power is blinking red, device cannot connect to network

Posts: 2 · New Forum Member Joined: Jun 27, 2007 Posts: 2

Some one please help me. My Vonage box has quit working on me all it does is show me a green ethernet light and a flashing red power light, no other lights are working. My devise is a VT2142. It has worked fine for the last couple of months I have had it. I was talking on the phone the other night and it just droped the call. I woke up and had no internet or phone. I called my internet provider and they said they experienced a power outage and they got my internet back up. The only thing that stinks is I have to bypass the Vonage box to be able to connect to the internet. So my internet connection is fine it must be a problem with the box. I spent three hours on the phone with tech support from Vonage and still no progress. I have done everything to troubleshoot this device with the help of the tech support center. They are actually in the process of sending me a new box. My set up is very basic My computer, cable modem and Vonage box. I believe when my internet company got me back online they assigned me a new IP address maybe the Vonage box is not picking up the new address. Hopefully someone has some advise for me I am a US Marine stationed in Okinawa Japan and my phone is really important to me to be able to keep in touch with my girlfriend back in the states.

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

First off, thanks for all you do in defense of this country and I support you a 110%.

When the power was interrupted and restored, the VT2142 must have experienced a power surge that in effect "toasted" the device, no pun intended. Even if your ISP assigned you a new IP address, it would not cause the power light to blink red. There's really not much you can do until you receive your new device from Vonage.

Good Luck and God Bless.

Posts: 2 · New Forum Member Joined: Jun 27, 2007 Posts: 2

The only thing that is fishy is there are other Marines down the hall in my barracks that experienced the red blinking light the morning of the power outage and all they did is reboot their devices and everything worked fine, why would mine be any different than theirs?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Odd things happen when you get power burps. They got lucky and you didn't. I assume that the Vonage techs have had you re-boot everything several times, so we won't go there. Did they also have you do a hard re-set on the 2142? If not, press the reset button and hold it down for about 30 seconds. Then re-boot everything again. It's likely, though, that the techs have correctly diagnosed this one as a dead box.

Of course, it wouldn't hurt to try your box on one of your buddy's setups and vice-versa. That will eliminate any oddities involving your internet service.

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

I, like Steve, was under the impression that the Vonage techs had you to reboot and or reset your Vonage device in their troubleshooting with you...thats why I didn't suggest the reboot and resetting of the device.

Posts: 193 · Vonage Forum Master Joined: Feb 28, 2005 Posts: 193

The 2142 may not work as of the phone call to tech support because they may have already provisioned the new device on your account. You might be able to see the new device in your account under the move a number header.

Posts: 35 · Vonage Forum Junior Joined: May 27, 2007 Posts: 35

i would try mac clone