Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
CH3MI5TR4NG3R
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 30, 2005
Posts: 33

PostPosted: Mon Jun 25, 2007 3:04 pm    Post subject: Vonage will not cancel number & then cancels the wrong o Reply with quote Back to top


This is a long post because what Vonage did to me was long. If you are a Vonage customer I suggest you read this for future reference.

I have been a Vonage customer for many years and when I first got the service I couldn't get a local number. I ended up getting an out of state number. I waited for years and Vonage finally got my local area code.

I called them to get my out of state number changed to a local number. First of all, it took several calls just to get someone on the line, due to what they said was "large call volume". They basically tell you that you can call back or be an idiot and wait a very long time. Second you have to deal with outsourced customer support from the Philippines and you can't understand a word they say usually. I even asked for someone who spoke better English & they say "I can help you with your problem". They just don't want you to know they have no one that us Americans can actually understand.

They told me there would be a service fee for changing the number which I thought was crappy since I was a long time loyal customer. Then she says that they have a special going on & if I get a new number that I will get it free for two months & avoid the service fee. Then I could cancel my old number within two months and only have the new local number. The representative on this call was Kim, badge #11379.

I thought this was fine because I would get to have two number for the price of one for two months which would allow me to transition into the new number slowly & make sure everyone has the new number. So I added the new local number and all was good.

Let me mention that if you are giving them new business, more business, or more money they will treat you like gold & all transactions are completed quickly, but it is a different story if you are canceling your service, canceling a line, or having technical problems because they get no money for these tasks.

I keep my two lines for two months and then I go to cancel the out of state line and keep my local line. This is when good old Philippine based customer service shows their other side. Dr. Jekyll turns to Mr. Hyde. Of course you go through the waiting game again and have to wait until they aren't experiencing large volumes of calls. I finally get someone. I didn't get her name or badge. I tell her specifically which number I want canceled and the one I want to keep. She puts me on hold and tries to change them a few times and proceeds to tell me that their systems are down. I ask if I have to be on the phone while she does it and she says yes but then says I will tell the engineer to do it when the system comes up.

I wait for days and nothing happens. Finally, after days one of my numbers are gone. But guess what? They canceled the wrong number and left me with the same **** out of state number. I should also mention that I just graduated college & I am in the process of job interviews, so I gave out the new number thinking the old one would be canceled.

I call back again. I talked to Walter - Badge #10624 & told how frustrated I was. He first said he would get it fixed that day. He put me on hold four or five times and after 30 minutes he says that he promised it would be fixed within 24 hours. Guess what? That was Friday and this is Monday and I still have the same out of state number.

I called again today and guess who I had the privilege of speaking with, good old Kim - Badge #11379 that talked me into getting two lines in the first place. I shouldn't have to say I was furious. I basically said fix it now or I want to cancel my service. Of course they probably wouldn't cancel your service if you told them to. At first I ask to speak to a Manager or Supervisor & of course I get "I can help you". Undoubtedly you can't, you Philippine retard. She says she will have this problem fixed today but I'm not counting on anything. I said next time I have to call when you screw up can I have the name of a Supervisor and good old Kim - Badge #11379 says "I am a Supervisor". When she said that all I could think of was the lyrics from the Moby song that goes "That's when I reach for my revolver; that's when it all gets blown away".


Bottom line:
Vonage treats you fine when you are upgrading or giving them more money.
Vonage treats you like a pile of stepped on dog doo when you want to cancel something that will decrease the amount of money you give them.

_________________
~ Motorolla SB4101 Surfboard Cable Modem
~ BEFW11S4 - Wireless-B Linksys Router
~ RT31P2 - Linksys Router
~ ISP - Charter @ 5Mbps/512Kbps
~ schematics of my setup click here -----> http://webpages.charter.net/jkey50/network.htm
View user's profile Send private message
CH3MI5TR4NG3R
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 30, 2005
Posts: 33

PostPosted: Wed Jun 27, 2007 4:24 pm    Post subject: Reply with quote Back to top



Tuesday came around & the issue is still not fixed. I called again & Christina answered. I was immediately irate & asked for her badge number & she said it was "12345" Lol. Anyone that has paid attention to liars can tell you that badge # sounds rather iffy at best. That sounds like a quick made up number to avoid trouble.

