: 3 · New Forum Member Joined: Jul 02, 2007 Posts: 3

didn't see the sticky...went back and provided the details....appreciate any help/feedback/suggestions Smile

Posts: 2257 · Posted: Mon Jul 02, 2007 6:28 pm Post subject:

I'd start by switching the line to the other port. on the Vonage web site, log into your account and go to "add ons" and there is a "move a line" option that allows you to switch your line to the other phone port on your device.

Having said that, your numbers are pretty bad, but that wouldn't explain static...

Posts: 3 · New Forum Member Joined: Jul 02, 2007 Posts: 3

NateHoy.....I switched to the other port and the static remains. Yeah, my #s are quite bad, which I attribute to being in Nicaragua. Yet, I've had no probs with Voip in the past. Any theories/suggestions?

Posts: 2257 · Posted: Wed Jul 04, 2007 3:03 pm Post subject:

Check your power adapter. Can you find a replacement on the cheap? Also, try a different telephone.

The lightning could have taken out anything, and unfortunately that quite possibly includes some of the voice circuitry on the Vonage adapter. However, we can try eliminating other stuff first....