Posted:
Fri Jun 29, 2007 2:11 am Post subject: Outgoing calls blocked - says international calling disabled
From yesterday, I noticed that I could no longer dial out on my Vonage line. I hear a message saying that international calling is disabled.
I am not dialling international calls: I am in the UK, and all national 01, 02 numbers are blocked. Even Vonage support on 0800 is blocked!
I phoned Vonage support on my mobile and they said just go into the console and enable international dialling for now, and they'll phone back in a few days with an update. Hmmm.
Has this happened to anyone else? (I shall be really annoyed if my national calls are going to be charged at international rates!)
PhotoJim Vonage Forum Master
Joined: Mar 04, 2005 Posts: 182
Location: Regina, SK, Canada
I wonder if your Vonage account suddenly thinks you're a US subscriber somehow. Try dialling 306-478-2220 (precisely like that) and see if it rings busy. (It's a busy signal test number that always rings busy.) It shouldn't work if you call it like that, unless you have a primary number from Canada or the US. (You should have to dial 001-306-blah blah from the UK.)
Well, someone from Vonage phoned back last night and said that the issue had been resolved. Tested it out by disabling international calling, and it does appear to be working correctly again now.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New levi812 New Today 2 Yesterday 18 Total 63400 Who Is On Site Visitors 130 Members 0 Total 130
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.39 Seconds and 449 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 2
Yesterday 18
Total 63400
Who Is On Site
Visitors 130
Members 0
Total 130
0.00