She says that the ticket says my problem has been resolved. I guess you have to tell them whether they fix something or not. She put me on hold for a very long time again, "Thank You". She eventually says that the number is still available but the system will not allow them to give the number to me. O.K.

They say they can't do it & give me no solution at all. I just have to wait a whole lot more just to see if they might be able to do something & if they can't I guess I am just screwed. Their answer to the problem is to get you off the phone so they don't have to deal with it. I said I will give you a little more time & I am going to cancel my account & she has no problem with that. Like, o.k. you can cancel if you want. I'm sure corporate wouldn't like to know she doesn't care. I said when I call back to cancel are you going to refuse that to & she said, "No, they will cancel it for you". I guess Vonage is trying to cut down on customers; they must have too many.

I also asked about talking to a manager again & she said she was a supervisor. I guess they all are supervisors or they will tell you that anyway. I said "do you not have any bosses" & she said "yes we have bosses but they aren't taking calls", how convenient. I knew I would receive no help so I ended the call.

I had no choice but to write corporate & complain about the entire matter. I gave badge numbers & names. I took a lot before I broke down & had no choice. This may not get any results either though.


This is part of what I wrote to corporate:


YOU MAY WANT TO CONSIDER USING AMERICANS TO ANSWER YOUR PHONES. THEY MAY EVEN LIE LIKE THE FOREIGNERS & BE RUDE LIKE THEM BUT AT LEAST WE CAN UNDERSTAND THEM.

I AM A LONG TIME, LOYAL CUSTOMER. I FEEL I HAVE BEEN DISRESPECTED & GIVEN TERRIBLE SERVICE IN RETURN. I CAN UNDERSTAND THIS FROM UNEDUCATED PEOPLE ANSWERING YOUR PHONES BUT I HOPE YOU DON'T FEEL THE SAME. IF YOU DO THEN I WILL DISCOUNTINUE MY SERVICE AND MAKE IT MY DUTY TO INFORM EVERYONE I CAN OF THE VERY SUB STANDARD SERVICE I RECEIVED FROM Vonage VIA MY WEBSITE, Vonage FORUMS, & ANYWHERE ON THE INTERNET I CAN.

I FEEL I HAVE BEEN WRONGED & WAS GIVEN NO CHANCE TO SPEAK FOR MYSELF. I EXPECT COMPENSATION OF SOME KIND OR I WILL NOT LET UP IN MY PURSUIT TO EXPOSE THIS DISGRACE.


_________________
~ Motorolla SB4101 Surfboard Cable Modem
~ BEFW11S4 - Wireless-B Linksys Router
~ RT31P2 - Linksys Router
~ ISP - Charter @ 5Mbps/512Kbps
~ schematics of my setup click here -----> http://webpages.charter.net/jkey50/network.htm
View user's profile Send private message
nicegurl
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 13, 2007
Posts: 102
Location: Atlantic Beach, NY

PostPosted: Wed Jun 27, 2007 5:22 pm    Post subject: Reply with quote Back to top

thats just terrible!!!!

id like to suggest that you reach account management, they have 1 in Philippines and in NJ. since it was a Vonage number that they accidentally disconnected, the number must be in the system still. ask that dept to change your phone number right now with that number that they disconnected. im sure there is a fee for that since all major changes has charges

hope that helps
View user's profile Send private message
vts1cbu
New Forum Member
New Forum Member


Joined: Apr 18, 2007
Posts: 8

PostPosted: Wed Jun 27, 2007 9:29 pm    Post subject: Reply with quote Back to top

they do have some system issues...

maybe thats why they cancelled the wrong number...
View user's profile Send private message
orient_guy
Vonage Forum Junior
Vonage Forum Junior


Joined: May 27, 2007
Posts: 35

PostPosted: Thu Jun 28, 2007 7:03 am    Post subject: Reply with quote Back to top

changing a number has a standard fee of 9.99. Vonage is in business.understand that.

if you were given a new number which was removed by mistake, you still can get that number. it will take just a couple of minutes to swap your numbers. tell them you want to get your old number back.

don't be lured again by offers.

being polite also to agents is a good advice.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New waltertg4
New Today 6
Yesterday 9
Total 99001

Who Is On Site
Visitors 110
Members 0
Total 110


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.76 Seconds and 472 Pages In The Last 60 Seconds
The Vonage VoIP Forum