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India, Mumbai - VT2142...not working.
Vonage® VoIP Forum - Vonage News, Reviews And Discussion
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Message
princess
New Forum Member
Joined: Jun 21, 2007
Posts: 4
Posted:
Tue Jun 26, 2007 6:10 am
Post subject: India, Mumbai - VT2142...not working.
Hi I've just moved to India and have friends here who use
Vonage
. the advised me to get one too, to be able to stay in touch with my husband and family in the US.
The power light is constantly blinking the internet light comes on and my ethernet light doesn't come on at all. It also doesn't connect thru Wan pppoe at all but it does connect directly from the internet modem to the computer but not thru the
Vonage
modem. Please help I'm very frustrated, I've been paying for this product since and have not been able to use it.
Please Help
~Suzie.
bngdup
Full Forum Member
Joined: May 22, 2007
Posts: 41
Posted:
Tue Jun 26, 2007 9:14 am
Post subject:
Ok Suzie, it sounds like you have a pretty basic setup. One computer, One
Vonage
device, one modem. Now what I can gather from your post is that Connecting your computer to the modem will allow you to access the internet. This means your internet service is up and running. Good.
Now I see a reference here to PPPoe so I am going to assume you have DSL in Mumbai. Your PC may already be setup to use it but your
Vonage
device most likely is not. Thats okay because it is easy to set up your
Vonage
device for that.
You need to first obtain your PPPoe username and password from your ISP in Mumbai, next you can login to your VT2142 by connecting your computer to the yellow port on the back. Give your computer a moment to sync up with the Device, then open an internet browser and navigate to
http://192.168.15.1
Both the username and password will be "router"
Once logged in you can go to the BASIC menu, then WAN Setup, then enter your PPPoe info, connect the
Vonage
device to your modem through the blue port on the back, and click apply. Reboot everything after that and you should be all setup. If anything you can consult your ISP's tech support or repost in this forum.
princess
New Forum Member
Joined: Jun 21, 2007
Posts: 4
Posted:
Tue Jun 26, 2007 12:37 pm
Post subject: Mumbai, India VT2142
Yes, I know it sounds so simple and its probably some simple thing I'm missing but it is driving me craaazzzzzyyy.....I've tried everything you said and I'm going to try it again...I'll let you know how it turns out.
Thank you.
Steve48
Vonage Forum
MVM
Joined: Aug 30, 2005
Posts: 4777
Posted:
Tue Jun 26, 2007 7:29 pm
Post subject:
You may want to look at
this
thread. The situation is pretty much as Bngdup described it, but you could have trouble logging on to the router with your computer. The reason is that the router, by default, uses DHCP, and your computer is currently set up to log on to a PPPOE account as Bngdp said.
Once you've determined how the computer is currently set up, you'll probably want to change it so that it gets its address dynamically (DHCP). That will let it connect to the router. Then you change the router so that it does what the computer is doing now.
Keep in mind that your ISP is one of your resources. If they're worth a hoot in Hades, they should be willing to help you in setting up a router.
_________________
Steve Gray
Orlando, FL
princess
New Forum Member
Joined: Jun 21, 2007
Posts: 4
Posted:
Wed Jun 27, 2007 1:20 am
Post subject:
Hi Guys,
Thanks for your help. And Steve I did find that thread much earlier and read it before.....just for Bombayites out there I'm with YOU Telecom......I tried it a few times also, i read something about where India doesn't support
Vonage
and all that good stuff....so, I didn't bother calling my ISP. But after what you wrote, I decided to call them and apparently all that was needed was my WAN MAC ID.....then I switched off everything in the right order and just gave it a few minutes and turned it back on.....my phone & power light was steady.....in my excitement I called my sister and woke her up in the middle of the night......BUT suddenly it did play up again and there was no phone light and power light was blinking....I just turned the comp off ...not re booted but switched it off..waited for 2 minutes and then its working now. Thank you guys, very very much.
Apparently they were a hoot in Hades
...they did help me over the phone but refused to send a tech over as they don't deal with
Vonage
, but convinced me that I wouldn't have a problem logging on, So that was good.
Another question...Everything I touched around here like even the power plug(the metal part of it) to my
Vonage
router shocks me, any explanation for that?????
Steve48
Vonage Forum
MVM
Joined: Aug 30, 2005
Posts: 4777
Posted:
Wed Jun 27, 2007 6:27 pm
Post subject:
That's great! One of the things that people need to consider is that while an ISP may be unwilling to fool around with
Vonage
, they should be willing to help with router issues. Get the
Vonage
box working as a router and it usually will start working as a phone system as well.
As for the shocks, that doesn't sound good at all. It sounds as if something isn't grounded properly. My Motorola box, a VT2442, has a full three-pronged plug. Does yours as well? Do you get shocked if you touch metal parts on your computer/
_________________
Steve Gray
Orlando, FL
princess
New Forum Member
Joined: Jun 21, 2007
Posts: 4
Posted:
Wed Jun 27, 2007 8:51 pm
Post subject:
Yes, i do get shocked if my finger happens to touch any of the metal outlets on my laptop.
Yes my VT2142 has a 3 pronged plug too, thru the adapter it came with.
Steve48
Vonage Forum
MVM
Joined: Aug 30, 2005
Posts: 4777
Posted:
Thu Jun 28, 2007 6:40 pm
Post subject:
You need to get the house wiring checked. If the three pronged plug isn't protecting you from shocks, something is wrong with the overall house wiring, and you may be in line for a serious injury. Please look into it right away.
_________________
Steve Gray
Orlando, FL
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